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    OMNEW

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    ElektROW GameSTReamer
    This document discusses factors that determine quality, including performance, features, reliability, durability, serviceability, and conformance. It also briefly introduces 6 Sigma, a set of techniques created by Bill Smith at Motorola in 1986 to reduce errors and defects in business processes. Finally, it mentions the International Organization for Standardization, an international body made up of national standards organizations that develops commercial and industrial standards.

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    OMNEW

    Uploaded by

    ElektROW GameSTReamer
    7 views13 pages
    This document discusses factors that determine quality, including performance, features, reliability, durability, serviceability, and conformance. It also briefly introduces 6 Sigma, a set of techniques created by Bill Smith at Motorola in 1986 to reduce errors and defects in business processes. Finally, it mentions the International Organization for Standardization, an international body made up of national standards organizations that develops commercial and industrial standards.

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    This document discusses factors that determine quality, including performance, features, reliability, durability, serviceability, and conformance. It also briefly introduces 6 Sigma, a set of techniques created by Bill Smith at Motorola in 1986 to reduce errors and defects in business processes. Finally, it mentions the International Organization for Standardization, an international body made up of national standards organizations that develops commercial and industrial standards.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    7 views13 pages

    OMNEW

    Uploaded by

    ElektROW GameSTReamer
    This document discusses factors that determine quality, including performance, features, reliability, durability, serviceability, and conformance. It also briefly introduces 6 Sigma, a set of techniques created by Bill Smith at Motorola in 1986 to reduce errors and defects in business processes. Finally, it mentions the International Organization for Standardization, an international body made up of national standards organizations that develops commercial and industrial standards.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
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    Determinants of the Quality

    • Performance or effectiveness
    • Ranges and types of features
    • Reliability
    • Durability
    • Serviceability and maintainability
    • Conformance
    6 Sigma
    A set of management techniques intended to improve business
    processes by greatly reducing the probability that an error or defect will
    occur.
    It was introduced by American engineer Bill Smith while working at
    Motorola in 1986.
    International Organization for Standardization
    • The International Organization for Standardization (ISO) is an international
    nongovernmental organization made up of national standards bodies that
    develops and publishes a wide range of proprietary, industrial, and
    commercial standards.

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