Chapter 6

Business Market and Business

Buyer Behavior
 BUSINESS MARKETS

BUSINESS BUYER BEHAVIOUR

Objectives
Outline THE BUSINESS BUYING PROCESS
E. PROCUREMENT: BUYING ON THE INTERNET

INSTITUTIONAL AND GOVERNMENT MARKETS

What is market?
 Market is a space where the process of buying and selling occurs.

Business Markets
 Refers to the buying behavior of the organizations that buy goods and services for use
in the production of other products and services that are sold, rented, or supplied to
others.
Market structure, Demand and Nature of the buying unit

Market structure refers to how different industries are

classified and differentiated based on their degree and
nature of competition for services and goods.

* Perfect competition - homogenous goods perfect

information.
* Oligopoly market- Few sellers
* Monopoly market- Single seller
* Monopolistic competition- many markets offering
different products.

Demand refers to how different industries are

classified and differentiated based on their degree
and nature of competition for services and goods.

Nature of Buying Unit involves more decision

participants and more professional purchasing
efforts. The more complex the purchase , the more
likely it is the several people will participate in the
decision making process.
 Types of Decisions and the Decision Process

 Business buyers usually face more complex buying

decisions than do consumer buyers.

 The business buying process also tends to be longer and

more formalized.

 The buyer and seller are often much more dependent on

each other.

 Supplier development is the systematic development of

networks of supplier-partners to ensure an appropriate
and dependable supply of products and materials for use
in making products or reselling them to others.
What is behaviour?
 It means the way of buying.

Business buying Behaviour

 A process by which an organization purchased goods or services
needed on their production process.
Major types of Buying Situations

1 2 3
Straight
Rebuy

The buyer reorders

something without any
modifications.
Modified
Rebuy

The buyer wants to modify

product specifications,
prices, terms, or suppliers.
New Task

A company buying a product or

service for the first time faces
Participants in the Business Buying
Process
The decision-making unit of a buying organization is called
its buying center. It consists of all the individuals and units
that play a role in the business purchase decision-making
process.

Users - are members of the organization who will use the

product or service. In many cases, users initiate the buying
proposal and help define product specifications.

Influencers - often help define specifications and also

provide information for evaluating alternatives. Technical
personnel are particularly important influencers.

Buyers - have formal authority to select the supplier and

arrange terms of purchase. Buyers may help shape product
specifications, but their major role is in selecting vendors
and negotiating.

Deciders - have formal or informal power to select or

approve the final suppliers. In routine buying, the buyers
are often the deciders, or at least the approvers.

Gatekeepers - control the flow of information to others.

Major Influences in Business Buying
The business Buying Process

1. Problem recognition: someone in the company

recognises a problem or need that can be met by
acquiring a good or a service.

2. General need description: is the stage in the

business buying process in which a buyer describes
the general characteristics and quantity of a needed
item
The business Buying Process

3. Product specification is the stage in the business

buying process in which the buying organisation
decides on and specifies the best technical product
characteristics for a needed item.

4. Supplier search is the stage in which the buyer tries

to find the best vendors.
The business Buying Process

5. Proposal solicitation is the stage in which the buyer

invites qualified suppliers to submit proposals.

6. Supplier selection is the stage in which the buyer

reviews proposals and select a supplier or suppliers.
The business Buying Process

7. Order-routine specification is the stage in which

the buyer writes the final order with the chosen
supplier(s), listing the technical specifications,
quantity needed, expected time of delivery, return
policies and warranties.

8. Performance review is the stage in which the buyer

assesses the performance of the supplier and decided
to continue, modify or drop the arrangement.
What is E-procurement ?
 It involves purchasing through
electronic connections between
buyers and sellers, usually online.
This can be via reverse auctions,
trading exchanges, company buying
sites and extranet links. Benefits of
e-procurement are lower
transaction costs and efficient
purchasing.
?
But wait…
There’s More!
 Institutional and Government Markets
» Institutional Market consists of schools,
hospitals, nursing homes, prisons and other
institutions that provide goods and services to
people in their care.

» Government markets consist of governmental

units (federal, state and local) that purchase
or rent goods and services for carrying out the
main functions of government.
Thank you for listening!
Presented By: Erica Dela Fuente
Rabang

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