LETTER WRITING

When writing letters decide

if they are going to be
FORMAL INFORMAL

 To people you don’t  To people you know

know such as friends or
relatives
To an organisation such
as a bank or the council

Possibly letters of
complaint or letters
asking for information
 Writing a formal letter
Use "Yours faithfully" when you
begin a letter with "Dear
Sir/Madam

Ex:- Dear Sir/Madam.

 Use "Yours sincerely" when you know the person's
name to whom you're writing.
Ex:- Dear Michael Smith
45 Orange Close
West Burnham
West Yorkshire

23rd March 2000

The Manager
Barclay Building Society
Long Street
West Hartlepool

Dear Sir

Thank you for your letter dated 15th March.

I am afraid I cannot agree with your letter. I have studied my

bank statement and still cannot find the charges you say are
outstanding.

This is the third letter I have sent and if no action is taken within
the next five days I will contact my solicitor.

I hope this matter can be settled as soon as possible.

Yours faithfully

Ann Anderson.
 NOTE
Your
address
ADDRESSES
AND DATE

Space for signature but write or type your

name clearly underneath
 When writing formal
letters
Always Never

• No commas outside the • Use slang

main body of the letter

• Use jargon
• Use short sentences For because-cuz
and simple words

• Use proper paragraphs

 Exercises
1
Formal letter
151 Old Moor Street, 12, Colombo
Manager of the Matara Garage.
287/5 High Level Rd Kirulapone Colombo 05.

Dear Sir/ Madam

KB-4678-[registration number of vehicle]
On 25th of March, I purchased, and took delivery of the above vehicle from you. On 04 th
of April I discovered that it was not of satisfactory quality.
The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose,
as described and of satisfactory quality. However, the vehicle is clearly not roadworthy.
You are therefore in breach of contract.
I am legally entitled to reject the vehicle and to be reimbursed the original purchase
price of £700. I look forward to receiving your cheque for this sum within 14 days. 
If you fail to reimburse me, I shall have no alternative but to issue a claim against you
in the county court for recovery of the money without further reference to you.
Yours faithfully,
Name and signature]
2
1234 NW Bobcat Lane, St. Robert,
MO 65584-5678.

6 April 2023

My dear Elena/Mario,
Thank you for the good-wishes card on my birthday. The card
was really beautiful. However, I missed you.
Anyway, my parents held a party on the occasion. All my
relatives and friends came to wish me a happy birthday.
Everybody liked the birthday cake. There was a special
programme of dance and music. We enjoyed ourselves till late
in the evening.
My uncle from England gave us a surprise visit. My parents
were very glad at it. My uncle brought with him a special gift
from London. I will show you the same when you come here.

With love.
Yours sincerely,
----s--i---g---n------
Your name.