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MAN101 SNIPPET 2
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INTRODUCTION TO GENERAL MANAGEMENT

Chapter 6 discusses three important issues:

• Management

• Managerial levels, skills and roles

• Management theories
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MANAGEMENT

Read the following important information in the textbook:

1 Definition of management – process to achieving goals using human, physical and financial resources
2 Levels of management – Top, Middle and Fist-line managers. Ensure that you know the responsibilities of each level of
management and be able to compare them
3 Skills – conceptual, interpersonal and technical skills. Ensure that you know how the levels of management apply these
skills
4 Roles of a manager – interpersonal, informational and decision-making roles. Ensure that you know and understand these
roles
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MANAGEMENT THEORIES (1)

Please note that the theories are divided into two categories:
• Classical approaches; and
• Contemporary approaches
Read these theories in-depth to enable you to understand how these theories responded to each other; and to be able to describe
and compare them:

1 Scientific school – Taylor’s scientific methods to increase productivity

2 Management process school – Fayol’s: plan, organise, lead and control
3 Human relations school – Mayo’s relationship between people
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MANAGEMENT THEORIES (2)

1 Quantitative school – mathematical models and processes

2 Systems approach – organisation is viewed as having interrelated parts
3 Contingency approach – situation determines management approach
4 Strategic management – using SWOT analyses
5 The learning organisation – organisations provide learning opportunities to employees
6 Diversity management – needs of diverse people in the workplace
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FOR DISCUSSION ON Q&A (CANVAS)

 Why is it important to define management in terms of a process to achieving goals using human, physical and financial
resources?

 Why is it important to describe managers as working on different levels?

 How do the skills managers must have differ between levels?

 Why is it important to know managerial theories?

 Discuss the answers to these questions on Q&A on Canvas.

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