नमस्कार

Airport Operations
Welcome Tutorial
Topic

Ground Operations
 Before that, let’s know
about who is involved
in Airlines Operations
functions.
त्यो भन्दा पहिले, एयरलाइन्स सञ्चालन कार्यहरूमा को को संलग्न छन् भन्ने बारे जानौं।
Engineers Cabin Crew
Pilot
Dispatcher
Cargo Staff Ground Staff

y
Securit
Ground Handling
Scope
Passenger Handling
Baggage Handling
Cargo Handling
Aircraft Handling
Load Control
Airside Supervision and Safety
Handling Priorities
प्राथमिकताहरू
 Ground Handling Priorities
ग्राउन्ड ह्यान्डलिंगको प्राथमिकताहरू
Focus
Safety First
No compromise Reduce
Safety Risk
• Identify Hazard
सुरक्षित • Prevent : Accident, Incident, injury, जोखिम
near miss, occurrence
Reduce
Security  Safeguarding international civil aviation Threat
सुरक्षा against acts of unlawful interference
सम्भावित खतरा
Product


•
Quality • Service Maintain/Improve
गुणस्तर
• Requirement Standard
• Improvement
• modernization मापदण्ड
Handling Instruction
निर्देशन
 Operational A manual, or collection of manuals, containing procedures, instructions and
Manual guidance for use by operational personnel in the execution of their duties.

Policy
नीति The stated intentions, commitment and Why do we need to do it
direction of an organization. हामीले किन गर्नु पर्छ
(purpose, objective)

An organized series of actions

Procedure
प्रक्रिया
accomplished in a prescribed or step-by- How do we do it
step manner to achieve a defined result. हामी कसरी गर्छौं
(process)

Standard must comply as mentioned

मापदण्ड High Level What is required
(Standard Operating के आवश्यक छ
Procedure)
General Rules or steps to be followed for
Guidelines particular task or situation. Information/Suggestion/
दिशानिर्देशहरू Recommendations
(Guide by Lines) जानकारी/सुझाव/ सिफारिसहरू
Operational Manual References
ICAO - International Civil Aviation Organization ICAO
Standard and Recommended Practices
Annex 1-19 ( Contracting states shall adopt appropriate measure) (ANNEX/Docs)

Annex 9 – Facilitation Annex 14 – Aerodromes STATE

Annex 16 - Environmental Protection Annex 17 - Security (CAR)
Annex 18 - The Safe Transportation Annex 19 - Safety Management
of Dangerous Goods by Air Aircraft
Water Food OPERATOR
WHO – World Health Organization Cleaning and Disinfection of Facilities
Hygiene and Sanitation in Aviation
Waste Disposal Vector Control Cargo

IATA – International Air Transport Reference for Ground Operations Manual

Association IGOM- IATA Ground Operations Manual
Standard and Recommended Practices AHM - Airport Handling Manual
ISM - IOSA Standards Manual IATA
Publication (Manual/Guidelines etc.) PSCRM - Passenger Standard Conference Manual
Training
Audit Aircraft
Baggage Reference Manual Live Animal Regulations
Transaction Dangerous Goods Regulations Cargo Handling Manual OPERATOR
 Ground Operations Manual Chapter
Administration & Control 0

Table to Contents
Rev 0

Chapter Contents

0 Administration & Control

1 Passenger Handling Procedures

2 Baggage Handling Procedures

3 Cargo & Mail Handling Procedures

4 Aircraft Handling Procedure

5 Load Control

6 Airside Safety Operational Oversight

Ground Operations Manual 7 Health, Safety and Environment - (HSE)

Version 1.0 8 Security

9 Ground Operations Safety Management System - (SMS)

Nepal Aviation –AOC xxx 10 Accident & Emergency

11 Quality Assurance Program

12 Training Program

Annex 1. Forms 2.Checklist

Ground Operations Department Version 1.0

(uncontrolled when printed)
Issued on DD/MMM/YYYY Page 1 of 30
 Formal instruction given to personnel with operational responsibilities, to ensure each
person has the requisite awareness, knowledge and competence to meet job
Training responsibilities and perform assigned duties or functions. Training may also include
testing, checking, assessment, or evaluation activities as a means for demonstrating
proficiency or competency.

Method Example

Classroom Information, Procedure etc.

Knowledge Computer based

Training
Software: Departure Control
system, World Tracer etc.

Skill Video Safety/ Security Awareness etc.

Confident Practical Baggage/Cargo Handling, GSE etc.

On Job Training (OJT) Live work

Career Online New Procedure/ Guidelines
 Formal instruction given to personnel with operational responsibilities, to ensure each
person has the requisite awareness, knowledge and competence to meet job
Training responsibilities and perform assigned duties or functions. Training may also include
testing, checking, assessment, or evaluation activities as a means for demonstrating
proficiency or competency.

Modules Example

Passenger Services,
Operational area Baggage Services, Ramp Services
Load Control, etc.
Knowledge
Check-In, Meet & Greet, PRM,
Skill Task / Function Arrival, Departure, Connection &
Transfer, Baggage Handling etc.

Confident Basic SMS, Human Factor,

Dangerous Goods, Basic Aviation
Career Required Courses Security, Customer Services,
Check In, etc.
Airport Authority / Airport Operator
Role & support
विमानस्थल प्राधिकरण/विमानस्थलको सञ्चालकको भूमिका
Flight Permission & Airport Management

Civil Aviation Authority Airport Operator

Air Traffic Control
Rescue and Fire Services
Emergency Operations Center
Medical Facilities
Wildlife and Bird Hazard Response Team
Government Agencies required
for the airport functions
विमानस्थलको कार्यका लागि आवश्यक सरकारी निकायहरू
Immigration

Customs
Security
• Airport Police
• Army
• Emergency Response Team
• Etc.
Metrology
Company responsible for the Ground
Handling, Flight Supplies and
Technology Support

ग्राउन्ड ह्यान्डलिङ, उडान आपूर्ति र प्रविधि समर्थनको लागि जिम्मेवार

कम्पनी
Standard Ground Handling Agreement

Ground Handling Company

 Passenger & Baggage Acceptance and Weight and
Balance System
CUTE – Common Use Terminal Equipment
CUPPS – Common User Passenger Processing System
CUSS – Common Use Self Service
SITA Maestro

Amadeus Altéa

Common User Platform Departure Control System (DCS)

 Supplier

Catering Fuel
Financial institutions at Airport
विमानस्थलमा वित्तीय संस्थाहरू
Bank/Money Transfer/Exchange
Accommodation
आवास
Hotel/Lounge
Restaurant/Cafe
Other Facilities
अन्य सुविधाहरू
Duty Free Shop
Baggage Wrapping
Transportation
All of these mentioned activities are
directly and indirectly related with
airlines ground operation/handling.

उल्लेख गरिएका यी सबै गतिविधिहरू प्रत्यक्ष र अप्रत्यक्ष रूपमा

एयरलाइन्स ग्राउन्ड सञ्चालन/ह्यान्डलिङसँग सम्बन्धित छन्।
समाप्त