EMPLOYEE ORIENTATION

Induction Program

Ground Operations Department

Overview

1. About Company
2. Management Heads
3. Departments
4. Fleet
5. Destination
6. International/National Organization
7. Freedoms of Air
8. Ground Operations
9. Manuals
10.Assessments
About Company

 Himalaya Airlines, an international air carrier is a Nepal – China joint

Venture established in August 2014.
 The Airlines took off to its first destination: Doha - Qatar on May 31,
2016.
 In its first year of commercial operations, H9 received the international
award for “Leading New International Airlines in South Asia ” at
South Asian Travel Awards( SATA )2017. 
 President of the company : Zhou Enyong

Registered in Nepal IATA ICAO

Hub → Tribhuvan International Airport KTM VNKT
Airlines Code → H9 HIM
Callsign → HIMALAYA
Management Heads

Mr. Zhou Enyong

President

Vijay Shrestha Capt. Hao Di

Vice President Vice President
Administration Operations
Departments
1. Brand & Service Improvement BSID
2. Cabin Crew CCD
3. Commercial ( Sales & Marketing, Reservation)
4. Compliance and Government Relations CGRD
5. Corporate Security and Transport
6. Flight Operations
7.Flight Operation Control & Support IOCC
8. General Services & Information Technology GSIT
9. Ground Operations GOD
10. Human Resource HR
11. Maintenance & Engineering M&E
12. Planning and Finance
13. Quality Assurance and Safety
Fleet
Aircraft Registration Cabin Configurations
A320 -214 9N-ALM J 08 Y 150
A320 -214 9N-ALV J 08 Y 150
A320 -214 9N-ALW J 08 Y 150
Destination
OPERATING FUTURE DESTINATION
COUNTRY CITY IATA COUNTRY CITY IATA
NEPAL KATHMANDU KTM UAE DUBAI DXB
(Resumption)
BANGLADESH DHAKA DAC
UAE ABU DHABI AUH CHINA LHASA LXA

QATAR DOHA DOH

SAUDI ARABIA DAMMAM DMM
MALAYSIA KUALA LAMPUR KUL
BEIJING PKX
CHANGSHA CSX
CHINA GUIYANG KWE
SHENZHEN SZX
CHONGQING CKG
International Organization
ICAO : INTERNATIONAL CIVIL AVIATION ORGANIZATION
is a specialized agency of the United Nations. It changes the
principles and techniques of international air navigation and fosters
the planning and development of international air transport to ensure
safe and orderly growth.

IATA : INTERNATIONAL AIR TRANSPORT ASSOCIATION

•To promote safe, regular and economical air transport for the
benefit of the people of the world, to foster air commerce and, to
study the problems connected therewith;
• To provide means for collaboration among the air transport
enterprises engaged directly or indirectly in international air
transport services;
• To cooperate with the International Civil Aviation Organization
and other international organizations;
• To provide a common platform for travel agencies/tour operators’
• To promote and develop international tourism.
National Organization
Ministry of Culture, Tourism and Civil Aviation (Nepal)
is the governmental body for promoting tourism, culture and private
sector involvement in Nepal. It also serves as the Nepalese aviation
regulatory body.

CAAN : Civil Aviation Authority of Nepal

was established as an autonomous regulatory body on 31 December
1998 under Civil Aviation Act, 1996. CAAN is the regulator of civil
aviation as well as the service provider in the areas of Air Navigation
Services and Aerodrome Operations.

NTB : Nepal Tourism Board

is a national tourism organization of Nepal established in 1998 by an
Act of Parliament in the form of partnership between the Government
of Nepal and private sector tourism industry  to develop and market
Nepal as an attractive tourist destination. The Board provides platform
for vision-drawn leadership for Nepal’s tourism sector by integrating
Government commitment with the dynamism of private sector.
Freedoms of Air (Freedom Right)
First Freedom of the Air - the right or privilege, in respect of
scheduled international air services, granted by one State to
another State or States to fly across its territory without landing

Over flying
permission
Second Freedom of the Air - the right or privilege, in respect of
scheduled international air services, granted by one State to
another State or States to land in its territory for non-traffic
purposes
Freedoms of Air (Freedom Right)
Third Freedom of the Air - the right or privilege, in respect of
scheduled international air services, granted by one State to
another State to put down, in the territory of the first State, traffic
coming from the home State of the carrier 
Freedoms of Air (Freedom Right)
Fourth Freedom of the Air -  the right or privilege, in respect of
scheduled international air services, granted by one State to
another State to take on, in the territory of the first State, traffic
destined for the home State of the carrier 
Firth Freedom of the Air - the right or privilege, in respect of
scheduled international air services, granted by one State to
another State to put down and to take on, in the territory of
the first State, traffic coming from or destined to a third State
ICAO characterizes all "freedoms" beyond the Fifth as "so-
called" because only the first five "freedoms" have been officially
recognized as such by international treaty.
Ground Operations

I. Passenger Handling
II. Baggage Handling
III. Ramp Handling
IV. Load Control
V. Catering
VI. Administration (Message / Email / Invoice etc.)
VII. Airport Areas
Passenger Handling

Check In
Policy:
 To provide quick and effective services.
 Guide them to the embarkation point.
 Provide appropriate & accurate information.

Procedure:
 Check In passenger in DCS system ( Travel Sky System)
 Issuance of Boarding Pass
 Issuance of Baggage Tag
 Label the baggage : Fragile, Priority ,Transfer , Name tag
etc.
Process
 Passenger should appear at Check In Counter for check- In with their
hand and hold baggage. No third party check-In shall be permitted.
 Group check-In shall not be permitted ( baggage check In individual
and seating can be together).
o Greet the passenger with natural smile
o Assist the passenger according to their possible demand.

 Ticket and documentation

 Verification of name in ticket and in passport.
 Validity of passport or any other valid document eligible for the
destination.
 Match the Photograph in the Passport or ID document with the
passenger.
 Ensure booking is done till the destination.
 Establish that any necessary visa and require documents are
available/require.

 During Guest profiling, when in doubt about a Guest’s identity or

behavior, check- In should be discontinued and should refer to
supervisor.
Seating:
 01 Infant in 1 continues seat row (3ABC) ONLY
– max 10 infant per flight
 Exit Row : NOT for Infant, Child, PRM, Elderly, MEDA, Expectant
mother.

Special Passenger :
 UM ( Unaccompanied minor ) : Age 5 up to 12 only.
 YP ( Young Passenger ): 12 up to 15 age.
 Expectant mother:
 up to 28 weeks “ NO RESTRICTION”
 28 weeks > < 34 weeks “FIT TO FLY” certification form own doctor
(7 days validation)
 34-36 weeks : Certification form Himalaya Airlines Doctor.
Wheel Chair passenger:
o WCHR –Wheel chair for Ramp
o WCHS - Wheel chair up to/from Step ( Aircraft Door)
o WCHC – Wheel chair up to/from Cabin.
 TIM
Travel Information Manual or TIMATIC

Timatic stands for Travel Information Manual Automatic 

To determine whether a passenger can be carried, as well as by
airlines and travel agents to provide this information to travellers
at the time of booking.

The information contained in Timatic covers:

 Passport requirements and recommendations
 Visa requirements and recommendations
 Health requirements and recommendations
 Airport tax to be paid by the traveller at either departure or
arrival airport
 Customs regulations relating to import/export of goods and
small pets by a passenger
 Currency regulations relating to import and export by a
passenger
International Phonetic
Airport Code
Station codes with the first three letters of the city name:
ATL is Atlanta
BOS is Boston
MIA is Miami
SIN is Singapore
MAD is Madrid
SYD is Sydney, Australia.

The first letter(s) of multiple cities served forms other codes:

DFW for Dallas/Fort Worth, Texas
MSP for Minneapolis/St. Paul, Minnesota
GSP for Greenville/Spartanburg, South Carolina.

City name lends itself to one letter for each word:

Salt Lake City (SLC)
Port of Spain in Trinidad & Tobago (POS)
Port au Prince, Haiti (PAP)
For others, knowing the city had a former name cracks the code:

LED in St. Petersburg (formerly Leningrad)

SGN in Ho Chi Minh City (Saigon)
PEK in Bejijng (Peking)
BOM in Mumbai (Bombay) 

Three letter codes for the Airports in Canada is unique because all starts
with “Y”

Airport IATA CODE Airport IATA CODE

Calgary YYC Winnipeg YWG
Montréal YUL Quebec City YQB
Ottawa YOW
Vancouver YVR
 Baggage Handling

Hand Baggage

Weight and Size

Hang baggage allowance
BUSINESS ECONOMY
10KG 7KG

Dimensions :
H
 Height of 21.7 in (55 cm),
 Length of 13.8 in (35 cm)
 Width of 9.9 in (25 cm).
w
These dimensions include wheels, L
handles, side pockets, etc.
Liquids, Aerosols, Gels (LAG)
and Powders
The current restrictions for liquids,
aerosols and gels from ICAO are that
they must be in containers 100ml or
equivalent, placed in a transparent
resealable plastic bag with max capacity
1-litre.
Medications, baby milk/foods, special
dietary requirements are exempt.

Medical Supplies
use of medical syringes in flight, such
as for insulin, documented proof of the
medical need is require and material
should be professionally packed and
labeled. 
If it is not, the medication is likely to be
removed at security screening.
Portable Electronic Devices
Laptops, tablets and mobile phones
should be carried by passenger .
Spare batteries, electronic
cigarettes/vapes or back-up power
supply (power banks), these must
always be carried in carry-on
baggage and not checked baggage.
Any spare batteries must be
individually wrapped to prevent short
circuit.

Sharp Objects
All knives, sharp objects or cutting
implements of any kind and of any
length, whether of metal or other
material, and some sporting goods
must be packed in checked baggage.
They cannot be carried in the cabin
baggage nor on your person.
Checked Baggage

Himalaya Airlines Checked baggage allowance

Sector Business Economy Sector Business Economy

40KG 30KG 40KG 35KG
KTM-DOH (2PCS) (2PCS)
DOH-KTM (2PCS) (2PCS)
40KG 30KG 40KG 40KG
KTM-AUH (2PCS) (2PCS)
AUH-KTM (2PCS) (2PCS)
40KG 30KG 40KG 35KG
KTM-DMM (2PCS) (2PCS)
DMM-KTM (2PCS) (2PCS)
40KG 30KG 40KG 30KG
KTM-KUL (2PCS) (2PCS)
KUL-KTM (2PCS) (2PCS)
25KG 20KG 25KG 20KG
KTM-DAC (1PC) (1PC)
DAC-KTM (1PC) (1PC)
KTM-PKX 2PCS 1PC PKX-KTM 2PCS 1PC

Baggage Dimensions:
158 cm (62 in) when adding height + width + length.
Prior to accepting the baggage, the check In staff shall ask the
security question the Guest as follows:
1. Do you won this baggage and its contents?
o ( is this your baggage?)
2. Did you pack it yourself?
3. Has any individual not travelling with you given you any package
or parcel to be carried. if so are you aware of its contents?
o (Are you holding any unopen parcel or unknown contents of
anybody else?)
4. Did you have a baggage in you custody from the time of packing
until you arrived at the airport? (It is been with you since you packed
it?)

Confirm with passenger

if they are having any
hidden Dangerous
Goods
Boarding Gate
Passenger Journey inside the terminal
starts from Check In Counter complete at
Boarding Gate.

Process:
 Gate No. allocation
 Boarding Display
 Pre Boarding & Boarding
announcement
 Check and Tally Passport & Boarding
pass
 Check Hand baggage dimension and
weight.
 D-20 inform ramp to standby Gate
NOSHOW Baggage.
 Check passenger at Immigration,
Lounge, Security, Smoking Zone.
 Do the Final Boarding announcement
 Check the passenger on board
 D-5 LMC in Load sheet.
 Mishandle Baggage

Baggage can be mishandle both at origin or at destination.

Cause of mishandle baggage at Origin are:
 Tagging errors ( cross tag, improper tagging)
 Discrepancy at BMA ( Tag less, removed for re screening)
 Tag Not readable by reconciliation scanner.
 Wrongly loaded to another airlines.
 Fall down from baggage Trolley ( on the way to ramp)
 Left behind due to payload issue
 Etc.
Cause of mishandle baggage at destination are:
Certainly all the causes at origin station will affect the
Baggage mishandling at destination.

Beside above :
 Discrepancy while unloading from aircraft hold.
 Mixed with Transfer/Transit Baggage.
 Left behind at baggage drop area ( stopped for rescreening)
 Baggage wrongly taken by another passenger (swap case)
 Fall down from baggage Trolley ( on the way to baggage drop area)

Action to be taken:
Raised the PIR Form, create AHL for matching OHD, ROH for matching
file and in both case matching or not matching case ( not traced)
coordination with origin.

Create OHD for any unclaimed baggage due to any reason the send email
to origin station ( Take of Photo of baggage)
Nowadays OHD photo helped lot of AHL cases to be closed.
Ramp

Activities area for the Aircraft Ground Handling.

 Be vigilant, avoid incident and

accident.
 Safe yourself from noise and engine
emissions.
 Safety Plays the vital role in Ramp.
 Direct involvement :
o Aircraft
o Equipment
 (Steps, Belt loader, Push Back
Truck, Catering Truck, Fuel
Bowser, GPU,ASU, Bus )
 Passenger boarding & de-boarding.
 Baggage, cargo loading & unloading.
Ramp safety
Safe & Secure activities at the Ramp.
Stabilize injures to person, aircraft & equipment.

Rules:
Access control
 (Unauthorized person must not be allowed)
Personal Protective Equipment should be worn
Equipment Operated by License personal only.
Prior arrival FOD check.
Ensure Equipment condition, chocks, brake check, fire extinguisher valid
All Equipment and personal are outside safety Zone (RED marking) prior arrival
Approach to aircraft only after :
 full engine shut down.
 Anti collusion light off.
 Chocks on.
 Cleared signal by Engineer.
 Stay out of equipment approach line.
Equipment should be aligned with the help of guide man.
Ensure Equipments are not in contact with the aircraft fuselage while positioning.
Ensure Aircraft doors and steps vertical distance are correctly aligned to avoid aircraft
door damage while loading and unloading.
Safety cones positioned.
 4

GA 3
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Load Control
Load & Trim Sheet : Control and safety
document for the aircraft operations within
allowed weight.

In simple it is a document with total weight of :

 Aircraft
 Crew + Crew baggage
 Pantry( Catering)
 Potable water
 Passenger
 Baggage
 Cargo
 Mail
 Fuel

And proper distribution of Passenger in cabin &

load in Hold ( Compartment) to archive the
best Center of Gravity and MAC %.
Loading Instruction Report (LIR) : Instruction
to the Ramp staff for hold loading.
Dangerous Goods
Dangerous goods, abbreviated DG, are substances that when transported
are a risk to health, safety, property or he environment. Certain
dangerous goods that pose risks even when not being transported are
known as hazardous materials (abbreviated as HAZMAT or hazmat).
 Live Animals Regulations
The acceptance of live animal consignments is subject to the conditions as
described in the IATA's Live Animals Regulations and to TG's Regulations
which are closely related to the type of animals, type of aircraft, temperature
at origin, en-route and destination, and availability of animal attendant. The
conditions applicable to acceptance of live animals are as follows:
1.Health and condition of animals: Animals
in a consignment must not show any sign of
illness. They must be well fed and watered. The
carriage of animals in an advanced state of
pregnancy is generally prohibited.
2, Packing: Packing must be clean, leak-proof
and escape-proof to allow safe handling during
carriage. A special "Live Animals" label shall
be affixed with the handling instructions
completed.
3. Food and additional articles: Additional
articles such as food accompanying the
shipment must be included in the chargeable
weight and if being shipped as separate pieces,
marked as forming part of the shipment.
4. Reservations: Confirmation must have been received of reserved space on
flights and possible connecting flight(s) of other airlines up to the airport of
destination.
5. Consolidation: Live animals may not be consolidated with other goods but
a consolidated shipment may be wholly composed of live animals.
6. Documents: Health documents and Shipper's Certification for Live
Animals are generally required for every shipment of live animals.
A live animal shipment at a lower standard than those described in the IATA
Live Animals Regulations is not acceptable.
 Catering
 Crew Meal
 Snacks
 Business Class  Short Haul  Breakfast
 Economy Class  Long Haul  Lunch
 Dinner

Meal Codes: Meal Codes:

SFML Seafood Meal HNML Hindu Meal
VLML Vegetarian Lacto-ovo Meal GFML Gluten Intolerant Meal
VOML Vegetarian Oriental Meal HFML High Fiber Meal
RVML Vegetarian Raw Meal AVML Asian Vegetarian Meal
LSML Low Salt Meal BBML Baby Meal
MOML Moslem Meal CHML Children Meal
LFML Low Fat Meal DBML Diabetic Meal
VGML Vegetarian Meal (NON-DAIRY) FPML Fruit Platter

NFML No Fish Meal SPML Special Meal ( Specified)

Administration (Message / Email / Invoice etc.)

 Monthly Report
 Flight Handling Report
 Catering Order
 Estimate Zero Fuel sent to IOCC
 Stationary Stock Order
 Mishandle Baggage Report
 Petty Cash
 Excess Baggage Report
 Pre flight editing/briefing
 Post flight briefing/
MVT,LDM,PSM,PTM,TPM,FFM etc.
 Trip File
 SGHA Invoice
 CAAN Invoices
 LSG Invoice
 NTB Invoice
 Executive Lounge Invoice
 Layover Hotel Invoice
 Airport Area
1. Airside 2. Landside

Airside

Runway − An area where aircraft takes off and lands. It is made of soft grass, asphalt, or concrete. It has white
markings, which help the pilot during take-off and landing. It also has lamps on the sides to guide the pilot during
night. The vehicles other than the aircrafts are strictly prohibited to enter this area of the airport.
20

Taxiway − It is a path
on the airport that
connects the ramp to
the runway

Ramp − Also called Apron,

this area is used for parking
the aircrafts. It can be
accessed for boarding and
alighting the aircraft. The
airline staff or ground duty
staff can access this area.
04:42 GOD Department - 2019 47
 Landside

Gate Immigration
Waiting area Hand
Terminal − It is a part of Immigration Bag
Lounge
airport building that where Security Arrival
travelers come to board Custom Baggage
their flight or arrive from a
flight. There are security Passenger & Baggage Check In
checking, baggage
checking, amenities, and Amenities, and
waiting areas at the X -ray ATM Cafe X -ray waiting areas
terminal.

Car Parking Arrival

Departure

Car Parking − This area is outside but adjacent to the terminal where vehicles can be parked on
chargeable basis.
Manuals

 Ground Operations Manual ( GOM)

 Dangerous Goods Regulation ( DGR)
 Safety Management System ( SMS)
 Aircraft Operators Security Program
 Crisis Management Manual
 Operations Manual – Part 1

All the Policy and Procedure will be comply

as per above Manuals
Terminology
Air traffic control The government employees directing takeoffs, landings, and flight
plans for all aircraft.

Beltloader The machine used to load and unload luggage from an aircraft.

Block hours The time period from when an aircraft leaves the gate to its arrival to the
destination gate.

Cabin The interior of an aircraft where the passengers sit. 

Charter A flight that has been contracted to fly from one city to another.
Chocks A block of wood or rubber to stabilize the wheels when parking an aircraft.
Cockpit The forward section of the airplane where the pilots sit during a flight.

Deadhead A crew member flying as a passenger to reach an assignment in another

location.
De-icing The process of spraying a glycol solution on the wings of an aircraft to
prevent the formation of ice during inclement weather conditions.
Direct flight A flight from one destination to another with stops between but no
change of aircraft.
Fuselage The main body of an aircraft.

Gate The area where passengers board and deplane an aircraft.

Hub A city that serves as a major intersection for connections to other

destinations.

Inbound A flight coming into the airport.

Interline The use of more than one airline for an itinerary.

Layover An overnight stay for a flight crew member in a city other than the
home base city.

Marshaling The process of using hand signals to direct an aircraft to park.

Per diem A regulated daily allowance for crew members for time spent away
from the home base.

Pushback When the plane is pushed backwards by a ramp agent in a push tug

vehicle.
Runway The strip on the airfield where airplanes takeoff and land.

Scheduled Flights that are regularly scheduled and available to the general

public.

Standby A passenger who does not have a confirmation on a flight and is

allowed to board only after the confirmed passengers have been seated.

Taxi When an aircraft moves under its own power on the ground.

Tow bar The equipment used to push an aircraft away from the gate.
Tug The vehicle used to pull carts of luggage and cargo.
Turn time The amount of time an aircraft has on the ground before it must
depart.
Turnaround A flight that leaves and returns to the original city in the same day.

Wide body An aircraft which has dual aisles.

Wing walker The term for a ramp agent who walks beside the aircraft to watch
for traffic.
Thank You

धन्यवाद

谢谢