Boost Your City Brand: How To Positively Influence The Image of A City Through Events in The Public Space

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Boost your City Brand

How to positively influence the image of a city through events in the public space

Geraldine Knudson City Manager, Ville de Luxembourg 02. September 2011

The City

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Luxembourg, an unusual city


94.000 inhabitants 65% foreigners 159 nations 100.000 daily commuters

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Population

Year 1970 1990 2009 2010

Total 76.159 75.902 91.105 94.000

Luxembourgish 74.58% 57.43% 35.08% 35.00%

Non Luxembourgish 25.42% 42.57%* 64.92% 65.00%

* Sept. 1994: 50/50

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Employment

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Economy
Industry Services

Luxembourg is the key driver of economic growth in the Greater Region Talents (a skilled workforce) are needed to sustain economic development

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Conferences - Strengths

Accessibility: Offer:

TGV connection to Paris Intern. Airport 10 min. from city center Shopping all main international brands are present High quality gastronomy from star restaurants to traditional cuisine Nightlife City Centre, Clausen, Hollerich Touristic highlights - Place dArmes, Place Guillaume II, Quartier Grund, UNESCO world heritage (historic city center, Bock) Vast choice of 3, 4 and 5 star hotels High quality multilingual cultural offer: Museums(mile), Theatres, Music (Philharmonie) Manageability & short distances everything within walking distance Old town was made UNESCO- world heritage site Individual profile of the quartier Grund International / EU administration on Kirchberg

Ambiente:

Image:

Acknowledged international orientation of the City Luxembourg City - Multiplicity

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Conferences - Facilities
Luxembourg Facilities for + 300 persons Selection 19 (ca. 28.000 seats) Kongresszentrum Kirchberg (1.400) Luxexpo (3.200) Abbaye de Neumnster (543) Maastricht 3 (ca. 7.600 seats) Maastrichts Expositie & Congres Centrum (MECC) 5.900 ) Dresden 23 (ca. 27.800 seats) Intern. Congress Center/ Maritim Hotel (4.900) Konferenzzentum Messe Dresden (6.700) Kulturpalast (3.800) Wien 36 (ca. 69.300 seats)* Stadthalle (18.700) Austria Center Vienna (10.100) Reed Exhibitions Messe Wien Congress Center (3.200) University Wien

Quelle:CIMA *: ohne Kapazitten der Hochschule


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The Brand

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Why brand a city?


Competition amongst cities Guarantee sustainable economic growth through clear and positive positioning
Regionally and internationally

Key target groups: Talents, visitors, investors

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How did / does the brand develop


SWOT analysis / Image screening of the City Think Tanks with +/- 120 participants General orientation manifest (Leitbild) Brand vision, slogan, new visual identity Adaptation of product (communication, events, public space, commerce, ...)

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Luxembourg City - the identity


Small but cosmopolitan
- European capital, center for national, EU decisions - Economic driver of the greater region - Diversified offer (culture, events, shopping, leisure, food, children) - Multicultural population, open, tolerant and welcoming atmosphere
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Luxembourg City - the identity Quality of life


- Small, safe, green, clean - Proximity (nature, leisure, work, home but also in terms of decision making) - Traditions are being respected - Most appreciated by families with (smaller) children - In short: A European capital with human dimensions
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Luxembourg City the brand


Multiplicity
Not just a slogan but the essence of the citys identity High emotional recognition Applicable to all communication of the city

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Brand essence
Multicultural, dynamic natural and close to its people, Luxembourg city is a model of a capital with human dimensions of which many can dream if just for a few days, or to build their lives

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The Events

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Events and Image


All events organised within the city should reflect the citys image and identity in their content as well as through their professional and efficient organisation Several hundred events per year Investment VDL: +/- 6 mio. EUR including personnel cost, logistics, etc.

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Event objectives
1. Events directly influencing the brand image (diversity, creativity, innovation, openness, tolerance, ...) - national and international level
- Design City - Colophon (we love magazines) - Discovery Zone International Film Festival

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Event objectives
2. Traditional events celebrating the strong roots of the Luxembourgish community (national / regional)
Buergbrennen Emaischen (easter market) Octave (pilgrimage) National Holiday Schueberfouer X-mas market

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Event objectives
3. Events fostering community building and integration improving image (national/regional)
- Open air music festivals (Rock um Knuedler, Blues & Jazz) - Sports events (Marathon, City Jogging, Urban Trail, Tour de Luxembourg, Gala Tour de France, WTA Tennis tournament) - Open air cinema, public viewing - Rencontre des Nations multicultural football match, Duckrace, Kanner in the City, Kannerparade - Neighbours day

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Event objectives
4. Events re-gaining public space (local)
- Kinnekswiss (sports and leisure animation in the city park)

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Event objectives
5. Touristic events (local)
Summer in the City Concerts on Place dArmes StreetArtAnimation Samedi en couleur Changement de Garde ...

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Align Events with City Image


Status quo:
- Many events are historically grown - Decisionmaking with unclear objectives - No clear idea of impact on image and environment

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Align Events with City Image Goal: Each event


- has a clear objective - Defined target group - Clear and concise messages - is professionally organized and marketet and - its impact (also on the city image) is measured

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Align Events with City Image


Overall event strategy Planning / coordination Organisation

Marketing and communication


Measuring ROI
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Challenge ahead
- Improving existing events to match the image of the city - Declining events without a clear objective - Adding new events which enhance image

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The way forward


Coordination - Several hundred events in the public space each year - Working Group Events - Creation of an events charter

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The way forward


Communication - Information to a multicultural population (local, regional, international) - Reducing negative impact of an event through information and transparency (i.e. mobility)

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The way forward


Organisation - Enhancing safety and security - Reducing disturbance through noise, waste and improper behaviour - Waste management (deposit and re-usable cups)

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The way forward


Content - According to image and key target groups - Familiy oriented no binge parties - Focus on live music as opposed to techno - Quality of interventions, overall esthetics

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Merci pour votre attention.

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