INNOVATIVE HUMAN RESOURCE PRACTICES

Presented by Nitesh Dhameja

Content
Introduction Practices People-service-profit (psp) Fun and laughter at workplace (flw) Flexitime Performance management systems Ace (achieving career excellence)

Conclusion

INTRODUCTION
Innovative HR practices build competencies innovation of business ideas and strategies. changing the way firms are managed self-motivated, committed, ambitious employees give the most

PEOPLE-SERVICE-PROFIT (PSP)
In 1979, started by FedEx

People-Service Profit (PSP) philosophy

Organization take care for employee and they care for customers.
profit

Customer

Organization

Employee

Organisation care towards employee

Job Change Applicant Tracking System Employee recognition and reward program Leadership Evaluation and Awareness Process Regular employee communication Pay based on performance Open Door program Guaranteed Fair Treatment Procedure

Employee care towards customer

Do whatever it takes to satisfy customers. Always treat customers in a professional, competent, polite and caring manner. Handle every transaction with a view to achieve the highest quality service. Process all customer information with 100 percent accuracy.

Employees at the time when company was started

still working 32%
124

left 68%
265

Fun and laughter at workplace

Realizing its need due to increased attrition rate. Gives competitive advantage. Increases enthusiasm & interest in employees Reduces work pressure and creates sense of joy. Creates bond between employee & employer. Used for attracting and retaining employees

Examples of fun and laughter at workplace

FLEXITIME
Achieving total daily, weekly or monthly hours.
Must work between the basic core hours

Most schemes margin, often of about 8 hours.

Benefits to organization
.

Greater staff retention and increased ability to attract new staff. Recruitment costs are thus reduced. Increases Productivity Employee satisfaction and loyalty Productivity Reduces stress & fatigue Absenteeism unfocussed employees

Benefits to employees
Increased opportunity to fit other commitments Better balance between life and work. Allows you bank time to be used for leisure / personal activities Personal matters can be sorted without having to take time off helpful for people caring for children or other dependants

Examples

PricewaterhouseCoopers more than 40 percent work flexible hours Sun Microsystems Inc. 40 percent of Sun employees participate in the freedom to work flexible hours and off-site. 34 percent gain in productivity

satisfaction rating of over 80 percent

Sun employees who work from home score the highest of all employees in performance ratings

PERFORMANCE MANAGEMENT SYSTEMS

Appraisal systems designed to capture needs. MindTree conducts an annual People Perception Survey policies and practices are then set on employees feedback

Managers act as mentors to employees

Guide them through their career growth

Gast track career growth ensuring job satisfaction to best performers

Cover 100% of its employees under the ESOP umbrella.

Effects of PMS
Positive culture

95% of the employees to be satisfied.

Attrition rate at MindTree is half that of the industrys average Sources of recruitment
Through employee referrals others
60%

40%

Results in Mindtree
Created a niche for itself in the Indian IT industry. Known for its people friendly processes Ranked among the top employers for (2003, 2004) Its achievements over the years are nothing short of dramatic (which is now 5 years old).

ACE (Achieving Career Excellence)

A frame work that ensures employee engagement via regular feedback competency-based promotions transparency program is structured around ensuring that their employees build assets

For a discerning employee, there are more choices than ever before

EXAMPLE Xerox India Ltd

Hot desking Employees choose their start and end time Enlisted here are some of the innovative HR practice carried out by xeorox. o1. EDGE (Employee Development and Growth through Education) o2. Through HR Express, they encourage employees to discuss all employee issues freely.

Profit -main concern for every organization

CONCLUSION

receives from a customer by delivering satisfaction to the customer.

Employee satisfaction

Organizational profit
Customer satisfaction

To require employee to work efficiently and with full zeal employer has to take care of employees consideration. So, the tomorrows need of every organization has is to satisfy its employee so that they can in turn perform the best with full zeal and satisfy their customers.