INFORMATION

TECHNOLOGY IN
SOCIAL WORK
Group 9​BSSW 2A
 MEMBERS

MARK V. CENTINO LOUZEL NOVIO RAFAELA SALUT CLIFF PATRICK TAJO​

BSSW 2A STUDENT BSSW 2A STUDENT BSSW 2A STUDENT BSSW 2A STUDENT
Social Work simply cannot be indifferent to a
revolution taking place in the world and
influencing practically every aspect of human
life. A revolution in information and
communication technology. The use of such
technology in social work can greatly help bring
about professional growth and development of
the individual practitioner as well as raise the
standards of the profession. Even more
importantly, it can serve as a tool to improve
public services for human development.
HOW THEN DOES THE PROFESSION
USE INFORMATION AND
COMMUNICATION TECHNOLOGY?
1. The social worker’s use information technology in relation
to the following:
 Knowledge
 Participation
 Supervision
 Networking

2. The client’s/agency service consumer’s use of information

technology in relation to the following:
 Knowledge
 Opportunities
 participation
 SOCIAL WORKER’S
USING OF INFORMATION
TECHNOLOGY
 KNOWLEDGE
Social workers can have rapid, low-cost
access to information on almost all areas
of human activity, in particular, pertinent
to social work, such as trends in helping
methodologies, research data, and
innovative social services in response to
specific social problems. These new
technologies also facilitate their
continuing education whether through
formal or non-formal programs.
 PARTICIPATION
• Access to information and communication
technology opens up countless possibilities for
social workers to participate in activities that
ordinarily they cannot be part of because
distance and other barriers, including policy-
making decisions in their agencies.
SUPERVISION
Inadequate, if not total absence
of supervision especially of
social workers in remote areas
is a continuing reality in the
country. In addition, lack or
absence of contacts with peers
and superiors who can provide
encouragement and moral
support results in the workers
sense of isolation and
discouragement.
NETWORKING
Information and communication technology make
it possible for social workers to connect with all
kinds of human resources, including other social
workers and professionals from other fields as
well as representative of different community
agencies and organizations.
 CLIENT’S/AGENCY SERVICE
CONSUMERS USING
INFORMATION TECHNOLOGY
 KNOWLEDGE
Many social welfare clients are victims of
ignorance, or of incomplete, wrong or
unsuitable information pertaining to
different aspects of their lives. Access to
information technology can greatly help
to correct this situation.
 OPPORTUNITIES
• Information technology enables clients to avail
of opportunities relating skills development,
income generation and employment.
Information about the education or training
needed to be able to avail of these
opportunities is usually also provided.
PARTICIPATION
Information and communication
technology enable clients to
participate actively in decisions
that will affect their lives; they
can “interact”, share and discuss
concerns with others, even pass
down their votes instead of
feeling isolated or excluded by
reason of distance or absence in
a group or community assembly.
The use of information and
communication technology around the
world is uneven, mainly because of big
income disparities among nations.
However, it is not reason enough to
ignore this innovation which, like other
previous technological breakthrough, is
predicted to advance human
development and help eradicate poverty.