EFFECTIVE

COMMUNICATION
OBJECTIVES:
At the end of the chapter the learner will be able to:
- Identify the effective verbal and non-verbal communication
- Know the importance of written communication;
- Be able to know the presentation skills in communication
- Appreciate telecommunication; and
- Know the importance of workplace mail.
What is communication?
- Communication is simply the act of
transferring information from one place to
another.
Spoken or Verbal Communication
- Face-to-face

- Telephone

- Radio or Television and other media

Non-Verbal Communication
- Body language

- Gestures ( how we dress or act- even our scent)

Written Communication
- Letters

- E-mails

- Books

- Magazines

- The internet or via other media

Visualizations
- Graphs and Charts

- Maps

- Logos
GOOD WORKPLACE
COMMUNICATION
SKILLS
1. Courteousness
- A person should always be courteous while speaking
to anyone in the workplace, whether senior or junior.
2. Precision
- You’re not supposed to sit and chat in the workplace.
Workplace communication mostly consist of delegating
tasks and reporting results. So keep it short.
3. Language
- One should never use any slang terms, while at work.
Business communication should be crisp and clear so
that everyone understand what you’re saying.
4. Low Speaking Volumes
- One comes across so many loud talkers. Perhaps, they
are naturally so or do so deliberately to drive some point
across.
5. Clarity
- It is also essential to ensure that the person you are
speaking with has completely understood what you
have to say. Hence, once you speak very slowly and
clear.
6. Listen to Others
- Most people think of effective communication as a
one-way thing. But it is very important to also be a good
listener and not just a good talker.
7. Posture and Body Language
- They say action speaks louder that words and the same
can be considered to be true at the workplace. The body
has a language of its own too, and at the workplace, the
body ought to be courteous.
What is Presentation?
- A presentation is a means of communicate on which
can be adapted various speaking situations, such as
talking to a group, addressing a meeting or briefing a
team.
Preparing a Presentation
- Presentation is the most important part of making a
successful presentation.
Organizing the Presentation Material
- Irrespective of whether the occasion is formal or
informal, you should always aim to give a clear, well-
structured delivery.
Writing Your Presentation
- This page offer advices on how to write an effective
presentation.
Deciding the Presentation Method
- ONCE YOU HAVE DECIDED ON YOUR KEY
MESSAGES AND THOUGHT ABOUT
ORGANIZING YOUR MATERIAL, YOUR NEXT
NEED TO THINK ABOUT HOW YOU WILL
PRESENT.
Managing your Presentation Notes
- You will need to know your own abilities and decide
how best to make the presentation.
Working with Visual Aids
- Most visual aids will never need advance presentation
and should be operated with efficiency.
Presenting Data
- There are times when using data in a presentation can
really help you to tell the story better.
Managing the Event
- The practicalities of how you manage your
presentation can make a significant difference to its
success, and to your nerves.
Coping with Presentation Nerves
- It is entirely natural to feel nervous before making a
presentation.
Dealing with Questions
- Decide in advance how and when you wish to handle
questions.
Self-Presentation in Presentation
- Finally, how you present yourself can affect how your
audience responds to your presentation.
Telecommunications Definition
- Telecommunications also called telecommunication is
the excharge of information over significant distances
by electronic means.
Effective Office Communication
- Communication is technically the process of the transfer
of information between the communicating entities.

- Office communication includes the communication

between the employees as well as the business talks and
communications with the client of the company.

- Office communication could be verbal or non-verbal

one.
Office Communication Over a
Telephone
- While conversing on phone, remember to start the
conversation by introducing yourself.
- Keep your conversation brief and precise.
- If you do not happen to get to the person on the phone,
you might prefer leaving a message.
- In case you have not been able to answer your call
respond to them.
- Do not end the call abruptly.
Effective Electronic Communication
- Emails help in case of language barriers and accept problems.

- Electronic communication increase the turn around time, as it

lacks immediate feedback.

- But emails are best options for formal communication.

- Do not respond to emails without considering the effects of

your respond.