Final Project

Presented to
 IT and Fast food restaurants in the past
• IT  crucial for hospitality businesses

• Technologies
Efficiency
Better, cheaper, faster services
Customer loyalty evolvement
Technologies integrated to fast food restaurants
• IT introduced POS to RMS
• Table ordering
• Online ordering
• Mobile applications and websites
• Self-ordering
 POS systems
• Main component in RMS

TMS
Reservation, wait, walk-in list
Spot regular customers
Floor plan
Kitchen display system
Accounting system
Billing, invoicing, collecting data
 Online ordering
• IT has introduced DRMS to POS oAccount for delivery guy
oAccount for customer oOrder details
oSaves customer preferences (previous oReminder notifications when orders
orders) need to be sent
oDetailed order
oData of previously delivered orders
oPayment online by card or in cash
oDiscounts for loyal customers
oDelivery or takeaway
 Self-ordering kiosks
• Labour-saving device
• As in Mc.Donalds

https://youtu.be/WtxYwHH6e44
 Table ordering systems
• With touch screen, or mobile dine-in ordering solutions,
• As in Fil- chick- A.
 IT and Fast food restaurants today
• IT  keep up with business trends
 Co-alignment (pandemic, economic crisis)  Digital menus
 software
• Most advanced software used in Fast food restaurants
Increase sales
 Boosting orders, turning tables faster, increasing average check size
Deliver better guest experience
 Order accuracy, reducing wait times
Save time and money
 Finding cost savings, reducing food waste, financial reporting
 Omega software

• Powerful and flexible RMS software

for fast food restaurants.
Control Dine-in, takeaway,
delivery, and drive through
processes,
 from ordering till invoicing and
customer feedback.
Kitchen monitor
 Order details. (Name of waiter, order time, items ordered)
Table reservations (customer and reservation details) and floor plans
Delivery management. (Customer data + delivery tracking)
CRM and customer loyalty. (remarks, complaints)
Day closing and other functionalities concerning accounting,
 Net sales and cash details of each waiter, and each driver.
 Weakness of advanced softwares
• Expensive and less affordable for businesses
• Security issues
 Social media and Fast Food restaurants
• Free marketing
• Instagram stories
• Food blogs
 Mobile technologies
• Online ordering platforms (applications)
• Easier process for delivery
• Digital menu
• Table reservation through website
 IT and Fast Food restaurants in the future
• A majorly technological sector
• Virtual waiters
Through Table POS screen or
Mobile application, linked to a Siri-like
• Service robots