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    Nurhanisha Aina
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    Verbal communication involves spoken words and can occur face-to-face or by telephone. There are two main types of communication: interpersonal communication between two or more people, and mass communication to a large audience. Non-verbal communication such as tone of voice, gestures, and facial expressions supplements verbal communication and accounts for 93% of the message. Effective communication at work can improve employee morale and productivity.

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    Verbal communication involves spoken words and can occur face-to-face or by telephone. There are two main types of communication: interpersonal communication between two or more people, and mass communication to a large audience. Non-verbal communication such as tone of voice, gestures, and facial expressions supplements verbal communication and accounts for 93% of the message. Effective communication at work can improve employee morale and productivity.

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    7 views10 pages

    Lecture 3

    Uploaded by

    Nurhanisha Aina
    Verbal communication involves spoken words and can occur face-to-face or by telephone. There are two main types of communication: interpersonal communication between two or more people, and mass communication to a large audience. Non-verbal communication such as tone of voice, gestures, and facial expressions supplements verbal communication and accounts for 93% of the message. Effective communication at work can improve employee morale and productivity.

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    © All Rights Reserved
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    of 10

    LECTURE 3

     Spoken words makes verbal communication.


     Verbal communication may take place at face

    to face or through telephone

     There are 2 types of communication:


    a) interpersonal communication
    b) mass communication
     Non verbal communication is made of tone of
    voice, body language, gestures, eye contact,
    facial expression and proximity
     Non verbal communication also acts as a

    support to verbal communication


     It contributes 93% of message.
     To inform others of our needs or to impart
    knowledge

     To gain clarification

     To clarify misunderstandings and provide


    missing information
     To express emotions
     Communicate interpersonal relationships
     Support verbal interaction
     Reflect personality
     Perform rituals
     Reinforce the sincerity of verbal message
    VERBAL NON VERBAL
    Suited to convey specific Non –verbal is more immediate
    information
    Men and women have different Men and women react differently
    styles: Men: more subtle towards
    Men: seek to seek & offer solution response
    Women: focus on empathy Women: more expressive
     Non verbal plays 5 different roles in conjunction
    to verbal message.
     Non verbal communication can support,
    contradict, emphasize, substitute or complement
    a message.
     Healthy communication at workplace can lead to
    improved employee morale and greater
    productivity.
     Employers and managers should use non verbal
    communication effectively to create respect
    towards each other, delegate responsibility and
    trust, solve problems and resolve conflict.
     Work in groups to prepare a table on the
    differences between verbal and non verbal
    communication among men and women at
    work.

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