Effective communication

• Communication is the process of exchanging information. Information is conveyed as words, tone

of voice, and body language.
• Studies have shown that words account for 7 percent of the information communicated. Vocal
tone accounts for 55 percent and body language accounts for 38 percent.
• To be effective communicators, team members must be aware of these forms, how to use them
effectively, and barriers to the communications process.

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

Communication Process

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

CHARACTERISTICS OF
COMMUNICATION
 Communication is a process: Communication is a 2-way process which involves; listening to others
(Receiving) message Asserting/Expressing (Sending).
 Communication is a dynamic: it is ever changing depending on the variables at play.
 Communication is a complex a process.
 Communication is a two-way process of reaching mutual understanding, in which participants not only
exchange (encode-decode) information but also
 create and share meaning.
 Communication involves the sharing of information using a code.
 Communication occurs between people and sometimes animals
 Communication is irreversible: once one has communicated something it cannot be recalled back.
 Communication is a system
 Communication must have the elements of communication: Source, receiver, channel, message, noise,
feedback.
 Communication can be verbal/ nonverbal or visual.
• Communication can be accidental especially in non-verbal

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

FUNCTIONS OF COMMUNICATION:
 To change in behavior
 To influence others
 To express our thoughts and emotions through words
& actions.
 It is a tool for controlling and motivating people.
 It is a social and emotional process.
 Entertain
 Educate
 Establish relationships
 Inform
 Solve problems
 Make orders
 Give directions

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

FORMS OF COMMUNICATING
All forms of communication can be categorized as either verbal or nonverbal. Both verbal and nonverbal
communication can be subdivided into either vocal or non-vocal.

Verbal communication involves using speech to exchange information with others. We usually
communicate verbally in face-to-face conversations such as; meetings, interviews, conferences,
speeches, phone calls e.t.c

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

FORMS OF COMMUNICATING
• Non-verbal communication is a type of communication that employs gestures and body
language.
• The term "body language" is sometimes used to denote non-verbal, communications.
"Body Language" is the communication of personal feelings, emotions, attitudes, and
thoughts through body-movements such as gestures, postures, facial expressions, touch,
smell, walking styles and positions among others.
• These movements can be done either consciously or involuntarily; more often they
‘happen’ subconsciously, and are accompanied, or not accompanied, by words.

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

Non verbal Communication

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

 Non verbal Communication

There are basically three elements in any face-to-face communication. These three elements
account differently for the meaning of the message:
• Words account for 7%
• Tone of voice accounts for 38% and
• Body language accounts for 55% of the message.

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

BARRIERS OF COMMUNICATION

1. Physiological Barriers
•Perceptual barriers
•Emotional Barriers,
•Experiential barriers.
2. Physical Barriers
3. Cultural Barriers
4. Language Barriers
5. Interpersonal Barriers
6. Stereotypes
7. Authority

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

 HOW TO BE A GOOD
COMMUNICATOR
To be a good communicator, one needs to:
• Express own reflections and ideas clearly
• Develop relationships
• Provide feedback (answers, reacts)
• Be open to others’ feedback (accept others answer
without prejudice, references etc.
• Respect attitudes and opinions of others
• Be tolerant to different customs and cultures
• Give full attention to people while they are talking to
you.

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

HOW TO BE A GOOD
COMMUNICATOR
• Encourage other people to talk, and ask appropriate questions.
• Present your ideas so that others are receptive to your point of
view.
• Treat people fairly and let others know how you want to be
treated.
• Value teamwork and know how to build cooperation and
commitment.
• Strive to understand other people and to be empathetic.
• Be able to easily win people’s trust and respect.
• Check to make sure you have understood what other people are
trying to communicate
• Follow through on your commitments.
• Be able to work with people you have difficulties with without
becoming negative
SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE
Any Questions ???

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

Thank you ….

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

Activity 01 – 10 Minutes
Group discussion on types of verbal and non-verbal
communication and their effectiveness in different environments.

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE

Activity 02 -20 Minutes
Group activity: Finding examples and situations
where each type is most and least effective

SCHOOL OF COMPUTING - UNIT 03-PROFESSIONAL PRACTICES - ANURADHA JAYASINGHE