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 LEADERSHIP PLAN
PRESENTATION
Future Coffee Master: Name – Position – Store
PRESENT DATE
 AGENDA

COFFEE MASTER LEADERSHIP PLAN

PRESENTATION

=<15 minutes Coffee Tasting n

30 minutes
havior Expectation
Leadership Plan – Project & Achievement Presentation

=<15 minutes Coffee Conversation

rk
COFFEE & BREWING A COFFEE & BREWING
B

BREWING GROUP (Immerse, Gravity, Vacuum, Pressure) BREWING GROUP (Immerse, Gravity, Vacuum, Pressure)

COFFEE (BREWING) CHARACTERISTICS COFFEE (BREWING) CHARACTERISTICS

Aroma – Acidity – Body – Flavor – Mouthfeel – Aftertaste Aroma – Acidity – Body – Flavor – Mouthfeel – Aftertaste

COFFEE ORIGIN (Region/ Country: History, Overview – Processing – Ethical COFFEE ORIGIN (Region/ Country: History, Overview – Processing – Ethical

Sourcing) Sourcing)

COFFEE PROFILE (Single Origin/ Blend, Roast Profile, Coffee Story) COFFEE PROFILE (Single Origin/ Blend, Roast Profile, Coffee Story)
STORE OVERVIEW
Business Overview Partners

7%

25%
21% Coffee Academy 100 & 200
38% Coffee Academy 300
Beverages/ Espresso Coffee Master
Beverages

Food/ CBS 71%

38%
Retails/ Others

Business Performance (ADT)

450 Customers Profile Store Information:
• Open:
400
• Location:
350 • Operation Hour:
300 10%
30% Business Partners Information:
250
Family • Full time/ Part time
200 Regular • Coffee Academy level
40%
150 Visitor • Coffee Profile Engagement/ General
20% Scorecard
100

50

0
Weekday Weekend

Highest store Lowest store Average

PARTNER GENERAL SCORECARD

SELF DEVELOPMENT PRE CHECK & CENTRALIZE TRAINING

50 102%
45
45 100% 100%
40
40 98%
35 96%
30 General Scorecard
24 94% Coffee Engagement
25
92% 92%
20
15 90% 90%
10 88%
5 86%
0 84%
100&200 300 (OE, RB, BC) 3 minutes Coffee Master

Current Situation – Coffee Master Mission –

Role & Responsible WHEN WHO HOW
Problem Solving (WHAT) GOAL (WHY)

Partner Coffee Quality

General Scorecard
Customer Starbucks Difference From - To RACI SMART GOAL
100 & 200
Business Positively Impact

Partner Coffee Quality

General Scorecard
Customer Starbucks Difference From - To RACI SMART GOAL
100 & 200
Business Positively Impact

Partner Coffee Quality

General Scorecard
Customer Starbucks Difference From - To RACI SMART GOAL
100 & 200
Business Positively Impact
PROJECT: NAME
Who? (Accountable?
Phrase/ Mission with Target date & result
Works/ Tasks Implement? Informed: Measurement
activities goal
SM - DM)

• A
1 • A
• A

• B
2 • B
• B

• C
3 • C
• C

ACHIEVEMENT (CHART)
PROJECT: NAME
Who? (Accountable?
Phrase/ Mission with Target date & result
Works/ Tasks Implement? Informed: Measurement
activities goal
SM - DM)

• A
1 • A
• A

• B
2 • B
• B

• C
3 • C
• C

ACHIEVEMENT (CHART)
PROJECT: NAME
Who? (Accountable?
Phrase/ Mission with Target date & result
Works/ Tasks Implement? Informed: Measurement
activities goal
SM - DM)

• A
1 • A
• A

• B
2 • B
• B

• C
3 • C
• C

ACHIEVEMENT (CHART)
CONSOLIDATE & COFFEE CONVERSATION
Thank you!