Deutsche Post DHL

Corporate Presentation | Bonn | August 2011

Positioning

Deutsche Post DHL is the world’s leading mail and logistics services group.

The Deutsche Post and DHL corporate brands represent a one-of-a-kind

portfolio of logistics (DHL) and communications (Deutsche Post) services.
The Group provides its customers with both easy to use standardized products
as well as innovative and tailored solutions ranging from dialog marketing to
industrial supply chains. About 470,000 employees in more than 220 countries
and territories form a global network focused on service, quality and
sustainability. With programs in the areas of climate protection, disaster relief
and education, the Group is committed to social responsibility. In 2010,
Deutsche Post DHL revenues exceeded € 51 billion.

The postal service for Germany. The logistics company for the world.

Corporate Presentation | Bonn | August 2011 Page 2

Corporate structure: One company with two strong pillars

The postal service The logistics company

for Germany for the world

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Corporate structure

Corporate Center

Corporate
Functions

GLOBAL
GLOBAL
FOR- SUPPLY
MAIL EXPRESS BUSINESS
WARDING, CHAIN
SERVICES
FREIGHT

Corporate Presentation | Bonn | August 2011 Page 4

Strategy 2015

The postal service

for Germany
Our purpose
The logistics com-
pany for the world

Respect
Our guiding principle
Results

Simplifying Services
Our customer
promise
Sustainable Solutions

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Strategy 2015: Unlocking our potential to become
provider, employer and investment of choice

Provider
of Choice

Investment of Choice Employer of Choice

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Successful initiatives

Increase customer loyalty

Employee focus to monitor our

potentials for improvements

Sustainable and credible engagement in the focus

areas of environmental protection (GoGreen), disaster
management (GoHelp), education (GoTeach)

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Deutsche Post DHL factors of success

• Maintain BBB+ credit rating

• Continuous dividend policy: pay-out ratio of 40 to 60 % of
consolidated net profit
Corporate Finance
• Prioritized use of “excess” liquidity
Strategy
• Reduce the overall complexity of financing instruments
⇨ Financial stability and flexibility require appropriate
balance sheet structure

• First Choice will drive change in the way Deutsche Post DHL
operates its business
• The Group is fully committed to create higher customer loyalty
and grow business with the customers
• To create higher value for customers collaboration of the
employees will be fostered

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Our social responsibility – Focus areas

GoGreen GoHelp GoTeach

Protecting the environment Delivering help Championing education

Local projects

We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund.

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GoGreen – Protecting the environment

• With our GoGreen program we aim to minimize the impact of our business on the environment.
• GoGreen focuses on the long-term goal to improve our CO 2-efficiency by 30 % by 2020 (compared to 2007
levels), including our subcontractors.
GoGreen measures:
Regular capture and reporting of Deutsche Post DHL‘s carbon
efficiency with Carbon Accounting and Controlling
100 %
-10%
Network and capacity optimization -30%

Modernization of our fleet and using alternative vehicles

Energy efficiency improvement in our buildings

Mobilization of our employees

Cooperation with subcontractors, customers and organizations and

offering of green products and solutions

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 GoHelp – Disaster management

Our global presence, logistics network and experience in international relief provide
the ideal network for helping people impacted by natural disasters.
Lighthouse projects*

GARD
Disaster
1 (Get Airports Ready
Preparedness
for Disaster)

DRT
2 Disaster (DHL Disaster
Response
Response Teams)

3 WHEO (We
Recovery Help Each Other)

*) additionally: many local projects in disaster response and recovery

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Go Teach – Championing education

With GoTeach, we help reducing educational inequity and support young

individuals to expand their personal development and skills

Championing quality
in education and
educational system

Partnership with
Teach For All

Improving GoTeach Pursuing higher levels

employability of of education of
young people Scholarship employees‘ children
Partnership with program for
SOS Children‘s employee
Villages children
UPstairs

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Corporate division EXPRESS (I)

DHL Express

• Express courier services using ground and air transport for

companies and private customers alike
• Widest reach in the industry, with own network covering more than
220 countries and territories in Europe, Americas, Asia/Pacific, and
the EEMEA region (Eastern Europe, the Middle East, and Africa); and
with a choice of transit times in each market
• Core business: Time Definite International transports
• Progressively more focused on industry-specific solutions, among
others for Technology, Life Sciences, Consumer goods and
Automotive sectors

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Corporate division EXPRESS (II)

DHL Express

• More than 220 countries and territories served

• Approx. 100,000 employees worldwide
• Approx. 2.5 million customers
• 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati
• Approx. 4,000 facilities worldwide
• Approx. 32,000 vehicles
• 4 global QCC: Global Quality Control Centers are located in Bonn,
Leipzig, Singapore, Cincinnati
– Key functions: Real Time Shipment Management and Crisis
Command Center
• Connecting more than 500 airports around the world
• Approx. 250 dedicated aircraft

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