Communication

skills
Made by Ateeba Tahir
Contents
• Introduction:
• Verbal Communication
• Nonverbal Communication
• Written Communication
• Listening Skills
• Feedback
• Conflict Resolution
• Cultural Sensitivity
• Conclusion
Introduction
Definition of communication: Communication is the
process of exchanging information, thoughts, and ideas be-
tween individuals or groups through the use of symbols,
words, or nonverbal cues.
Importance of communication: Communication is essential
in our personal and professional lives. Effective communi-
cation allows us to connect with others, build trust, and col-
laborate towards shared goals. Poor communication can
lead to misunderstandings, conflicts, and lost opportuni-
ties.
Benefits of effective communication skills: Developing ef -
fective communication skills can benefit individuals and or-
ganizations in a variety of ways. Improved communication
skills can lead to stronger relationships, better teamwork,
increased productivity, and better outcomes in negotiations
and conflict resolution.
Verbal
communication
Definition of verbal communication: Verbal communication is
a form of communication that involves the use of spoken or
written words to convey information, ideas, or emotions. It
can take place through different channels like face-to-face
conversations, phone calls, video conferencing, presentations,
and public speaking.
Types of verbal communication: Verbal communication can
take different forms depending on the context and situation.
For example, a face-to-face conversation is a common type of
verbal communication in everyday life, while a phone call or
video conference can be used to communicate remotely. Pre-
sentations and public speaking involve using verbal communi-
cation to convey information to a group of people.
Conti...
Key elements of effective verbal communication:
• Effective verbal communication involves several key ele-
ments, including using clear and concise language, being a
good listener, and adapting your communication style to
suit the situation and the audience.
• Using clear and concise language means that you should
avoid ambiguity, use simple words and sentences, and stay
on topic.
• Being a good listener involves actively engaging with the
person you are communicating with, paying attention to
their nonverbal cues, and asking questions to clarify infor-
mation.
• Adapting your communication style means adjusting your
tone, language, and style of delivery to suit the situation
and the audience.
• For example, you may need to use simpler language when
communicating with someone who has limited knowledge
of a particular subject.
Conti....
Barriers to effective verbal communication:
• There are several common barriers that can hin-
der effective verbal communication, such as lan-
guage barriers, cultural differences, distractions,
and misunderstandings.
• Language barriers can arise when people speak
different languages or have different levels of flu-
ency in a particular language.
• Cultural differences can also affect verbal commu-
nication, such as different communication styles or
norms.
• Distractions, such as noise or interruptions, can in-
terfere with effective communication.
• Misunderstandings can occur when there is a lack
of clarity or when the message is misinterpreted
Nonverbal
Communication
Definition of nonverbal communication: Nonverbal
communication is the use of body language, facial expres-
sions, gestures, and other nonverbal cues to convey
meaning or emotion.
Types of nonverbal communication: Nonverbal commu-
nication can take various forms, such as facial expressions,
tone of voice, body language, gestures, and eye contact.
Importance of nonverbal communication: Nonverbal
communication can be more powerful than verbal com-
munication because it can convey emotions and attitudes
that words cannot. For example, a smile or a frown can
convey a lot of information about a person's mood or atti-
tude.
Key elements of effective nonverbal communication: Ef -
fective nonverbal communication involves using appropri-
ate body language, facial expressions, tone of voice, and
gestures to convey your message and emotions accu-
Conti...
Barriers to effective nonverbal communication:
Common barriers to effective nonverbal communi-
cation include cultural differences, conflicting mes-
sages, and misinterpretation of nonverbal cues.
Tips for improving nonverbal communication
skills: To improve your nonverbal communication
skills, you can practice good posture, use appropri-
ate facial expressions and gestures, maintain eye
contact, and be aware of your tone of voice.
Written
Communication
Definition of written communication: Written
communication is the use of written language to
convey ideas, information, or messages.
Types of written communication: Written commu-
nication can take different forms, such as emails,
letters, reports, memos, and social media posts.
Importance of written communication: Written
communication is essential in professional settings
because it provides a record of communication and
can be referred back to for clarification or docu-
mentation purposes.
Conti...
Key elements of effective written communication:
Effective written communication involves using
clear and concise language, proper grammar and
punctuation, and an appropriate tone and format
for the intended audience and purpose.
Barriers to effective written communication:
Common barriers to effective written communica-
tion include unclear writing, improper grammar
and punctuation, language barriers, and misunder-
standings.
Tips for improving written communication skills:
To improve your written communication skills, you
can practice writing clearly and concisely, proof-
read your writing for errors, use appropriate lan-
guage and tone for your audience, and be aware of
the purpose and format of your communication
Active Listening
Definition of active listening: Active listening is a
communication skill that involves giving your full
attention to the speaker and demonstrating your
understanding of their message through verbal and
nonverbal cues.
Importance of active listening: Active listening is
crucial in effective communication because it helps
to build trust, understanding, and rapport between
the speaker and the listener.
Key elements of active listening: Active listening
involves paying attention to the speaker, asking
clarifying questions, providing feedback, and
demonstrating empathy and understanding.
Conti...
Barriers to active listening: Common barriers to
active listening include distractions, preconceived
ideas or biases, and lack of interest in the message
being conveyed.
Tips for improving active listening skills: To im-
prove your active listening skills, you can practice
focusing on the speaker, avoid interrupting or
jumping to conclusions, ask clarifying questions,
provide feedback, and demonstrate empathy and
understanding.
Conflict Resolution
Definition of conflict resolution: Conflict resolution
is the process of addressing and resolving disputes
or disagreements between individuals or groups in
a constructive and positive manner.
Importance of conflict resolution: Conflict resolu-
tion is important in effective communication be-
cause it helps to promote understanding, respect,
and collaboration between individuals or groups.
Key elements of effective conflict resolution: Ef -
fective conflict resolution involves actively listening
to all parties involved, identifying the source of the
conflict, brainstorming possible solutions, selecting
the best solution, and implementing and following
up on the solution.
Conti...
Barriers to effective conflict resolution: Common
barriers to effective conflict resolution include mis-
understandings, emotional reactions, lack of com-
munication, and power imbalances.
Tips for improving conflict resolution skills: To im-
prove your conflict resolution skills, you can prac-
tice active listening, avoid blame or criticism, focus
on the problem rather than the person, brainstorm
possible solutions, and use compromise or negoti-
ation when appropriate.
Feedback
Definition of feedback: Feedback is information
provided to an individual or a group that provides
insight into their performance or behavior.
Types of feedback: Feedback can be positive, neg-
ative, or neutral, and can be given in various forms
such as verbal, written, or nonverbal.
Importance of feedback: Feedback is important in
effective communication because it can help indi-
viduals or groups improve their performance or
behavior, build self-awareness, and strengthen re-
lationships.
Conti...
Key elements of effective feedback: Effective feed-
back involves being specific and timely, focusing on
behaviors rather than personality, being descriptive
rather than evaluative, and being constructive
rather than critical.
Barriers to effective feedback: Common barriers to
effective feedback include defensiveness, lack of
trust, unclear expectations, and reluctance to give
or receive feedback.
Tips for giving and receiving feedback: To give and
receive feedback effectively, you can practice being
open and receptive to feedback, focusing on behav-
iors rather than personality, being specific and
timely, and seeking clarification when necessary.
Cultural Sensitivity
Definition of cultural sensitivity: Cultural sensitiv-
ity is the awareness and respect for cultural differ-
ences, values, and beliefs that exist between indi-
viduals or groups.
Importance of cultural sensitivity: Cultural sensitiv-
ity is important in effective communication because
it can help individuals or groups understand and
appreciate diversity, avoid misunderstandings and
stereotypes, and build trust and respect.
Conti…
Key elements of cultural sensitivity: Key elements of cul-
tural sensitivity include awareness of one's own culture,
curiosity and openness to other cultures, willingness to
learn and adapt, and respect for cultural differences.
Barriers to cultural sensitivity: Common barriers to cul-
tural sensitivity include ethnocentrism, stereotyping,
prejudice, discrimination, and cultural bias.
Tips for developing cultural sensitivity: To develop cul-
tural sensitivity, you can practice active listening, seeking
cultural experiences, avoiding assumptions and stereo-
types, learning about different cultures, and being re-
spectful of cultural differences.
Thank you