Professional Documents
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Discussion 03 - Corporate Communication Cases
Discussion 03 - Corporate Communication Cases
Discussion 03 - Corporate Communication Cases
Corporate Communication
(ICC) for Global Business
Discussion 3: Corporate
Communications
Case Studies
Session Outline
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EB3101
Communicating Corporate Identity
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EB3101
Communicating Corporate Identity
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EB3101
Communicating Corporate Identity
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EB3101
Communicating Corporate Identity
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Communicating Corporate Identity
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Communicating Corporate Identity
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The New Corporate Communications
THE NEW CORPORATE R O N 12
Wheel: Balmer and Greyser. Adapted
COMMUNICATIONS WHEEL
from D. Bernstein (1984)
Communicating Corporate Identity
The ‘face’ or personality of the organisation
The image the organisation has with its
stakeholders (staff, customers, public etc.)
Communicated through:
websites
product packaging
‘We are a global management consulting firm that serves a broad mix of
private, public and social sector institutions. We help our clients make
significant and lasting improvements to their performance and realize their
most important goals. With nearly a century of experience, we’ve built a firm
uniquely equipped to this task.’ (McKinsey Consulting, 2019)
Do a web search to find the mission statement for UCLan. What does it
say? What are the key themes?
EB3101 15
Corporate Slogans
Like products, organisations have slogans (taglines) which
express their personality to their publics
https://blog.hubspot.com/marketing/brand-slogans-and-tag
lines
“Skilfully phrased corporate slogans can make complex corporate values and
beliefs accessible to both staff and customers by putting the usually abstract
ideas in a nutshell.” (Lee & So, 2007:58)
‘The World’s local bank’
‘I’m lovin’ it’
‘Because you’re worth it’
‘Innovative thinking – for the real world’
1. Do a web search to find the slogan of your favourite company
or brand
2. What did you find? Did anything surprise you?
EB3101
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Other PR Tools
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Feature Releases and Press Conferences
Feature releases (aka advertorials, sponsored
features) - more detailed articles about the
organisation, not necessarily related to news – sent
to specialist publications
Press Conferences & Media Kits
factsheets
‘backgrounders’
photographs & videos (for publication)
digital copy for journalists to use
profiles of the organisation, products or staff
Reassure/manage public opinion
Respond to crisis
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Public Relations Writing
Good writing & presentation skills are the key
PR people need to be able to write in different styles
(different audiences, different genres, spoken-written
language etc.) (see ‘The Wheel’)
Simple not simplistic writing
The focus is on informative, persuasive & usually positive
writing
The keywords are:
accuracy
brevity
clarity
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Writing ‘Sticky’ messages
(Mendonca & Miller 2007: 7)
‘A sticky idea is one that people understand when they hear it, that they
remember later on and that changes something about the way they think or
act.’ (Heath cited in Mendonca & Miller 2007:1)
Virgin Atlantic
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Here’s how media ranked different
earned and owned channels for trustworthiness
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Press Releases
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The Inverted Pyramid Structure for
Press Releases
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Online press releases / e-releases
www.PRWeb.com
Read the release and look for the inverted pyramid:.
Identify all elements of the release, i.e. 1.headline (Is it
interesting and important? Why?); 2.location and date; 3.5
w’s & h (key information); 4.more details and quotes;
5.boiler plate/editor’s notes; 6.press contact(s).
Who is the intended audience?
How is it different from a ‘normal’ advertisement?
Vocabulary
Sentences
http://www.prweb.com/releases/2014/10/prweb12251266.htm
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Assignment 1 Task 2
Individual Press Release
Working individually and independently, produce a
press release announcing something newsworthy
that has happened or is to happen at UCLan/SUIBE.
This includes:
Breaking news announcement
Product launch
Event
Partnership
Awards
Crisis management
Any other newsworthy information that will earn
coverage 25
Task 2 Guidelines (1)
Analysing the genre: you should look at as many
press releases as possible to see how the
professionals write them.
Your press release should include the following:
Headline: make it clear why your story is interesting
and important
Press Contact: to ensure the media can get in touch
with you
Location: where is your news happening?
Body copy: order information by level of
importance
Boiler Plate: What is your organisation all about?
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Task 2 Guidelines (2)
A good press release:
… follows all the rules / conventions of the genre of
press releases.
… demonstrates your awareness of the target audience
and the most appropriate way to address them, e.g.
appropriate use of linguistic and non-linguistic features.
… demonstrates appropriate use of language & style,
e.g. accuracy, brevity, clarity
… contains ‘sticky’ & persuasive messages, even though
it’s not directly advertising
… is well-presented (think about layout).
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C
Homework for Discussion 4
Review this week’s lecture and seminar slides and links
Choose one of the following press releases: