CASE STUDY OF XYZ

INFOSYS PVT. LTD

Shruti Patade – 74022120344
Shranya Puri - 74022120489
INDEX
SR. NO. CONTENT

1 INTRODUCTION

2 CASE SUMMARY

3 CASE ANALYSIS

4 CONCLUSION
PURPOSE
•To understand the mistakes committed by
the company and what was the reason.
•To help develop communicating skills.
•To understand what should be avoided.
OBJECTIVES
•To analyse the case and understand the
crucial role that effective communication
plays in a company.
•To formulate ideas and understand what
could’ve been done differently to resolve or
avoid the problems.
INTRODUCTIO
N OF THE CASE
In the following case study we will
get to see how, due to CEO’s lack of
planning and inter-team
communication, hasty decisions for
rapid expansion of the company
resulted into an outburst of
problems.
COMPANY PROFILE
•The case study focuses on XYZ Infosys Private
Limited.
•It was founded by Mr Vishesh Natrajan in September
1992.
AIMS:
1. To make a robust back end system for
government organisations around the globe.
2. To manage sensitive data by implementing strong
data privacy and data protection measures.
3. To help countries around the world in their
management.

SAMPLE FOOTER TEXT 20XX 6

CASE SUMMARY

• While interning with • He decides to solve • The fast growth of • These problems lead • After a series of
the UN Mr. Natrajan this problem by the company results to mass resignations meetings a plan was
finds out that a lot developing and in rapid expansion of of the employees chalked out to tackle
of countries were implementing human resources and resulted in these issues
still using antiquated software and and many linked steady decline of
systems of working technical problems which business
and running their infrastructure for hence leads to
governments. these countries. miscommunication
within the company.
 CAUSES OF THE CONFLICT:
• Miscommunication due to abundance of human resources.
• Miscommunication between the company and government of
various countries.

CASE
• Lack of communication due to technological barriers.
• Absence of streamlined administrative process and presence of
misgoverned employees.
ANALYSIS • Mass hiring of people.
• Mass resignation.
• Miscommunication between the tech and non-tech teams.
Measures taken to resolve the conflicts
•Real and AI-based translators should be
employed to overcome the language
barrier.
•Communication professionals should have
been hired to educate and train the
employees on effective communication.
•Software that is highly collaborative and
keeps everyone in the loop could’ve been
implemented.
•Group and open sessions can be organized
and encouraged for effective inter-
department communication.
•Reliance on teleconferencing and
videoconferencing are encouraged .
•They should’ve tried to keep the company
lean in terms of human resources and
remove all unimportant positions.
 OBSERVATIONS:
In this case we observed gross mismanagement and how excess
manpower leads to slowing down of organizational communication and
its capabilities.

LEARNINGS:
They should plan thoroughly and have a proper discussion before
CONCLUSION expanding the organization.
No matter what, never assume the client’s requirements even if client’s
profile seems similar to other clients.
 Observations
KNOWLEDGE: Decisions should never be taken in a hurry, especially in
such big companies because not only does it affect the owner but also
 Learnings the employees and the customers.
Rumours should always be controlled as it can damage the goodwill of
the company.
 Knowledge
OUTCOME: We have learnt the importance of communication and what
role it plays in organization.
 Outcome
Thank you.