Professional Documents
Culture Documents
Setting
Setting
CONTENT – AGENDA
DEPARTMENTAL
GOALS
Departmental Goals
Cascading Of Tasks
Managing Director
HOD HOD
OBJECTIVE
PROCESS STEP
PMS – Goal Setting (KRAs and Core Responsibilities)
PROCESS STEP
Refer to the
Review of targets is
departmental done on an ongoing
goals to check Allocate basis and revised if
individual KRAs weightages required
and core and targets to
responsibilities the same
ore
ns on c each
tio for cale
ecta ities s
Exp onsibil rating d with
re t on t iscus e
s p he s
poin ld be d ring ing
u u
sho aiser d plann
r c e
app rman
r fo
pe
GOAL POINTS
1 SPECIFIC
SMART
Your goal must be clear and well defined
GOALS
2 MEASUREABLE
3 ACHIEVABLE
• Revenue • Customer
• Net income Satisfaction
• Cash flow • Customer retention
• Market share
Customer
Financial
Perspectiv
perspective
e
Internal
process
Employee
prospectiv
e
• Inventory • Employee
• Orders Turnover
• Cycle time • Employee
• Quality Control Satisfaction
• Employee skills
Employee
CASE STUDY
Situation: Plan and execute 4 customer education webinars by April 10th, with 25+ attendees and
80%+ satisfied/very satisfied rate for each webinar.
SPECIFIC: “Plan and execute 4 customer education webinars.”
MEASURABLE: “25+ attendees and 80%+ satisfied/very satisfied
rate for each webinar.”
AMBITIOUS YET ATTAINABLE: Let's assume that last year, the
SMART
company executed 2 webinars with an average attendance of 18 people
and an average satisfaction rate of 70%. In comparison, this new goal
is challenging, but likely attainable and motivating given the employee
has proper resources and a strategy in place.
RELEVANT: Let's say one of the company's priorities was "to invest
in the community.“
TIME-BOUND: The goal needs to be achieved “by April 10th.”
Thank you !