Front Office

Services
 Objectives:

Identify FOS tools,

equipment and paraphernalia
 Recall:

Why Front Office is the

nerve center of the hotel?
 Analyze:

What is the difference

between tools, equipment,
and paraphernalia??
Tools are device or implement, especially one held in the
hand, used to carry out a particular function
Equipment is set of articles or physical
resources serving to equip a person or thing
Paraphernalia are equipment, apparatus, or furnishing used
in or necessary for a particular activity
Front Office Tools
CALCULATOR is
used to calculate financial
computation
Front Office Tools
CREDIT CARD IMPRINTER
is used to process credit
card payment transaction of
hotel guest
Front Office Tools
CREDIT CARD VOUCHER HOLDER
is used to hold the credit card
during business transactions to
make it easier and organized
Front Office Tools
CURRENCY DETECTOR is
used to determine
whether bills or coins are
genuine or counterfeit or
real
Front Office Tools
Credit Card Imprinter
presses credit card
voucher against a guest
credit card
Front Office Tools
Magnetic Strip Reader
magnetically encoded and
stored on magnetic tape
strip on credit card
Front Office Tools
SUNDRY STATIONARY ITEMS
are used to process and managers
documents during clerical functions
this includes staplers hole punchers
clips disks folder paper pens pencil
among others
Front Office Equipment
RECEPTION DESK is usually the
place in which guest make the
first impression of the hotel. It
is also the communication
center of the hotel.
Front Office Equipment
CASH REGISTER is used for
calculating and recording
sales transactions
Front Office Equipment
COMPUTER used for Digital
monitoring of accounts and
profiling of the guest. used to
produce save and store a range of
internal and external use of
documents
Front Office Equipment
FAX MACHINE used to
reproduce a printed
documents by
electronically scanning
Front Office Equipment
PRINTER prints the hard
copies of documents
Front Office Equipment
TELEPHONE used for
communication that
inquiries and reservation of
guest
 Front Office Paraphernalia
FILING CABINET used to
store maintain and
protect hard copies both
internal and external
use documents
 Front Office Paraphernalia

KEY RACK used to hold

the key rooms
 Front Office Paraphernalia

SAFETY DEPOSIT BOX to

store valuable items like
money and other
important
 Front Office Paraphernalia

GUEST FOLIO BUCKET

is used to manually
maintain the hotel folio
 Front Office Paraphernalia

ROOM KEY/CARD used

to provide access to
hotel rooms
 Front Office Paraphernalia

ROOM RACK OR
RESERVATION RACKS
used to assist the front desk officer in
accessing registration forms
containing all guest names and room
number
 Front Office Paraphernalia
VOUCHER RACK a
container for storing
vouchers for future
reference and verification
during the night audit
 Front Office Paraphernalia
INFORMATION RACK an
index of in- house guests, by
both last name and room
number. It is used to assist
from office employees with
proper routing of telephone
calls, mails and others.
 Application
Why front office officers need to be
equipped with every tool and
equipment and paraphernalia ?
 Complete the table below. Write the FOS
tools, equipment, and paraphernalia in
Evaluation each column.
 Application
Why is it important to take care
of your tools, paraphernalia and
equipment?
 Evaluation
Answer Learning Task on
page of your module
 Evaluation
Answer Learning Task on
page of your module
f

4 PICS ONE WORD

 f

Why is proper tools and equipment

important in the workplace?