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  • P.E 3

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    Jhundel James Niñal
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    The document provides an introduction to front office services, outlining key learning objectives including identifying the tasks and roles of front office staff, describing front office work shifts and scheduling, enumerating important traits for front office staff, identifying supporting equipment for the front office department, and performing clerical procedures. The front office department is responsible for selling hotel rooms using reservation methods, registering customers, and assigning rooms. It is considered the nerve center of the hotel as room sales are the core hotel activity.

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    The document provides an introduction to front office services, outlining key learning objectives including identifying the tasks and roles of front office staff, describing front office work shifts and scheduling, enumerating important traits for front office staff, identifying supporting equipment for the front office department, and performing clerical procedures. The front office department is responsible for selling hotel rooms using reservation methods, registering customers, and assigning rooms. It is considered the nerve center of the hotel as room sales are the core hotel activity.

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    © All Rights Reserved
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    7 views5 pages

    P.E 3

    Uploaded by

    Jhundel James Niñal
    The document provides an introduction to front office services, outlining key learning objectives including identifying the tasks and roles of front office staff, describing front office work shifts and scheduling, enumerating important traits for front office staff, identifying supporting equipment for the front office department, and performing clerical procedures. The front office department is responsible for selling hotel rooms using reservation methods, registering customers, and assigning rooms. It is considered the nerve center of the hotel as room sales are the core hotel activity.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 5

    INTRODUCTI

    ON TO
    FRONT
    OFFICE
    SERVICES NC
    II
    This Photo by Unknown author is licensed under CC BY-SA.
    AT THE END OF THIS UNIT,
    YOU SHOULD BE ABLE TO:
     Identify the tasks and roles performed by the staff of the FO department;

     Describe FO work shifts and scheduling practices;

     Enumerate traits and qualities that an FO staff should possess;

     Identify supporting equipment of the FO department; and

     Perform clerical procedures.


    UNIT 1: THE
    FRONT OFFICE
    DEPARTMENT
    THE FRONT OFFICE
     DEPARTMENT
    The Front Office is the department responsible in the sale hotel
    rooms using systematic reservation methods, registration and
    assigning rooms to customers. It fulfils the core activity of the
    hotels which is to sell rooms, that is why it is considered as the
    nerve center of the hotel.
    THE FRONT
    OFFICE
    ORGANIZATION

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