PROCESS DESIGN

WHAT IS PROCESS DESIGN IN OPERATIONS

MANAGEMENT?

- the sequence of activities used to transform input

resources into output.

• VOLUME • VARIETY
• The number of good or • The multiplicity of goods
services an operation is and services created or
designed to create or rendered by an operation.
render.
 WHY IS PROCESS DESIGN IMPORTANT?

 It helps the operation to achieve its

performance objectives.

Speed
Of
Operations
 Four Levels Of Work
 Task
- a specific unit of work required to create an
output
 Process
- a group of activities.
 Activity
- a group of tasks needed to create and
deliver intermediate or final output.
 Value Chain
- a network of processes
EXHIBIT 5.4 | THE HIERARCHY OF WORK AND CASCADING FLOWCHARTS
FOR ANTICID TABLETS
 Designing a goods- producing or service- providing
processes requires six major activities.
 Define the  Create a detailed  Evaluate alternative
purpose and process or value designs.
objectives of the stream map that
process describe how well the
process is currently
 Identify and perform  Develop an
define implementation
appropriate  Select the plan to introduce
performance appropriate the new or
measures for the equipment and revised process
process. technology. design.
PROCESS AND VALUE
STREAM MAPPING
What is Process Map?
 A process map or flowchart describes the sequence of all the
activities.

What is Process Boundary?

 It is a beginning or end of a process.