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Technical Issues With Cisco IP Communicator & Finesse
Technical Issues With Cisco IP Communicator & Finesse
Technical Issues
Cisco IP
Communicator
&
Finesse
CGSA
Subscription Support Team
CSSNA – North America
Public
Following issues were identified
while using Cisco IP Communicator
& Finesse
Public 2
CTI Failure Error
User is automatically
taken to the error page
when it is away from
laptop after 15 minutes of
inactivity.
A message is displayed
stating they are required
to cancel the message
and mark their
connection status as
ready.
Public 3
Authentication Error
This issue has been
identified when there’s
network fluctuations and
causes Cisco IP
Communicator to stop
functioning.
A message is displayed
stating they are required
to contact administrator.
Public 4
Echo Error
Most of the time, the customer on call mentions that they
are hearing a continuous echo as we speak with them, and
they hear muffled sounds in the background.
Public 5
Volume Error
When connected with Cisco IP Communicator, the volume
of the system goes down. When Cisco IP communicator is
disconnected, the volume goes to default settings
Public 6
VPN Issues
7
Call Disconnection
Users have also cited that calls gets disconnected during active call frequently.
8
Thank you