SERVICE DESK

PLATFORM
Request Platform
Request Portal for Supplier

1.Registration form and credentials

Schedule: 2. How to access

3. Opening Times

4. Tickets response

5. Queries answered within the platform

6. Frequently asked questions

7. Ticket creation (demo)

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 SERVICE DESK PLATFORM

From now on, you can send your queries and requests related to invoices and supplier
payments through our unique attention channel, which is the Service desk portal.

How do I access the portal? 

Option1: You can access through the following link: https://mesadeservicioalicorp.com 
ó   
Option2: Through Alicorp corporate website – the Client and Suppliers section, just click on
Requests Portal. 

How to register?

If you have not registered yet, we invite you to complete the form below::
https://alicorp-bpm-qa.simbius.cloud/networking/registro-contacto-proveedor-alc.html

Opening times:
• Monday to Thursday from 09.00am – 06:00pm.
• Friday from 09.00am – 01:00pm.

Once you have registered, you will receive an email confirmation with your credentials within 48
hours. After that, you will be able to create your request through our new service desk portal.

Check out the video below to learn how to navigate through the portal:
https://www.youtube.com/embed/OgOERFwICBc 

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https://alicorp-bpm-qa.simbius.cloud/networking/registro-contacto-proveedor-alc.html

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https://www.youtube.com/watch?v=9mlXbd2uA3A

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proveedoresFE@alicorp.com.pe

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Within the platform you can make the following queries:

Indicate the
Ticketing Support Invoices status Payment receipts discounts applied on
(Register/Payment of invoices)
invoices

Proof of Withholding Payment Condition Withholding voucher

Details of advances
Financial statements
paid

Payments without
Payment orders
invoice detail
 Frequent questions

How many invoices can I query?

According to the selected
The platform allows us a maximum of 3 invoices per consult. quantity, it will show us
the following field to
complete

What is the correct way to attach my PDF invoice and / or XML file in the portal?
To upload the PDF file, XML, image, email or confirmation of confirmation, among other options, to
the application portal. "Bear in mind that, we must name the attached files, without spaces”. Manual

Wrong name:
Correct name: (use “_”or “-” to replace spaces) Video
 Frequent questions

From which emails will I receive a response to my tickets?

Mail for sending responses: proveedoresFE@alicorp.com.pe

Mail for sending credentials: agileapps@alicorp.com.pe

How long should I wait to get a response to my tickets?