Tablet menu soft launching

Overall experience
Summary From 1-5 rated overall experience with tablet

The Tablet rollout happened 25

in the locations assigned.

40%
As a new service, we asked 20

the customers to engage, 32%

use and be aware of the 15

new Tablet menu service.

After that, a survey was 10
14%
conducted where 50 10%
customers participated 5
4%

0
Lacking Needs improvement Neutral Good Great
Overview
The team collected enough data to indicate if the quality standards were met, and
how, and if not, why not. The data is the following:

- Order service  Items ordered

- Tablet experience overall (showed in slide 2)
- Ease of use and Received orders
- Table turn time
- Self checkout
Findings
Use of tablet to put How easy was it to order directly from
in multiple orders Difficult
the menu on the tablet
8% 4
Needs Quick checkout: "I found the
improvement 18% 9 check out process quick"
36%
Neutral 28% 14 TRUE 82% 41
64%
Fine 24% 12 FALSE 18% 9
Easy 22% 11

Yes No
How long did you wait for your table
How long did it take to receive your 0-5 min 12% 6
Items ordered food order 6-10 min 14% 7
Drinks 56% 28 0-20 min 56% 28 11-15 min 20% 10
Appetizers 82% 41 21-20 min 30% 15 15+ min 54% 27
Dinner 100% 50 31-40 min 12% 6
Desserts 70% 35 41-50 min 2% 1
50+ min 0% 0
Next Steps
Despite a good overall experience, we still hace to achieve our goal of delivering
correct orders.
Did the kitchen prepared your order
correctly
YES 72% 36
NO 28% 14

So as reccommendations we have to:

Train the staff thoroughly in taking custom orders
Have a support system for kitchen staff while receiving Tablet orders
Considerate including feedback on the system
Next Steps
Despite a good overall experience, we still have an important percentage of
techcnical issues with tablets
Did you had any technical issues with your tablet

YES 12% 6
NO 88% 44

So as reccommendations we have to:

Meetings with vendor and System manager to look in detail to the glitched tablets
Conduct another mock test with the tablets to see in detail which problema(s) arise
in this scenario.