SIEMENS

CASE STUDY GROUP 12

Anirudh Agarwal 6KA

Khushi Jain 27KA

Utkarsh Raj 54KA

Vamshi Krishna Reddy 55KA

Vimal Varghese 56KA

Yash Dhaked 57KA

Outsourcing Vendor and SaaS Client Utkarsh Raj 54KA

Siemens AG Siemens IT Solutions Client Data iQwest Technology

Electronic &Engineering and Services
Inadequate staff size Specializes in security
Employs more than
47500 Employees Inefficient vulnerability Streamlining a security
700 servers and
Revenue $107 Billion scanning tools testing service provider
2800 PCs

Qualys Change from physical Easier and Precise Growth in Number of

Specializes in data and to remote operations identification of Clients and more
application security communications lines problems through business from existing
Period = 6 months 70 Problems testing applications clients for Siemens

Well timed
Efficiency improvement
Siemens decided to Clients have become Lowering of cost
Direct Connection increasingly more
continue with Qualys
demanding wrt data Standardization of
security requirements
security

In-House to Out- Outsourcing: SaaS and Benefits of

Introduction
House Reputation? Outsourcing Consulting
Yash Dhaked 57KA Vimal Varghese 56KA

What are the reasons the Siemens division turned Why is this a better solution than using in-house
to another company for using security testing software and staff?
software?
iQwest helped in establishing web-based management
Problems controls. In the past staff members had to physically go and
fix the patch security holes. Now it could be done through
remote web-based set-up.
a) Increasing number of attacks on DB Management
applications
b) Siemens could not afford to have clients’ data
compromised

Reason for the Problem

a) Didn't have answers for all the attacks
b) The staff was too small to cope with growing
challenges
c) The vulnerability scanning tool being was
inadequate and had to be frequently updated
• The system could remotely block any unauthorized access
from anywhere in the world, without sending anyone to
the field.
• It is cheaper than using an inhouse software and staff.

In-House to Out- Outsourcing: SaaS and Benefits of

Introduction
House Reputation? Outsourcing Consulting
Siemens IT Solutions and Services is itself a vendor of IT outsourcing. Do you think that its use of SaaS or outsourcing some of
its IT functions might hurt the company's reputation as an expert IT outsourcing vendor?
Khushi Jain 27KA

• Siemens IT Systems and Services has partnered with Qualys to manage large repositories for customers.

• The organization has addressed the safety burden successfully and found 70 device issues.

• This positive risk management by quality control improved Siemens' brand image rather than hindered it.

• The number of customers and businesses requested by existing customers was rapidly increasing.
 
• With the partnership with Qualys, the rising demand for consumer protection could be successfully met.

• In addition, it promised consumers the security of their data and did so without growing personnel
or investing big money on software creation or upgrading.

This led to the enhancement of Siemens IT Solutions and Services' brand image.

In-House to Out- Outsourcing: SaaS and Benefits of

Introduction
House Reputation? Outsourcing Consulting
Do you think this is a SaaS arrangement or an outsourcing arrangement with Qualys? Is this a combination of the two? 
Vamshi Krishna Reddy 55KA

The arrangement with Qualys is a combination of both a SaaS arrangement and an outsourcing arrangement.

1. SaaS Arrangement –

 Qualys’ product is used as an aid in the arrangement,

software for assistance and externalization arrangement.
 Qualys does the work remotely through communication
lines over the internet.

+
 Qualys manages access to application, performance, 2. Outsourcing Arrangement –
availability & security
 More than just the commissioning of the development
of an application.
 Overtook the security responsibility for 700 servers and
2800 PCs
 Hired the service of Qualys to manage the security
testing service.

In-House to Out- Outsourcing: SaaS and Benefits of

Introduction
House Reputation? Outsourcing Consulting
Siemens IT solutions and services used a consultant - iQwest Technology - to select the SaaS vendor and to ensure seamless
links between its own applications and the vendor's. What are the benefits of using a consultant for this purpose?
Anirudh Agarwal 6KA

Expert opinion in the field of security by iQwest Technologies (moat)

Narrow down the possible vendors & chose Qualys, a company specializing in
providing data and application security solutions (time is of the utmost essence) 

Acted as a bridge between Siemens & Qualys

• Siemens was able to focus on core business

Qualys was able to find 70 problems which Siemens was not aware of & increased function.
security • iQwest offered an unbiased outside take on
the organization
• Access to a wider breadth of knowledge
• Attract & retain clients
• Siemens grew both in no of clients & in business requested by existing clients
• Clients began asking more questions about the security & how data is protected

In-House to Out- Outsourcing: SaaS and Benefits of

Introduction
House Reputation? Outsourcing Consulting
Thank
You