PRE 4

ITSCM PROCESS
INSTRUCTOR: MR. SOCRATES C. MACALOLO
REPORTER: GRACE A. FUENTES
COURSE & YEAR: BSAIS 3
 A
The goal of ITSCM is
to reduce the
downtime, costs, and
business impact of
incidents by putting
effective, standardized
processes in place for
when those incidents
Presentation title
do inevitably occur. 2
 ITSCM and ITIL 4

In ITIL 4, service continuity management is a

process meant to support business continuity
management (BCM). The goal of the process
is to make sure services are back up and
running within the agreed-upon business
timelines after major service disruptions.

Presentation title 3
Presentation title 4
 ITSCM and business continuity management (BCM)

Business continuity management is a process managed outside IT that

identifies risks to the business and works to mitigate those risks. Some
risks may be IT-related, including disaster-level incidents, and some
risks may be outside IT control, such as natural disasters or facility
fires.

Presentation title 5
 ITSCM roles and responsibilities

• Service Continuity Manager (SCM)

-is typically an experienced, senior-level technical support professional, but
may be in a management role and not directly involved with the tech day to
day.
• Service Continuity Recovery Team
- this team is responsible for running tests and incident drills and continually
improving ITSCM

Presentation title 6
 REPORTER:
Thank you GRACE A.
FUENTES