HELP UNIVERSITY

ORIENTATION

REGISTRY PRESENTATION

Updated 2 April 2020

 REGISTRY
Email: registry@help.edu.my
Key areas to take note of:
1. Admission Matters
2. Enrolment of subjects
3. Payment
4. PTPTN, EPF Letter & General letters
5. Online Services
6. Rules and Regulations
7. HELP Scholarship
 1. ADMISSION MATTERS
A. OFFER LETTER - 1) ACCEPT OUR OFFER ONLINE in newmyPride
Log in to: newmypride.help.edu.my
Pop out message
“You have pending document (s) requiring your acknowledgement”.

Please click here to go to document acknowledgement

Accept

2) CHECK OFFER STATUS IN newmyPride. What is your offer status?

Offer Status

i) Conditional Offer
Conditions
For example: to submit UEC certificate, SPM certificate etc
Four conditional offer, must follow up with your school/college and submit a copy of your results
to the Registry when available

ii) Firm Offer

For firm offer, you do not need to submit anything to Registry
 1. ADMISSION MATTERS
B. Student ID Card

Before making ID, ensure:

i) Payment of full administration
fees
ii) Accept our offer online in
newmyPride

• Always remember your Student ID number and quote in

all correspondence (s)
• Wear your ID card for security purpose (s)
 2. Enrolment of Subjects
http://newmypride.help.edu.my
Online Subjects Enrolment/Registration (please check
with your respective academic department if you are unable to enrol
your subjects online)
• For Normal Semester - Deadline for subjects
enrolment and payment is 2 weeks from the date
of intake
• For Short Semester-1 week from the date of intake
Late enrollment and payment penalty: RM150.00 per
subject
Note: Refer to newmyPride guide if you are not sure how to
enrol your subjects online (in the User Guides & Manual)
 3. Payment Methods
(i) JomPAY (Preferred payment method)
–
of i) Log in to your Bank’s online portal
ii) Find BillPay > JomPay

Biller Code: 8433

Ref 1: Your Student ID
Ref 2: Your Name:

Biller Code 8433 belongs to HELP University Sdn

Bhd
 3. Payment Methods (Others)

(ii) Pay
by Cash / Credit Card/ Cheque at
Bursary
- Level 5, ELM Business School or
- Level 1, Block B, Subang 2

Issue Cheque to:

HELP University Sdn Bhd
 3.Payment Methods (Others)
Inter-bank/online transfer
• Beneficiary bank: RHB
• Account No: 2143 3435 0034 32
• Beneficiary Name: HELP University Sdn Bhd

• Please scan a copy of your transaction slip with your Full

Name, Student ID and Contact No. and email to
bursarycashier@help.edu.my

–Official receipts will be issued within 3 - 5 working days of HELP receiving the
funds and payment slip. Collect at Bursary

Questions? Email bursarycashier@help.edu.my

 4. PTPTN
A) When to apply ? How to apply (online only)
• NOTE: PTPTN loan is NOT applicable to all Foundation students
Always refer to your PTPTN Guidelines
PTPTN Guidelines is available in the User Guides/Manuals
folder
For further enquiries, email our PTPTN officers:
• norfarida.azman@help.edu.my
• azira.aziz@help.edu.my

Check with our PTPTN officers before you:

• Change programme
• Change major
• Change institution
 EPF Letter & General Letters

B) Parents want to withdraw from EPF to fund

child’s studies– Request letter from Registry or
email registry@help.edu.my
Note: EPF is not applicable to all Foundation students

C) General letter to confirm student’s studies for

miscellaneous use – Request letter from Registry
or email registry@help.edu.my

D) Letter to apply for concession card for LRT,

MRT, RapidKL, KTM - Request letter from Registry
or email registry@help.edu.my
 5. ONLINE SERVICES

Did not receive password or cannot log in? Email helpdesk@helplive.edu.my

1. newmyPride
http://newmypride.help.edu.my
What can I do when I log in to newmyPride?
•You can do online enrolment of subjects, view results, view and change
personal particulars, view course status, apply transcript

Is there a newmyPride guide? Yes, please refer to the User Guides/Manuals

folder

2.HELPLIVE email ( Official email address of students)

STUDENT ID@helplive.edu.my
Used by HELP to send official emails e.g convocation, copy of statement of results
etc
Log in to outlook.help.edu.my
 5. ONLINE SERVICES

3. On-campus database access (online library

resources) Password will be emailed to you
http://library.help.edu.my/resources/online-
databases.html
Off-campus database access : Password will be
emailed to you
4. E-learning /LMS Email
lms.support@help.edu.my if you need assistance
Note: Feel free to use our Computer labs to access to the
links above. Check with your department where the
computer labs are located.
 6. RULES & REGULATIONS
Students must at all times adhere to the Rules &
Regulations of the University
1. Academic Regulations
• Generally, students must attend at least 80% of
classes
• Students to obtain medical certificate (MC) if sick.
If unable to attend class, to report to dept.
2. Code of Student Conduct
a) Academic Misconduct
• Do not attempt to cheat during exams, do not
plagiarize
Serious offence. If found guilty, may lead to expulsion
 6. RULES & REGULATIONS

b) Non Academic Misconduct

• Students who are involved in violent or abusive
behavior (physical or verbal) drunk behavior,
vandalism, sexual harassment etc will be charged
under Disciplinary Misconduct. If found guilty, may
lead to expulsion
• Students who take drugs/in possession of drugs will
be surrendered to the police as it will be a criminal
case.
• Students must dress neatly and decently at all times.
• HELP premises are strictly non smoking zones.
 7. HELP SCHOLARSHIP
• Submission deadline: 2 weeks from intake date
• Scholarships awarded are on first-come-first-served
basis
• Award outcome to be decided by the Scholarship
Committee (2 meetings a year, mid-May or mid-Oct)
• Students to pay course fees first before the release
of Scholarship results
• Scholarship forms are available in newmyPride and
in the HELP website www.help.edu.my
 Warm Welcome
• We at Registry would like to take this opportunity to extend
a very warm welcome to you once again to HELP University.
We trust you will have a fulfilling and rewarding time here
with us.
• Feel free to drop by or email us. Here are some important
email addresses you may refer to for assistance:
• registry@help.edu.my (general)
• bursarycashier@help.edu.my (for payment confirmation)
• issd@help.edu.my (for matters related to international
students)
• helpdesk@helplive.edu.my (for all password related matters)
• lms@help.edu.my (for matters related to your e-learning)
 We wish you all the best as you work towards the successful
completion of your studies with us and graduation in the near future

• WE TRUST YOU WILL HAVE A REWARDING

TIME WITH US AT HELP