USSD Customer Journey – Airtime – Buy For Other Number

Dial *100*3# Select Option Number Confirmation

Customer selects plan

1.Bonga 1: Buy For My Number Select a bundle option.

1. Please Enter other Each bundle option will
2.Daima Bundles Number give 20 Minutes and 20
2. Buy For Other
3.Okoa/Sambaza Number (07XXXXXXXX) SMS every month.

4. SMS Bundles 1: 6 Months (Ksh200)

3. What is Daima
Bundles? (FAQs) 2: 1 year (Ksh500)
0:BACK 00:HOME 3: 2 years (Ksh1,000)
0:BACK 00:HOME
0:BACK 00:HOME

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USSD Customer Journey – Airtime – BFO – Sufficient Funds

Airtime Airtime - Successful Activation – SMS Successful Activation – SMS

Confirmation Payment Mode Notification – Party A Notification – Party B

Confirm purchase of Ksh.200 has been You have successfully You have received
Daima 6 Months deducted to purchase purchased Daima Daima Bundles from
bundle and receive 20 Daima Bundles for Bundles for 07xxxxxxx. Your line
minutes and 20 SMS 07xxxxxx valid till 07xxxxxxx. The line will remain active &
per month at Ksh200 XXXXX will remain active & receive 20 minutes + 20
for 07xxxxxxx. Pay receive 20 minutes + SMS for 6 Months.
with 0:BACK 00:HOME 20 SMS for 6 Months. Expiry Date XXXXXX.
Expiry Date XXXXXX. Thank You
1: Airtime Thank You
2: M-PESA
3: Bonga (600 pts)

0: BACK 00: HOME

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USSD Customer Journey – Airtime – BFO – Insufficient
Funds
Airtime Airtime – Insufficient
Confirmation funds

Confirm purchase of
Daima 6 Months You have insufficient
bundle and receive 20 airtime; please choose
minutes and 20 SMS M-PESA option
per month at Ksh200
for 07xxxxxxx. Pay 1: Proceed to M-PESA
with 2: Decline

1: Airtime 0:BACK 00:HOME

2: M-PESA
3: Bonga (600 pts)

0: BACK 00: HOME

C2 - Safaricom Internal
USSD Customer Journey – Airtime – BFO – Okoa party A

Airtime Airtime – Insufficient

Confirmation funds

Confirm purchase of
Daima 6 Months Dear customer, you
bundle and receive 20 have an outstanding
minutes and 20 SMS Okoa debt. Kindly use
per month at Ksh200 M-PESA Option
for 07xxxxxxx. Pay
with 1: Proceed to M-PESA
2: Decline
1: Airtime
2: M-PESA 0:BACK 00:HOME
3: Bonga (600 pts)

0: BACK 00: HOME

C2 - Safaricom Internal
USSD Customer Journey – Airtime – BFO – Okoa Party B

Airtime Airtime – Insufficient funds

Confirmation

Confirm purchase of Dear customer, the

Daima 6 Months number 07xxxxxxxx
bundle and receive 20 cannot receive Daima
minutes and 20 SMS bundles until their OKOA
per month at Ksh200 is paid.
for 07xxxxxxx. Pay
with
0:BACK 00:HOME
1: Airtime
2: M-PESA
3: Bonga (600 pts)

0: BACK 00: HOME

C2 - Safaricom Internal
USSD Customer Journey – M-PESA

M-PESA
Dial *100*3# Select Option Customer selects plan Confirmation

Confirm purchase of
Select a bundle option. Daima 6 Months bundle
1. Bonga
1. Buy For My Number Each bundle option will and receive 20 minutes
2. Daima Bundles give 20 Minutes and 20 and 20 SMS per month at
2. Buy for Other SMS every month. Ksh200 for 07xxxxxxx.
3. Okoa/Sambaza
Number Pay with
4. SMS Bundles 1: 6 Months (Ksh200)
3. What is Daima 2: 1 year (Ksh500) 1: Airtime
Bundles? (FAQs) 3: 2 years (Ksh1,000) 2: M-PESA
0: BACK 00:HOME
3: Bonga (600 pts)
0:BACK 00:HOME 0:BACK 00:HOME
0: BACK 00: HOME

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USSD Customer Journey – M-PESA

M-PESA - M-PESA -
Payment Confirmation Successful Activation – SMS Successful Activation – SMS
Payment Mode
Notification Notification – Party A Notification – Party B

XXXXXX Confirmed. You have successfully You have received

Enter M-PESA PIN
Ksh.200 has been purchased Daima Daima Bundles from
sent to Safaricom Bundles for 07xxxxxxxx. Your
__________________
Offers for account 07xxxxxxx. The line line will remain active
_
Daima Bundles on will remain active & & receive 20 minutes
XX/X/XX at X:XXpm. receive 20 minutes + 20 + 20 SMS for 6
New M-PESA Balance SMS for 6 Months. Months. Expiry Date
is XXX. Transaction Expiry Date XXXXXX. XXXXXX. Thank You
0:BACK 00:HOME
Cost 0.00. <Message Thank You
Tag>

0:BACK 00:HOME

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USSD Customer Journey – M-PESA Fuliza

M-PESA
Dial *100*3# Select Option Customer selects plan Confirmation

Confirm purchase of
Select a bundle option. Daima 6 Months bundle
1. Bonga
1. Buy For My Number Each bundle option will and receive 20 minutes
2. Daima Bundles give 20 Minutes and 20 and 20 SMS per month at
2. Buy for Other SMS every month. Ksh200 for 07xxxxxxx.
3. Okoa/Sambaza
Number Pay with
4. SMS Bundles 1: 6 Months (Ksh200)
3. What is Daima 2: 1 year (Ksh500) 1: Airtime
Bundles? (FAQs) 3: 2 years (Ksh1,000) 2: M-PESA
0: BACK 00:HOME
3: Bonga (600 pts)
0:BACK 00:HOME 0:BACK 00:HOME
0: BACK 00: HOME

C2 - Safaricom Internal
USSD Customer Journey – M-PESA Fuliza
Fuliza M-PESA - Successful Activation – Successful Activation –
M-PESA - Fuliza M-PESA -
Payment Confirmation SMS Notification – Party SMS Notification – Party
Payment Mode Notification
Notification A B

Fuliza M-PESA XXXX Confirmed. You have successfully You have received
Enter M-PESA PIN You have insufficient Fuliza M-PESA amount purchased Daima Daima Bundles from
funds, Fuliza KSHXXX is KSh XXXX. Fee Bundles for 07xxxxxxxx. Your
________________ at an access fee of charged Ksh XXXX. 07xxxxxxx. The line line will remain active
KSHXXX and a daily fee Total Fuliza M-Pesa will remain active & & receive 20 minutes +
of KshXXX on outstanding amount is receive 20 minutes + 20 20 SMS for 6 Months.
outstanding balance. Ksh XXXX due on SMS for 6 Months. Expiry Date XXXXXX.
0:BACK 00:HOME Proceed? XX/XX/XX. Dial Expiry Date XXXXXX. Thank You
1: Yes *234*0*3# to check Thank You
2: No daily charges.

C2 - Safaricom Internal
USSD Customer Journey – M-PESA - Okoa
M-PESA - Successful Activation –
M-PESA - M-PESA - Successful Activation – SMS
Payment Confirmation SMS Notification – Party
Okoa Payment option Payment Mode Notification – Party B
Notification A

Total Amount to be XXXXXXX Confirmed. You have successfully You have received
Enter M-PESA PIN Ksh.250 has been sent purchased Daima
deducted from M- Daima Bundles from
PESA for Daima to Safaricom Offers for Bundles for 07xxxxxxx. Your line
________________ account Daima Bundles 07xxxxxxx. The line
Bundles: 200 will remain active &
Okoa Jahazi: 50 on XX/X/XX at X:XXpm. will remain active & receive 20 minutes +
Total: 250 New M-PESA Balance is receive 20 minutes + 20 SMS for 6 Months.
0:BACK 00:HOME XXX. Transaction Cost 20 SMS for 6 Months. Expiry Date XXXXXX.
1: Accept 0.00. <Message Tag> Expiry Date XXXXXX. Thank You
2: Decline Thank You
0:BACK 00:HOME
0:BACK 00:HOME

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