COMMUNICATION

Maintaining a positive and professional

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What is Communication?
 A two way process in which there is an exchange and
progression of ideas towards a mutually accepted
direction or goal.”


Your text here
Business communication is sharing information
between/among people within and outside an
organization for commercial benefit/s.
 Basic elements of
communication

 Sender/Encoder/Speaker
 Receiver
 Message
 Medium/Channel
 Feedback
 Process of communication
Message

Perceived Meaning &

Internal Response
Encoding
Channel Decoding

Idea Sender
Receiver
Decoding of
Encoding of
Feedback
Response

Feedback
Types of communication

Non verbal communication

Oral communication
Written communication
Oral Communication
 Words Articulation Pauses Stress and
intonation patterns
 Voice modulation
 Courtesy and politeness
 Brevity and completeness
 Using appropriate language/ functions
contd…
Using telephones;
Basic telephone ethics
Receiving and placing and transferring
calls
Rings and time management
Redialing
Favourable voice quality (wearing a
smile)
MAKING PRESENTATIONS

edit contd…
Inattentive listening
Tendency to evaluate
Interest and attitudes
Conflicting information
Differing in status and positions
 Resistance to change
CHANNEL ORIENTED BARRIERS
 Environmental problems
 Weather conditions
 Regulations
OVERCOMING THE BARRIERS
 Plan and clarify ideas
 Create a climate of trust and confidence
 Time your message carefully
 Reinforce words with action
 Communicate efficiently
COMMUNICATION NOISE
 Environmental Noise: Noise that physically disrupts
communication, such as standing next to loud
speakers at a party, or the noise from a construction
site next to a classroom making it difficult to hear
the professor.

 Physiological-Impairment Noise: Physical maladies

that prevent effective communication, such as actual
deafness or blindness preventing messages from being
received as they were intended.
 Semantic Noise: Different interpretations of the
meanings of certain words. For example, the
word "weed" can be interpreted as an undesirable
plant in your yard, or as a euphemism for
marijuana.

 Syntactical Noise: Mistakes in grammar can

disrupt communication, such as abrupt changes in
verb tense during a sentence.
 Organizational Noise: Poorly structured
communication can prevent the receiver from
accurate interpretation. For example, unclear
and badly stated directions can make the receiver
even more lost.

 Cultural Noise: Stereotypical assumptions can

cause misunderstandings, such as unintentionally
offending a non-Christian person by wishing them
a "Merry Christmas."
 Psychological Noise: Certain attitudes can also
make communication difficult. For instance,
great anger or sadness may cause someone to
lose focus on the present moment. Disorders
such as Autism may also severely hamper
effective communication.[10]
TYPES OF COMMUNICATION BASED ON
COMMUNICATION CHANNELS
VERBAL COMMUNICATION
 Verbal communication is further divided into
written and oral communication.
 The oral communication refers to the spoken
words in the communication process.
 Oral communication can either be face-to-face
communication or a conversation
 The other type of verbal communication is
written communication.
 NONVERBAL COMMUNICATION
 Non-verbal communication includes the overall body
language of the person who is speaking, which will
include the body posture, the hand gestures, and
overall body movements.
 The facial expressions also play a major role.
 On the other hand gestures like a handshake, a smile
or a hug can independently convey emotions.
 Non verbal communication can also be in the form of
pictorial representations, signboards, or even
photographs, sketches and paintings.
 TYPES OF COMMUNICATION BASED
ON STYLE AND PURPOSE
There can be two broad categories of communication;

 Formal

 Informal
FORMAL COMMUNICATION
 includes all the instances where
communication has to occur in a set
formal format.
 Typically this can include all sorts of
business communication or corporate
communication.
 The style of communication in this form
is very formal and official.
FORMAL COMMUNICATION CONTD....

 Official conferences, meetings and

written memos and corporate letters are
used for communication.
 Formal communication can also occur
between two strangers when they meet
for the first time.
 Hence formal communication is
straightforward, official and always
precise and has a stringent and rigid tone
to it.
INFORMAL COMMUNICATION
 Informal communication includes instances of
free unrestrained communication between
people who share a casual rapport with each
other.
 Informal communication requires two people to
have a similar wavelength.
ex- between friends and family.
 Informal communication does not have any rigid
rules and guidelines.
 Informal conversations need not necessarily have
boundaries of time.
 Upward communication
 Downward communication
 Parallel communication.
 Diagonal communication.