Scribd Logo
Upload

Welcome to Scribd!

  • 6 views

    Problem Analysis - Arlene Mel Kevin

    Uploaded by

    Arlene Ilagan
    1. A deviation from company standards in the systems design process was observed in the Systems Support Division. 2. The deviation involved 11 complaints over the past 2 weeks, with the issue first arising 14 days ago and increasing in frequency. 3. The cause appears to be low morale among systems analysts potentially due to HR-related factors like promotions, hiring decisions, and a lack of overtime pay outlined in company policy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Problem Analysis - Arlene Mel Kevin

    Uploaded by

    Arlene Ilagan
    6 views3 pages
    1. A deviation from company standards in the systems design process was observed in the Systems Support Division. 2. The deviation involved 11 complaints over the past 2 weeks, with the issue first arising 14 days ago and increasing in frequency. 3. The cause appears to be low morale among systems analysts potentially due to HR-related factors like promotions, hiring decisions, and a lack of overtime pay outlined in company policy.

    Original Description:

    Original Title

    Problem Analysis_Arlene Mel Kevin

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    1. A deviation from company standards in the systems design process was observed in the Systems Support Division. 2. The deviation involved 11 complaints over the past 2 weeks, with the issue first arising 14 days ago and increasing in frequency. 3. The cause appears to be low morale among systems analysts potentially due to HR-related factors like promotions, hiring decisions, and a lack of overtime pay outlined in company policy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    6 views3 pages

    Problem Analysis - Arlene Mel Kevin

    Uploaded by

    Arlene Ilagan
    1. A deviation from company standards in the systems design process was observed in the Systems Support Division. 2. The deviation involved 11 complaints over the past 2 weeks, with the issue first arising 14 days ago and increasing in frequency. 3. The cause appears to be low morale among systems analysts potentially due to HR-related factors like promotions, hiring decisions, and a lack of overtime pay outlined in company policy.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 3

    SPECIFYING QUESTIONS IS – PERFORMANCE IS NOT - COMPARISON

    WHAT 1. WHAT specific process has a IS system design IS NOT observed in the
    deviation? previous weeks excluding the
    last 2 weeks
    2. WHAT specific deviation? IS based on company IS NOT based on external
    standards factors

    WHERE 1. WHERE is the process when deviation IS observed in the system IS NOT observed in other
    observed? support division divisions

    WHEN 1. WHEN was the deviation observed IS observed 2 weeks ago IS NOT observed 3 weeks ago
    first?
    2. WHEN since that time has the IS first observed upon the IS NOT observed in other
    deviation been observed? complaints from the sales divisions
    division

    EXTENT 1. HOW MANY process have the IS 1 deviation IS NOT more than 1 deviation
    deviation? IS NOT less than 0 and more
    2. WHAT is the size of the deviation? IS 11 complaints than 11 complaints
    IS NOT decreasing in
    3. WHAT is the trend? IS Increasing for the past 2 frequency
    weeks
    What is distinctive about this distinction? What changed?

    WHAT The system design process, compared to company Significant delays in the completion of
    standards? systems designs
    WHERE In the system support division Nothing

    WHEN 14 days ago, upon the start of the process of system HR related factors (Evaluation system,
    design Recruitment and Compensation
    Benefits)
    Low morale among systems analysts
    EXTEND 11 complaints Escalating complaints

    Possible Cause: HR related factors cause a low morale among systems analysts resulting to delay in completion of
    systems designs.
    EFFECTS/
    CONSEQUENCES

    More analysts will join Continuation of delay in


    the union work or deviation from
    company standards

    Significant delays (deviation from company standards)


    PROBLEM in completion of systems design by systems analysts in
    the Systems Support Division

    Low morale among the 11 systems analysts

    Rene’s promotion
    (on merit) despite Romy hired as Majority of Strict controls on No clear distinction
    being in company senior analyst analysts are tardiness on pay/salary
    CAUSES despite not yet enrolled in MBA grade
    for 2 years
    under-going classes. And
    training company policy Salesmen get fat
    has no overtime commissions
    pay.

    You might also like