Professional Documents
Culture Documents
Bartending
Bartending
Bartending
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Why CSTC is your choice TVET
institution?
Because CSTC is TESDA and CHED registered school and we provide
the
following programs and school activities such as:
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What is Competency Standard
Development?
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Competency Standards:
BASIC COMPETENCIES
Unit of Competency
1.Participate in Workplace Communication 1
2.Work in the Team Environment (Workplace
Communication 2)
3.Career Management with Professional Ethics and Values
Education
4.Practice Occupational Health and Safety Procedure
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COMMON COMPETENCIES
Unit of Competency
1.Develop and Update Industry
Knowledge(Hospitality, Hotel and Restaurant
Services)
2.Perform Computer Operations 1-2
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CORE COMPETENCY
Qualification Title: Bartending NCII
Unit of Competency
1. Clean Bar Areas
2.Operate Bar
3.Prepare and mix cocktails and non-alcoholic
concoction
4. Provide Basic Wine Service
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I. INTRODUCTION TO BARTENDING NCII
Course Content
COURSE TITLE: BARTENDING
NOMINAL DURATION OF THE PROGRAM : 286 hrs
QUALIFICATION LEVEL : NC II
COURSE DESCRIPTION:
This course is designed to enhance the knowledge, skills and attitude in
BARTENDING NC II in accordance with industry standards. It covers core
competencies on cleaning the bar areas, operating the bar, preparing and mixing
alcoholic and non alcoholic drinks, and providing wine service. It covers the
basic, common and core competencies.
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COURSE OUTCOMES:
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NATIONAL COMPETENCY ASSESSMENT
National competency assessment is a process of evaluation
and certification facilitated by TESDA officials, personnel, and
accredited assessors, it primarily aim to determine the
capability of every trainees competency for a specific
qualification based on the TR (Training Regulation) principles.
As per TESDA policy a TVET (Technical and Vocational
Education and Training) institution graduates every after the
training program a trainee must undergo a mandatory
competency assessment.
Upon completion of the National Competency Assessment
procedures the accredited competency assessor shall issue the
result summary proceedings of the assessment indicating the
trainees competencies to TESDA for the processing of
certification.
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II. Course Activities and Programs
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TOUR GUIDING
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HOTEL IMMERSION
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COMPETION PARTICIPANT
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TABLE SETTING
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TABLE SKIRTING
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TABLE NAPKIN FOLDING
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SEMINAR/WORKSHOP
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ON-BOARD TRAINING PROGRAM
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BARTENDING COMPETITION
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BOTTLE FLAIRING DRILL
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CULINARY CREATIVITY
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FOREIGN CUISINE EXPEDITION
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CAKE DECORATING
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III. Course Policies
Classroom Policy
Students must know and follow all rules as mandated by
teachers.
1. Always come to the school in complete and in proper uniform.
2. Attendance is a must, maximum of 3 consecutive absences
shall be considered dropped/failed.
3. You will sign the Attendance Signature Sheet at the beginning
of each class.
4. You may be withdrawn grades if you are absent 20% of the
class.
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Rules for Classroom Behavior
•Be in your assigned seat and prepared to work when the bell rings.
•No arguing in class. Concerns and/ or appeals must be discussed with
teacher privately before/ after class or submitted to teacher in writing
after class.
•Raise your hand and wait to be recognized before speaking.
•Abstain from eating, drinking, chewing and grooming in our classroom.
•Respect the rights and property of others.
•Be courteous to your teacher and your classmates.
•At the end of the period, remain in your seat until you are dismissed.
•Heads must remain off the desks at all times.
•Do not write on the classroom desk.
•The use of cell phone and other electronic devices is strictly prohibited,
during the class hours important/emergency calls only will be allowed.
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Maintain a safe, orderly, and clean environment.
Do not stand on chairs or tables, or put your feet on them; Keep all four
chair legs touching the floor; Do not block the aisles or doorway;
No horseplay; Do not throw things; Clean up any messes, and do not
litter, and Immediately report any injuries or broken materials.
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Be honest and respectful of ideas, of people, and of their property
Copying from someone else's homework or class work is dishonest.
Be polite and respect individual differences. No put-downs, threats, or foul
language. Challenge politely. This room should be a safe place to explore
ideas and be who you are. Respect the privacy, property, and
responsibilities of others ; keep hands, feet, objects, etc. to yourself.
Do not disrupt the class or teacher, or waste class time
Talking, passing notes, or leaving your seat during quiet times or when the
teacher is talking is disruptive and disrespectful. Don't do it. Remain in your
assigned seat during class unless given permission to move.
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IV. Grading System
Course requirements
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Class Standing (40%)
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Late submission of project/research work
Project /Research work will only be accepted for a period of a week with a penalty
of 5%
of the accumulated grade per day.
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DEFINE CONCEPTS
With the continuing boom of the Hospitality Industry both local
and international, the demand for qualified and competent personnel
in the food and beverage department is a major concern of the
management of hospitality business. It should also be the concern of
the schools producing students who will be future employees in
hospitality business and the students themselves if they want to have
a good career opportunity in Hospitality Industry. The school must
develop the knowledge, skills and the right attitude/behavior of the
students. The school must provide sufficient quality facilities, highly
qualified and competent instructors and sufficient instructional
methods and materials.
Using this competency based learning module, as an
instructional material for the qualification title : Bartending NCII will
surely help the student to acquire the necessary knowledge, skills and
attitude they must posses to meet the TESDA training regulations
Bartending NCII.
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This module contains two parts they are:
Part I. Introductory
Beverage Service Industry
Bar Organization
Bar Parts and Equipment Lay out
Clean Bar areas
Operate Bar
FIRST APPEARANCE
The uniform should be clean and neat. If so, you project a sanitary image of the
restaurant.
Uniforms that are in disrepair are as unattractive as soiled uniforms, repair torn hems
and seams and replace buttons before you wear the uniform again.
Shoes are part of the uniform and should have attention daily. But sturdy waiter’s and
waitress’s which arch supports. Have worn heels and soles repaired and be sure shoes
are
clean and polished for work.
Waitresses might consider support hose for comfort and pantyhose for good
appearance,
especially since the serving job requires reaching and bending.
Wedding and engagement rings and classic watches may be worn, but decorative jewelry
such as clanking bracelets, dinner rings, and lapel pins are not appropriate as part of a
uniform. Decorative jewelry does not look professional and is not very sanitary when
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SANITATION AND APPEARANCE
Sanitation is the “development and application of sanitary
measures for public health.” This simply means that when
customers enter a restaurant to eat, the food and the conditions of
the restaurant are clean enough so they will not get sick from
patronizing the restaurant. The National Institute for food Service
Industry (NIFI) defines sanitation this way: “In the food service
situation, sanitation means wholesome food, handled in a
hygienic environment by healthy food handlers in such a way that
the food is not contaminated with disease causing or other
harmful agents.” Sanitation refers to visual as well as physical.
Guest will
perceive a restaurant to be dirty if the restrooms are dirty. Any
positive impression a customer might have about a restaurant can
be ruined by a trip to a dirty or bad smelling restroom.
Countertops and other restroom surfaces breed germs which can
be transferred to food or utensils by restaurant personnel.
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If the guests are waited on by a person with dirty,
scuffed shoes, they think that the cook is not clean. To the
guests, the service person is the restaurant. The guests
may be right, or may be wrong, but their perception
determines if the restaurant is clean. They are the
customers and the customers are always right. Often, if
the front of the house (the physical area in which the
employees serve the guests) appears dirty, customers
believe the kitchen is dirty even though it is not. They are
scared to eat at the restaurant because they may get sick
as the result of a dirty kitchen. Some of the illness that
guest picks up at restaurants are not worse than getting
the flu, but others can be fatal.
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Personal Hygiene and Sanitary Practices in Food Service
1.Proper Grooming
•Wear hair in a simple, stylish manner, never in high or extreme coiffure. Be sure it is
cleaned and combed.
•Bath daily because body odor is offensive to customer and to co-worker; and the skin is a
prime breeding ground for bacteria. Wash the hair daily because oily dirt is attractive to
bacteria.
• Brush teeth, use a mouth wash, and see a dentist twice a year. Use breath mints or breath
spray at work.
• The restaurant industry discourage waiters to have skin heads as it does not look
presentable to guest, same as in the case of tattoos.
•Practice frequent, thorough and correct hand washing (20-30 second) - dirty hands transmit
contaminants to food products.
•Fingernails should be trimmed and clean. Long and rugged nails harbor bacteria and very
difficult to keep sanitary. Waitress may wear a conservative color or clear nail polish.
•Exposed cuts or abrasions which are sources of bacteria should be bandaged and covered
with water proof protector.
• Have the proper amount of rest each night.
•Keep yourself in good health; report illnesses to your supervisor.
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2. Proper Working Attire
•Soiled work clothes are offensive to customers and co-workers and are
repository disease organism. One contact with soiled clothing is enough
to start the contamination cycle from the clothing to the hands to the
food.
•Hair restraints serve a double purpose, one is to keep hair from
contaminating food and also to discourage running their fingers thru
their hair, scratching their scalps or otherwise
contaminating their hands by touching their hair, which is a prime
breeding ground for bacteria.
•Jewelry are not only soil collectors, and difficult to clean, but also
become
caught in the machinery or catch on sharp hot objects.
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3. Prohibited Practices and Habits
• Smoking - is virtually impossible to smoke without exposing the fingers to
droplets of saliva
which contain thousands of bacteria that can contaminate anything the
finger touch.
It is essential that after smoking that person should wash his hands
thoroughly before returning to work.
• Gum chewing is a potential food contaminating action just like smoking.
• Using hand and dish towels/aprons to remove perspiration.
• Washing hands in sinks used to wash foods.
• Spitting on the floor or into the sink.
• Coughing or sneezing unguardedly in a food preparation area.
• Picking up food with bare hands.
•Tasting food with a finger, or using the same spoon for tasting repeatedly.
•Leaving foods uncovered for long period of time.
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CHAPTER I.
BEVERAGE SERVICE INDUSTRY
DEFINITION
Bars- are establishments or businesses that primarily offer beverages, food and
sometimes entertainment and other services to its customers.
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HISTORY
According to records the beginning or the
development of Hospitality Industry in general and
the beverage service industry in particular can be
traced back to the time of the Sumerians (modern day
Iraq). Although civilization exist together with the
Sumerians in other places, Sumerians were able to
come up with a written records of their civilization.
And during their time, they were considered the
most progressive group of people.
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The earliest chemical evidence of beer is found in pottery dated back 7,000
years ago from modern day Iran. In contrast, the earliest depicted evidence of
beer occurs in a 6,000 year old Sumerian tablet that portrays people drinking
from a communal bowl through reed straws .
Taverns- were places serving beverage particularly “ ale” and places for social
gatherings.
The word tavern from the Latin term taberna and the Greek
oaaYnia/taverna, whose original meaning was a shed or workshop.
Tabern keeper before was traditionally a woman but in other places and times
women could be completely excluded from tavern culture.
Tavern existed in England as early as the 13th Century and were often kept by
women usually know as Ale-wives.
In the mid-14th century there were only three in London. An act of 1552
allowed forty in London, eight in York, six in Bristol and many more in town
all across England.
By the 19th century the word tavern had evolved into the current term being
public house or pub house or pub.
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ALEWIVES
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14th Century Tavern
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The Empire Era 3200-AD 476
Ancient Egypt
A papyrus from ancient Egypt warns “ do not get drunk in taverns……for fear
that people repeat words which may have gone out of your mouth with you
being aware of being uttered them.”
It is proof that tavern continue to exist. It also an indication that early people
already knows that effects of alcohol to the body and mind.
Ancient Greece 11oo BC
Establishment serving foods and beverages:
1. Lesches- serving fine food and drinks
2. Taverns- places for the poor
Greeks travel for:
1. Religion
2. Sports and Game
3. Conquest
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ANCIENT EGYPT PAPYRUS
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Ancient Rome 500 BC-476 AD
Romans conquered almost all parts of Europe.
Romans travel for:
1. Trade
2. Religion
3. Pleasure or relaxation
4. Political
Pompei, Rome- 118 bar or tavern were discovered.
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Renaissance AD 1350-AD 1600
Some degree of safety had returned to the roads of the critical element in the
development of the industry.
Trade and travel increase.
The introduction of the stagecoaches as means of transportation.
Post houses were built along stagecoach routes and they serve as places for
food and drinks accommodation for the traveler. These also were tired horses
were changed for fresh horses to continue a fast travel. It is the equivalent in
today’s gasoline stations.
The Industrial Era From 1800
The development of rail travel
In entire Europe taverns becomes a permanent establishment.
In England taverns were known as public houses or pub houses or pubs, a
place for pleasure and worship.
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Other versions of tavern all through out Europe:
1. Inns- are establishments where travelers can procure food, drink, and lodging.
2. Pubs- are establishments which serve alcoholic drinks especially beer that can be
consumed on the premises, usually in a homely setting. Pubs are commonly found
in English-speaking countries, particularly in the United Kingdom, Ireland,
Canada, Australia and New Zealand.
3. Cabaret- is a restaurant or nightclub with a stage for performances and the
audience sitting around the table (often dining or drinking) watching the
performance. Today cabaret is commonly known as a show often can be seen in
the entertainment centers or areas like Las Vegas.
American Taverns
Taverns were brought by the British to America.
1643- the beginning of American Beverage service industry.
Coles Ordinary- the first American tavern established.
Tavern- a place serving food, drink, accommodation and entertainment.
1656 Massachusetts- a town with out a tavern was penalized; often tavern
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ORDINARY
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The Importance of Taverns in American history:
Taverns served as a place or rendezvous for revolutionaries.
Early American Taverns:
1. Hancock Tavern- Boston Tea Party was Planned
2. Green Dragon- Boston, Paul Revere and 30 companions form committee to
watch the movements of British soldiers.
3. Raleigh Tavern- Williamsburg, meeting place of the patriots including Patrick
Henry and Thomas Jefferson.
4. Queens Head or Fraunces Tavern- this was where the New York tea Party
was held. This was where George Washington bid farewell to his fellow officer.
1850- Taverns turn into large scale inns for travelers and businesspersons and
later they became hotels. The concept of today’s hotel originated in America as
Public Places. Hotels were designed like a palace but open for public use.
1920- Prohibition Law or 18th Amendment Law was passed. This made
manufacturing, selling and importation of alcoholic beverage in America
illegal.
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HANCOCK TAVERN
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GREEN DRAGON TAVERN
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QUEENS HEAD OR FRAUNCES
TAVERN
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RALEIGH TAVERN
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Large numbers of establishments such as bars, taverns, hotels, wineries and
distilleries stop to operate. Vineyards stopped producing grapes. Lot of people
lost their jobs and the government lost a large amount of revenue from the
tax generated from those establishments. It was one of the major causes The
Great American Depression.
Speakeasies- were places that sold illegal liquors.
Moonshines- is the term used for illegal liquors (alcoholic beverages were
produced during night time when the moon was shining).
Bootleggers- are the illegal supplier of illegal liquors.
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Development of Beverage Industry in the Philippines
In the Philippines, we can some how associate the development of the
Beverage Service Industry to the development of one of the pioneers in
beverage industry in the Philippines, the San Miguel Corporation.
The San Miguel Corporation
1890- Founded by Don Enrique Maria Barretto de Ycasa in the san Miguel
district in Manila, the La Fabrica de Cervesa de San Miguel, the first brewery
in South East Asia.
1913- it became a corporation and began exporting beer in Guam, Hong Kong
and Shanghai.
1922- the year which started producing soft drink at the Royal Soft Drink
Plant.
1925- the year that started producing ice cream at the Magnolia Ice cream
Plant.
1927- the year which started bottling of Coca Cola in the Philippines.
1938- Entered the glass industry, supplying the company’s bottling needs
1963- San Miguel Brewery was renamed San Miguel Corporation; the largest
food, beverage and packaging company in the Philippines.
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TODAY’S BEVERAGE SERVICE INDUSTRY
The type of today’s beverage service
establishments:
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BEVERAGE-BAR ONLY
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2. Bar/entertainment Combination. This bar offers drinks and a
range of entertainment.
Types of entertainment:
Dancing: disco; ballroom
Singing: videoke
Sports
Live performances:
Live band
Stand up comedy
Fashion show
Striptease
Piano music
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BAR/ENTERTAINMENT
COMBINATION
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3. Food and Beverage Combination- serving food with
beverage usually with one kind of food service.
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FOOD AND BEVERAGE
COMBINATION
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4. Hotel beverage Operation- three or more bars in one
roof with different purpose and ambience.
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LOBBY BAR
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• Coffee shop- mostly located in the lobby or near the
lobby area were both food and drinks can be served to
the guest particularly coffee. It is also usually used by the
guest as a place for business meeting or transactions.
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COFFEE SHOP
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Cocktail lounge/piano bar- the place where live or
piano music is performed. Guest stay here to relax or to
unwind.
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COCKTAIL LOUNGE/PIANO BAR
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RESTAURANT BAR/SERVICE
BAR
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DISCO BAR/NIGHT CLUB
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VIDEOKE BAR
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POOLSIDE BAR
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POOL/SPORTS BAR
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BANQUET BAR
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Types of Banquet bar set up:
1. Open bar set up- the guest can order any drinks
available in the bar of the hotel. Usually the guest will be
the one to pay bill not the host of the event or function.
2. Limited bar set up- only the drinks allowed by the host
will be served the guest of the function or the event.
Mini-bar- a bar in a guest room for guest convenience.
Alcoholic drinks in a mini bar are usually in a miniature
size bottle to ensure proper inventory of the drinks after
the guest have checked out.
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AIRLINE BEVERAGE SERVICE
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CRUISE AND PASSENGER SHIP
BEVERAGE SERVICE
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RAIL AND BEVERAGE SERVICE
Pubs are social places based on the sale and consumption of alcoholic
beverages, and most pubs offer a range of beers, wines, spirits, alcopops,
and soft drinks.
Each pub generally has a crowd of regulars, people who drink there
regularly.
1.Pleasing personality
2. Physically fit
3. Height
Ice bin must be filled with fresh, crystal clean, with ice
scoop ready in the bin.
7. Sodas
8. Non alcoholic beer and wines
9. Mocktails or virgin cocktails
COCKTAILS
DISTILLED SPIRITS
GRAPE BRANDY:
Exactly where wine was first made is still unclear. It could have been anywhere
in the vast region, stretching from North Africa to Central/South Asia, where
wild grapes grow. However, the first large-scale production of wine must
have been in the region where grapes were first domesticated, Southern
Caucasus and the Near East . Wild grapes grow in Georgia, north Levant
coastal and southeastern Turkey, northern Iran or Armenia. None of these
areas
can, as yet, be definitively singled out.