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    Thị Thùy Linh Vũ
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    Ho Ngoc Addy Tien's probation period report summarizes her work experience from March 13 to May 13. During this time, she learned about the company's products, factories, and team work styles. She adapted to the workplace, asked for help when needed, and learned from mistakes. By the end of the 2-month probation period, she had improved her critical thinking, email writing skills, and understanding of the team's mission and responsibilities. Her work plan for the year includes supporting a customer service project in the next 3 months and managing assigned KPIs while learning new skills in the following 6 months.

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    Probation report

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    Ho Ngoc Addy Tien's probation period report summarizes her work experience from March 13 to May 13. During this time, she learned about the company's products, factories, and team work styles. She adapted to the workplace, asked for help when needed, and learned from mistakes. By the end of the 2-month probation period, she had improved her critical thinking, email writing skills, and understanding of the team's mission and responsibilities. Her work plan for the year includes supporting a customer service project in the next 3 months and managing assigned KPIs while learning new skills in the following 6 months.

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    12 views18 pages

    Probation Report

    Uploaded by

    Thị Thùy Linh Vũ
    Ho Ngoc Addy Tien's probation period report summarizes her work experience from March 13 to May 13. During this time, she learned about the company's products, factories, and team work styles. She adapted to the workplace, asked for help when needed, and learned from mistakes. By the end of the 2-month probation period, she had improved her critical thinking, email writing skills, and understanding of the team's mission and responsibilities. Her work plan for the year includes supporting a customer service project in the next 3 months and managing assigned KPIs while learning new skills in the following 6 months.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 18

    Probation

    period report
    Ho Ngoc Addy Tien
    March 13 May 13
    Probation Work Personal Ares for Work plan for
    Overview Experience Growth Improvement the year

    Contents
    Part One
    Probation
    Overview
    Probation
    Overview

    Ticket replies
    Reply 5-10 open tickets per day and write email follow up
    with the customers about their request status.

    FAQ, SOP & Knowledge base


    Creating the FAQ & SOP based on customer’s requests/ problems.
    Working on knowledge base – make use of the feature.

    Video edits
    Editing installation video and working on video template.
    Probation
    Overview

    Daily work routine


    Handling customer from
    LNC/ZEVNI/UOLFIN’s request on Zendesk/
    Outlook/ Yahoo mail
    90% 60%
    Zendesk Yahoo Mail
    50% 70%
    Outlook Follow up order
    Part Two
    Wo r k
    Experience
    Work Experience

    First day of Probation Period

    Work 13 Mar 2023

    Experience
    First 2 week
    • Adapt and learn about the workplace, learn about company
    products.
    • Learn from the day trips to factories
    • Learn about working style and workflow.
    223 58
    Work Experience
    11:00 am

    Factory Tour
    • An opportunity to know the product inside out, to better
    answer your customers’ questions in the future.

    Work
    • Got a sense of how the products company are made so I can
    answer all our customers’ questions in the future

    247 38

    13:00 pm

    Experience Team sharing


    • Allow myself to learn our team ’s norms, working habits,
    emotional cues etc.
    • Understand how the personalities work together and get a
    sense of who everyone is before making decisions from here.
    223 58
    Work Experience
    11:00 am

    Obstacles

    • Information overload

    Work
    • Doing grunt work – (or no work at all)
    • Fitting into our team culture 247 38

    13:00 pm

    Experience Overcome difficulties


    • Ask promptly if need any help.
    • Learned from mistake and learning!
    • Learn from what were given.
    • Be honest and willing to learn, adapt. 223 58
    Work Experience
    16:00 pm

    2 Months probation
    • Improve critical thinking while working with the team.
    • Learn about writing emotional intelligence emails
    • Learn about the team's mission.
    • Know the organization's structure.
    • Understand the responsibilities. 422 61

    Work
    13 May 2023

    Last day of Probation Period

    Experience
    Part Three
    Personal
    Growth
    Personal growth

    Learn Work Done


    • Learn and improve personal skill from • Thoroughly understand every case we
    mistakes and team members have and manage to create small part of
    • Learn to be more meticulous at paper FAQs
    work. • Able to handle ticket/email of the
    customer from LNC/ZEVNI/UOLFIN in
    Zendesk, Outlook/Yahoo Mail

    Work Skills Email Writing


    Improve basic working skills Learn how to write neat and logical emails.
    PowerPoint, Paperwork
    Part Four
    Ares for
    Improvement
    Ares for improvement

    Time Management 01 04 Proving impact

    Interpersonal Skills 02 05 Proactiveness

    Set Clear goals 03 06 Engage in self-reflection


    Part Five
    Wo r k p l a n s
    for the whole
    years
    3 Months: Support the team to run the CS team project live in
    the near future and successfully complete the assigned work.
    6 Months: Managing to archive assigned KPIs; trying to learn
    more skills besides working as a customer service
    representative.
    Thanks for
    your attention
    Ho Ngoc Addy Tien
    March 13 May 13

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