IT Balanced Scorecard Example

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 Scorecard Implementation
1. Collect
Collect information.
1 2. Create

6 Create the scorecard design.

3. Cultivate
Cultivate acceptance and the
2 measurement culture.
Management
Cycle 4. Cascade
5 Cascade measures down through the
organisation.

3 5. Connect

4 Connect objectives and measures to

employees.

6. Confirm
Confirm effectiveness through
Source: Chang, Richard Y.; Mark W. Morgan; evaluation leading to ongoing
Performance Scorecards, Jossey-Bass, 2000
improvement.
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