COMMUNICATION

BY: JUVY-ANN A. SANTOS

What is Communication?
Communication is the process of interchanging
information, ideas, feelings and opinions, with or
without the use of words, i.e. signals.
Process of Communication

Channel Sender
Channel Sender

Feedback Message
Feedback Message

Receiver Channel
Receiver Channel
 Verbal
Communication

Types of
Communication
Non-Verbal
Communication
Verbal Communication is the use of
words and language, to communicate
message to other party.
 Types of Verbal Communication

Oral Communication Written Communication

Non-Verbal Communication is the process of
communicating without the use of words, facial
expressions, body language, gestures, postures,
etc.
Types of Non-Verbal Communication

Kinesics Chronemics

Artifacts Vocalics

Proxemics Haptics
 V
Verbal Communication Non-Verbal Communication
S

The process of communication in

The process of sending and
which words are used to transmit Meaning
message. receiving wordless message.

Time
No Consuming Yes
Delivery of
Rarely takes place message
Mostly takes place

Personal
Not required Required
Presence
Message is conveyed clearly and It complements verbal
Advantage
immediate feedback is possible. communication.
 Identify the following if it’s Verbal Communication or
Non-Verbal Communication.
__________________1. Advising others regarding an appropriate course of actions.
__________________2. Assertiveness.
__________________3. Body movement and posture.
__________________4. Giving credit to others.
__________________5. Eye contact.
__________________6. Gestures.
__________________7. Disciplining employees in a direct and respectful manner.
__________________8. Facial expressions.
__________________9. Conveying feedback in constructive manner emphasizing
specific, changeable behaviors.
__________________10. Sign language.
Thank you for
listening.
If there’s a future we want it, NOW!
-Paramore