Effective Communication Skills

What are the most common ways

we communicate?

mages
is ual I
rd V
Wo
en
Spok

Bod
y Lan
Written Word g ua
ge
What is Communication?

Communication is the transmission of an idea or feeling so

that the sender and receiver share the same
understanding.

Communication is not a mysterious process.

It takes place when the ideas from your mind are transferred to
another’s and arrive intact, complete, and coherent.
The Communication Process

Medium

Barrier
SENDER RECEIVER
(encodes) (decodes)
Barrier

Feedback/Response
Types of Communication

One-way communication

Two-way communication

One to many
Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication
Features of Effective Communication

 Active Listening

 Eye contact

 Posture

 Simple language

 Questioning skills
Benefits of effective communication

 Quicker problem solving

 Better decision making
 Balanced work flow
 Strong business relations
 Better professional image
Barriers to communication

 Noise
 Improper medium
 Assumptions/Misconceptions
 Emotions
 Language differences
 Cultural differences
 Poor listening skills
 distraction
 Hearing Vs Listening

Hearing – Physical
process, natural

Listening – Physical as
well
as mental process, active,
learned process, a skill

Listening is hard.
You must choose to participate in the process of listening.
Active Listening

The process of recognizing, understanding, and

accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.

Steps to Effective Listening:

 Hearing
 Interpretation
 Evaluation
 Respond
 Improving Verbal Communication-
Tips

o Eliminate Noise
o Get Feedback – Verbal & Body Signals
o Speak Slowly & Rephrase your
sentence
o Listen Carefully & Patiently
Improving Body Language - Tips

 Keep appropriate distance

 Touch only when appropriate
 Take care of your appearance
 Be aware - people may give false
cues
 Maintain eye contact
 Smile genuinely
 Success for YOU…

…in the new global and diverse workplace

requires
excellent communication skills!
THANK YOU