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    KANO DIAGRAM Ver2

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    agus wahyudi
    The document discusses Kano diagrams, which are a model used in customer satisfaction research to classify customer preferences into five categories: must-be, one-dimensional, attractive, indifferent, and reverse. It also mentions six sigma DMAIC methodology for improving processes and products to meet customer expectations. The document concludes by recommending a car with a free service offer until it reaches 10,000 hours to satisfy customers.

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    KANO DIAGRAM Ver2

    Uploaded by

    agus wahyudi
    19 views8 pages
    The document discusses Kano diagrams, which are a model used in customer satisfaction research to classify customer preferences into five categories: must-be, one-dimensional, attractive, indifferent, and reverse. It also mentions six sigma DMAIC methodology for improving processes and products to meet customer expectations. The document concludes by recommending a car with a free service offer until it reaches 10,000 hours to satisfy customers.

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    KANO DIAGRAM ver2

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    The document discusses Kano diagrams, which are a model used in customer satisfaction research to classify customer preferences into five categories: must-be, one-dimensional, attractive, indifferent, and reverse. It also mentions six sigma DMAIC methodology for improving processes and products to meet customer expectations. The document concludes by recommending a car with a free service offer until it reaches 10,000 hours to satisfy customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    19 views8 pages

    KANO DIAGRAM Ver2

    Uploaded by

    agus wahyudi
    The document discusses Kano diagrams, which are a model used in customer satisfaction research to classify customer preferences into five categories: must-be, one-dimensional, attractive, indifferent, and reverse. It also mentions six sigma DMAIC methodology for improving processes and products to meet customer expectations. The document concludes by recommending a car with a free service offer until it reaches 10,000 hours to satisfy customers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 8

    KANO DIAGRAM

    KANO DIAGRAM
    KANO DIAGRAM

    2000 CC

    1500 CC
    KANO DIAGRAM

    Buy this car..


    + free service until
    10.000 hrs
    SIX SIGMA - DMAIC
    CONCLUSION
    CONCLUSION

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