Professional Documents
Culture Documents
Session 4 Part 10
Session 4 Part 10
in Writing
Process
Session IV: Groups & Teams (In) Action
Chapter outlines
1. Diverse Forms of Feedback
2. Feedback as an Opportunity
LEARNING
OBJECTIVES
By the end of this section, you will be able to:
• correct
• clear
• concise
• ethical
External Feedback
(extrinsic)
External feedback involves a response from
the receiver.
User-Generated Feedback
Interviews
Surveys
Focus Groups
2. Feedback as an
Opportunity
Carl Rogers, the famous humanistic psychologist,
divides feedback into five categories:
1. Evaluative
2. Interpretive
3. Supportive
4. Probing
5. Understanding
Five types of feedback
1. Evaluative feedback often involves judgment of the writer and his or her
ethos (or credibility).
2. Interpretive feedback requests confirmation or clarification of a message,
and is often expressed in the form of a question.
3. Supportive feedback communicates encouragement in response to a
message
4. Probing Feedback: communicates targeted requests for specific
information
5. Understanding Feedback: communicates sympathy and empathy for the
source of the message
1. Feedback may be indirect or direct, internal or
external, and may be mediated electronically in
many different ways.