CH 2 Student's

Chapter 2
Team and Intercultural

Copyright © 2015 Cengage Learning
Communication
Team and Intercultural Communication
Team Collaborative
Communication Writing
Intercultural
Diversity
Communication
2
Team Collaborative
Intercultural
Diversity
Communication
3
Variables of Group Communication
• Is greatly misunderstood and often avoided

Conflict
• Should focus on issues, not personalities
Neutral feedback -> content
• Means agreement to ideas, rules, or principles.

Conformity
• Can result in groupthink, when people think too similarly
• Represents group support for a decision even if some

Consensus members have reservations.
• Is not required for every decision—only important ones
Team Communication | Collaborative Writing | Intercultural | Diversity 4

How Can Conflict Be Constructive?
● Makes us more aware of problems

● Encourages change
● Makes life more interesting
● Increases the quality of decision
© YURI ARCURS/SHUTTERS TOCK
making
When have you experienced

● Helps us understand ourselves
constructive conflict on a team? better
How was it resolved?

● Increases our self-confidence
Team Communication | Collaborative Writing | Intercultural | Diversity

Discuss in Initial Team Meetings
What if someone misses a

What if someone needs help
deliverable or team
completing a task? How
meeting? How should he or
should he or she handle
she notify the team? What
this?
will be the consequences?
Which decisions will be

What if two team members
most important for our
are having a conflict? How
team? How should we
should it be resolved?
make those decisions?

How to Give Feedback
Be descriptive
Avoid labels
Don’t exaggerate
©NOTARYES/SHUTTERSTOCK
Speak for yourself

Use “I” statements

Effectively Using “I” Statements
“When you . . .”
Describe the behavior “I feel . . .”
without judgment or Tell how the behavior affects
exaggeration. State the facts you.
specifically.
Listen to example 1
“Because I . . .”
Describe why you are
affected and connect facts
with your feelings. Listen to example 2

Team Collaborative
Intercultural
Diversity
Communication
9
Strategies for Team Writing
Identify Project Create a Project Draft the Revise the Finalize the
Requirements Plan Writing Writing Project
Allow enough Have everyone

Determine Divide work Begin with an time for editing proofread the
project goals fairly outline the draft final document
Provide feedback
Identify project Create a project Agree on a Be clear about
components plan writing style delivery
Make sure you
have a single
“voice” in the
Decide how
Share project
you'll share
information
information
Have each team
Before writing: set/prepare all the rules -> expectation among team => member review
conformity, consensus the entire draft
While writing: iden components ->
Simple Project Plan
Writing a Business Plan

Who Task By When
Student A Create wiki. April 20
Student B Draft an outline for the business plan. April 22
Draft company overview section (mission,
Student C April 24
vision, etc.).
Student D Draft management profiles. April 24
Research local ice cream shops and other

Student E April 30
businesses for competitive analysis section.
[To be continued]

Commenting on Peers’ Writing
Read first for meaning.
Assume the role of reader—not instructor.
Point out sections that you liked and those you disliked.
Use “I” language (not “You need to make this clearer” but “I was
confused here”).
Comment helpfully—but sparingly.
Emphasize the writer when giving positive feedback and the text
when giving negative feedback.

Avoid taking over the text.
Wikis Improve Work in Teams
• Improved work processes

• Better collaboration
• More contributions
• Better work outcomes
• Improved knowledge
management
• Less email
• Fewer meetings

Team Collaborative
Intercultural
Diversity
Communication
14
Cultural Differences
● High-Context Cultures: rely less

on words used and more on subtle
actions and reactions of
communicators.
● Low-Context Cultures: rely on

more explicit communication—the
words people use.

Terms
● Intercultural Communication (Cross-cultural communication):

takes place between people from different cultures when a message
is created by someone from one culture to be understood by
someone from another culture.
● Multiculturalism: appreciating diversity among people, typically

beyond differences in countries of origin.
McDonald’s ADS different countries - YouTube


Understanding Cultural Values

Understanding Cultural Values
• Individualism
• Time Orientation
• Power Distance
• Uncertainty Avoidance
• Formality
• Materialism
• Context Sensitivity
R. GINO SANTA MARIA/SHUTTERSTOCK

Comparing Cultures
Communicating Across Cultures
Maintain Communicate
Show Respect
Formality Clearly
STEVEN COBURN/SHUTTERSTOCK JEREMY WOODHOUSE/BLEND IMAGES/JUPITER IMAGES ANDRESR/SHUTTERSTOCK

Team Collaborative
Intercultural
Diversity
Communication
24
Gender Communication Patterns
Women Men
• Communicate to build rapport • Communicate to preserve

• Interrupt to agree with or to support independence and status
what another person is saying • Interrupt to dominate a conversation
• Talk out solutions with another or to change a subject
person • Tend to be directive in their
• Emphasize politeness conversation
• Don’t call attention to own work • Call attention to own work
• Externalize success and internalize • Dominate discussions during
failures meetings
• Speak differently to other women • Internalize success and externalize
failures
than they do to men

• Speak differently to other men than
they do to women

What Are Better Ways To Write…
● If an employee is scheduled to work on a holiday, he’ll

receive double time.
• An employee scheduled to work on a holiday will receive
double time. OR
• Employees scheduled to work a holiday will receive double
time.
● If he/she doesn’t finish his/her part of a project, he/she
will be replaced.
• If someone doesn’t finish an assigned part of a project, that

person will be replaced.

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Chapter 2

Team and Intercultural

• Is greatly misunderstood and often avoided

• Means agreement to ideas, rules, or principles.

• Represents group support for a decision even if some

• Is not required for every decision—only important ones

Team Communication | Collaborative Writing | Intercultural | Diversity 4

● Makes us more aware of problems

When have you experienced

How was it resolved?

Team Communication | Collaborative Writing | Intercultural | Diversity

What if someone misses a

Which decisions will be

Team Communication | Collaborative Writing | Intercultural | Diversity 6

Speak for yourself

Use “I” statements

Team Communication | Collaborative Writing | Intercultural | Diversity 7

Team Communication | Collaborative Writing | Intercultural | Diversity 8

Allow enough Have everyone

Writing a Business Plan

Research local ice cream shops and other

Team Communication | Collaborative Writing | Intercultural | Diversity 11

Read first for meaning.

Assume the role of reader—not instructor.

Comment helpfully—but sparingly.

when giving negative feedback.

• Improved work processes

Team Communication | Collaborative Writing | Intercultural | Diversity

● High-Context Cultures: rely less

● Low-Context Cultures: rely on

Team Communication | Collaborative Writing | Intercultural | Diversity

● Intercultural Communication (Cross-cultural communication):

● Multiculturalism: appreciating diversity among people, typically

McDonald’s ADS different countries - YouTube

Team Communication | Collaborative Writing | Intercultural | Diversity

Team Communication | Collaborative Writing | Intercultural | Diversity

Team Communication | Collaborative Writing | Intercultural | Diversity 20

R. GINO SANTA MARIA/SHUTTERSTOCK

Team Communication | Collaborative Writing | Intercultural | Diversity 21

Team Communication | Collaborative Writing | Intercultural | Diversity

• Communicate to build rapport • Communicate to preserve

than they do to men

Team Communication | Collaborative Writing | Intercultural | Diversity

● If an employee is scheduled to work on a holiday, he’ll

• If someone doesn’t finish an assigned part of a project, that

Team Communication | Collaborative Writing | Intercultural | Diversity

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