TERMINAL

MANAGEMENT
 TERMINAL
MANAGEMENT
• CONTAINER TERMINAL TYPICAL
FIGURES.
• 4 (Super) Post Panamax Cranes
• 8 RTG’s
• 4 FLT’s (MTHandling/Storage)
• 20 Tugmasters + 40 Chassis.(Multi
Trailer System - MTS.)?
Quaylength: 800 - 1000 mtrs.
• Terminal Area: 45 ha.
• Cap. 350.000 moves/yr
• CFS + Equipment. (FLT’s).
 TERMINAL
MANAGEMENT
• Main Facilities:
• Office building: Staff - Agents -
Customs - Cafetaria & Washing
Facilities - Others.
• In/Out Gate, incl. Checkpoint.
• Railway connections
• Workshop incl. Equipment Parking
Area.
• CFS
 TERMINAL
MANAGEMENT
• COMMERCIAL DEPT.
• FINANCE & ADM. DEPT.
• HUMAN RESOURCES
DEPARTMENT.
• TECHNICAL DEPT.
• SECURITY/SAFETY DEPT.
• OPERATIONS DEPT.
• COMMUNICATION
• MANAGEMENT BY OBJECTIVES
COMMERCIAL DEPT.
MARKETING/SALES
 COMMERCIAL DEPT.
MARKETING/SALES

• What is a market ?
• Why know the (your) market?
• What is marketing ?
• The marketing mix
• The marketing manager
• Type of markets
• Marketing research
• The marketing plan
 COMMERCIAL DEPT.
MARKETING/SALES
MARKET RESEARCH

• TRANSPORT MARKET
DEVELOPMENTS
• Volume growth
• Unitization / containerization
• Ship’s type/size
• Modal split
• Transport systems
 COMMERCIAL DEPT.
MARKETING/SALES
MARKET RESEARCH

• ECONOMIC DEVELOPMENTS
• Global trade
• Global industrialization
• Cargo flows
• Finished products versus raw
materials Policies
• Economy of scale
 COMMERCIAL DEPT.
MARKETING/SALES

• MARKETING/SALES IN PORTS
AND TERMINALS
• Product
• Place / Position
• Price
• Promotion
• Personal selling
• STRATEGY
• Customer orientated - (Who is your
customer)
• Clear profile of company
• Additional service rendering
• Quality in service
• Reliability
 COMMERCIAL DEPT.
MARKETING/SALES

• ANALYSIS OF PORT’S /
TERMINAL POSITION
• Market segmentation
• Competition analysis
– Strength/weakness analysis
- Capacities - Equipment -
Management - Finance -
Techniques - Communication
– Port charges - Sailing times /
Hinterland to/from port -
Transhipment status - Working
conditions - Customs procedures
 COMMERCIAL DEPT.
MARKETING/SALES

• COMPETITION ANALYSIS
• Identify all.
• Good/bad competitors
• Select optimal market share
• Avoid creating desperate
competitors
• COMPETITION ANALYSIS
• Competitor satisfied?
• Possible future moves and how
dangerous?
• Competitor vulnerable?
• How most damaging retaliation?
 COMMERCIAL DEPT.
MARKETING/SALES
COMPETITIVE ADVANTAGE
• Technology leadership by itself
rarely leads to success.
 COMMERCIAL DEPT.
MARKETING/SALES
TARIFFS

• PRICING
• Objectives / Determination
• Break - even analysis
• Strategy
• STRUCTURE
• Infrastructure - Port dues/ charges
• Super structure - Cargo handling
charges
• Shipping conditions (cif/fob)
 COMMERCIAL DEPT.
MARKETING/SALES
TARIFFS
• PORT DUES/CHARGES
• PILOTAGE -Draught - Sea/Harbour
- Distance
• TUGBOATS - Ship’s l.o.a. -
Distance - per Tug.
• PORT DUES - Category - Ship’s
GRT - cargo load/disch. (ton) -
Frequency reductions.
• WHARFAGE - cargo load/disch via
quay
• QUAYDUES - Ship’s l.o.a./day
• (UN)MOORING - Ship’s l.o.a.
 COMMERCIAL DEPT.
MARKETING/SALES
TARIFFS

• CARGO HANDLING CHARGES:

• MULTI USER TERMINAL: See
example
• DEDICATED TERMINAL: Total
amount/yr: Fixed costs (Per
throughput category) Amount/ctr:
Variable costs
• VIRTUAL TERMINAL
Contract identical to Dedicated
Terminal but physically other
arrangement.
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS

• MULTI USER TERMINAL

CONTRACT
• CONTENTS:
• 1.00 Definitions
• 2.00 Service
• 3.00 Duration of contract
• 4.00 General description of
services
• 5.00 Operations
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS

• 6.00 Liabilities
• 7.00 Jurisdiction
• 8.00 Assignments
• 9.00 Payments
• 10.00Translation
• Appendix I Rates
• Appendix II Adjustments
• Appendix III Reporting and
Documentation
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS
• RATES (As per clause 5.00:
Operations - Description of services
(detailed)
• LOAD/DISCHARGE LINE
HAULIER: per move, incl free
storage period - 24 hrs./day -
Holiday/ Weekend surcharge.
• T/S: per move - separate Line
Haulier - Feeder.
• RECEPTION/DELIVERY:
Truck/Rail: per move - 16 hrs. day -
Surcharge for other times.
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS
• LOAD/DISCHARGE FEEDER
(BARGE): Per move, 24 hrs/day
Holiday/Weekend surcharge.
• STORAGE: Full: beyond free
period: TEU/day
MT: Free allotment:TEU/day or
TEU/day/month, thereafter
TEU/day.
• SHIFTING: Same bay, per ctr.
Via quay: per ctr. (= 2 moves)
• SURCHARGES: Per gang/shift
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS

• IDLE TIME/WAITING SHIP’S

ARRIVAL: Beyond 1-2 hrs. per
gang/hour
• REFRIGERATION: Per ctr./24 hrs.
• LOAD/DISCH. NON STAN-DARD
CTRS.: Per move or Surcharge (%)
on basis rate.
• LOAD/DISCH. UNCONT. CARGO.:
Per ton
 COMMERCIAL DEPT.
MARKETING/SALES
CONTRACTS

• CFS
• Stuffing, stripping, re-vanning: per
ton.
• Reception/delivery: per ton.(To cargo
interests ?)
• Direct ex/into truck, wagon, barge.
• General, Palletized, Reefer, (IMO)
cargo.
• Storage: Open/Shed: beyond free
period: ton/day.
• GENERAL:
• EXTRA SERVICE ON
• REQUEST:
Per Foreman/Labourer/hour or shift.
 TERMINAL CONTRACT

• Guaranteed Production Clause:

Example: 1500 moves/24hr or

pro rata
• Non - Performance Clause:
(Penalty Clause) If guaranteed
production not achieved:
Terminal to pay a penalty to the
Line of $1000 per extra hour.
 COMMERCIAL DEPT.
MARKETING/SALES

• PROMOTION
• Advertising
• Public relations
• Exhibitions
• Conferences etc.
• Personal selling
• PERSONAL SELLING
• KNOW THE MARKET
• KNOW DEVELOPMENTS
(ANTICIPATION)
• KNOW YOUR CUSTOMER
• KNOW YOUR COMPANY
• KNOW YOUR TARIFFS
 FINANCE & ADM.
DEPARTMENT
• INVOICING
• BOOK KEEPING
• WAGE (SALARY)
ADMINISTRATION
• COST CONTROL
• PROJECTS
• EDP
FINANCE & ADM.
DEPARTMENT
 FINANCE & ADM.
DEPARTMENT
INVOICING

• Vessel’s outturn reports

• Delivery/Reception reports
• Stock reports
• Working orders
• Contracts
• Rate agreements
• Port Tariffs
 FINANCE & ADM.
DEPARTMENT
BOOK KEEPING

• System
• Invoicing
• Wage administration
• Cost Control
• Monitoring (debtors)
 FINANCE & ADM.
DEPARTMENT
WAGE (SALARY) ADMINISTRATION

• Salary info
• Working hours
• Overtime info
• Increments/Extra’s etc.
• (Collective) Labour agreement
 FINANCE & ADM.
DEPARTMENT
COST CONTROL
• Budget
• Monthly overview
• Annual overview
• Balance sheet
• Core figures
• Results (Profit - Loss account)
• Specifications
• Reporting
 FINANCE & ADM.
DEPARTMENT
COST CONTROL
• Budget
• Monthly overview
• Annual overview
• Balance sheet
• Core figures
• Results (Profit - Loss account)
• Specifications
• Reporting
 FINANCE & ADM.
DEPARTMENT
COST CONTROL
• OVERVIEW MONTHLY / ANNUAL
• Budget items
• Results (P+L account)
• Comparison with budget
• Core figures
• Specifications
• Verbal reporting: discrepancies,
actual/future developments
 FINANCE & ADM.
DEPARTMENT
REPORTING
• INFORMATION
• OPERATIONAL
• Production
• Productivity
• Occupancy rates
• INFORMATION
• MANAGEMENT
• Not only financial
• Short/Long term planning
• Operations -> efficiency
• Analyse -> measures ->
developments.
 FINANCE & ADM.
DEPARTMENT
PROJECTS
• Investments
• Extensions
• (Lease) Contracts
• Merger
• Reorganisation
 FINANCE & ADM.
DEPARTMENT
ELECTRONIC DATA PROCESSING
• Developments
• Investment/Lease
• Maintenance
 HUMAN RESOURCES
DEPARTMENT
• Personnel Organisation
• Collective Labour Agreements
• Administration (Wage/salary??)
• Social legislation
• Representation
• Information - (confidential)
HUMAN RESOURCES
DEPARTMENT
 HUMAN RESOURCES
DEPARTMENT
PERSONNEL ORGANISATION

• Availability (holidays/illness)
• Permanent/pool/agency
• Training
• Coaching
• Quality control
• Organisation of teams
• Foremen
• Technical support
• Communication
 HUMAN RESOURCES
DEPARTMENT
PERSONNEL ORGANISATION

• TRAINING
• COACHING
• QUALITY CONTROL
• Internal / External
• Jobdescriptions
• Assessments (System)
• Promotion policy/system
• Sanctions/dismissal
• Communication
 HUMAN RESOURCES
DEPARTMENT
• COLLECTIVE LABOUR
AGREEMENTS
• REPRESENTATION
• SOCIAL LEGISLATION
• Unions
• Employers Association
• Works council
• ADMINISTRATION
• INFORMATION
• Wage/salary administration (??)
• Filing
• Confidentiality
• Privacy legislation
 HUMAN RESOURCES
DEPARTMENT
• GENERAL
• Less physical functions
• Increasing need specialist /combi
functions
• Automation: administration -
planning - operations.
• Flexibility / employability
• Social climate
 TECHNICAL
DEPARTMENT
• Equipment
• Office / Site
• Maintenance & Repair
• Stockkeeping (Spareparts)
• Planning/allocation
• Equipment lease / hire
• Husbandry (telephone / water)
• Procurement/Claims
• Research & Development
 TECHNICAL
DEPARTMENT
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR

• EQUIPMENT MAINTENANCE
• Schedules factory / supplier
• Coordination with Operations
• Inspections
• Safety certificates (Labour
Inspection)
• WORKSHOP REQUIREMENTS

• Overhead crane
– Central systems:
– Lub. Oil
– Hydrolic oil
– Water suppl
– Grease
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR
• Central air system 12 atm. - two
compressors
• Hand tools (air + electric)
• Lifting equipment for changing
wheels
• Fixed and/or mobile working
platforms
• Spare part store/ administration
• Electric welding machines + burner
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR

• Ventilated battery charge/store

room + testing equipment
• Drilling and grinding machines
• Car lift (6 -10 tons)
• Hydraulic lifting tools for cranes, up
to 50 tons Steam cleaner
• Electric terminals: 220 - 380 V
16 - 63A
• Diesel fuel pump
• El.power supply abt. 120 kwh.
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR
• TYPICAL MAINTENANCE
SCHEDULE DIESEL ENGINED
EQUIPMENT DAILY
• Engine control: water, oil, V-belts
• Electrical: generator, safety
functions, travel & working lights
• General: tyres, ladders, safety
guard, mirrors, fuel
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR
• WEEKLY/50 HOURS
• Check: tyre pressure, oil levels,
generator, motors, battery
• Lubricate:drive chains, wheel
suspensions, steering linkage,
splains on drive shafts.
• 250 HOURS
• Renew: engine oil, oil filters, air
filters
• Check:cable reels and connections,
generator revs, voltage, brakes.
 TECHNICAL
DEPARTMENT
MAINTENANCE & REPAIR

• 500 HOURS
• Check: speed control of all engines
and systems
• 1000 HOURS
• Check engine-fuel injectors, adjust
valves, clean radiator
• Internal check of all electric motors,
bearings, doors (water-proof)
• Check bolt connections on main
frame, wheel suspensions,
generator set and motors.
• Lubricate hoist- and antisway
cables.
 TECHNICAL
DEPARTMENT
STOCKKEEPING

• Own stock of spareparts to be

ascertained very carefully
• Supplies from dealer / importer
(availability - notice - quantity)
 TECHNICAL
DEPARTMENT
EQUIPMENT LEASE / HIRE

• Flexibility
• Type of equipment
• Availability
• Average requirement basis for own
investments
• Extra’s hire per day / week / month
 TECHNICAL
DEPARTMENT
HUSBANDRY
• Telephone connections
• Water supply
• Power supply
 TECHNICAL
DEPARTMENT
PROCUREMENT
CLAIMS

• Separation user/buyer sales/claims

• Minimum three competitive offers

• Comparable
• Quality / delivery time
• Available spareparts
• Quantity rebates
 TECHNICAL
DEPARTMENT
RESEARCH & DEVELOPMENT
• Technological developments
• Depending on terminal’s market
position and size
• R&D Philanthropist
 SECURITY/SAFETY
DEPARTMENT
• STAFF ONLY (??)
(CONTRACTING OUT)
• Gate keeping
• Surveillance
• Supervision fire fighting/life saving
equipment
• First aid - accidents
• (Un)mooring vesssels
 SECURITY/SAFETY
DEPARTMENT
• SUPERVISION SAFETY /
ENVIRONMENTAL RULES
• Waste disposal
• Prevention oil pollution
• Traffic/safety signs
• Training First Aid certificates
• Consultation/agreements Fire
Brigade/Ambulance
• Accident register
• Labour plan (Safety-Health-Well-
being-Environment)
• Annual Report
 OPERATIONS
DEPARTMENT
• PLANNING
• VESSEL OPERATION
• LANDSIDE OPERATION
• OTHER ACTIVITIES
OPERATIONS
DEPARTMENT
 OPERATIONS
DEPARTMENT
• KEY WORDS
• Flexibility
• Adaptability
• Anticipation
• TARGETS
• High productivity/service level
• Optimal use of capacities
• Operating at lowest possible costs
 OPERATIONS
DEPARTMENT
PLANNING
• COMMUNICATION
• EXTERNAL INFO from Ship’s
Agent
• Long Term Schedule
• Coastwise Schedule
• Delivery Information (IM - T/S)
• Booking Information (EX)
• Container Announcing List
• Late Deliveries (EX)
 OPERATIONS
DEPARTMENT
PLANNING
• Customs
• Port Authority
• Trucking Companies
• Railways
• Feederlines (T/S)
• (Inland Waterway Transport)
• Husbanding Services (Repairs -
Laundry - Stores)
 OPERATIONS
DEPARTMENT
PLANNING
• LONG TERM SCHEDULE:
Ship & Voyage nr.
(Loading) Ports and dates
(Discharging) Ports and dates
(Transhipment) Ports and dates.
• Guaranteed berth/gang/product-
ion required
• Fixed dates for export cargo.
• Tight planning is required
 OPERATIONS
DEPARTMENT
PLANNING
• COASTWISE SCHEDULE:
• 10 - 14 days before arrival
• Ship & Voyage nr.
• Ports
• Hours in port (ETA - ETD)
• Closing dates.
FCL: 12 hours before ETA LCL:
24 hours before ETA
 OPERATIONS
DEPARTMENT
PLANNING

• DELIVERY INFORMATION
• Discharging/Yard planning - Import
• Delivery Information Form
• 20/40 ctr. Per Operator
• Weight
• Specials (OH - OW - IMO)
• Reefers + Temperature
• Mode of delivery
• IMPORT - T/S + particulars
 OPERATIONS
DEPARTMENT
PLANNING
• BOOKING INFORMATION
• Yard planning- Export
• Start one week before arrival, daily
updated.
• Quantity 20/40’ per Operator and
per destination
• Weight Class
• Specials (OH + OW + IMO)
• Reefer + Temperature
 OPERATIONS
DEPARTMENT
PLANNING

• CONTAINER ANNOUNCING LIST

• Final Booking List
• Loading Instruction
• Numerical Order
• Per Line (Consortia - Alliances)
• Further as per Booking Info.
• LATE DELIVERIES.
• To be agreed upon.
• Limited quantity, not hampering the
operations, otherwise for account of
shipping company.
• Exact time of arrival and particulars
must be available.
 OPERATIONS
DEPARTMENT
PLANNING
• CUSTOMS
• Customs clearance on board, but
before arrival manifests and export
documents are delivered to
customs office.
• Loading lists (Feeders, truck,
railway) to be accompanied by
relevant customs documents to
prevent delays.
 OPERATIONS
DEPARTMENT
PLANNING
• PORT AUTHORITY.
• Declaration of Dangerous Goods
(Import/Export) including stowage
positions.
• Permits in case of repairs with open
fire (burning - welding)
• Berth allocation
• TRUCKING COMPANIES
• Pick up at random, no notice, but
certain regulation is required in
order to prevent congestion.
• Priority for perishable cargo.
 OPERATIONS
DEPARTMENT
PLANNING
• RAILWAYS
• Info to Railway Company for
planning purposes; containers are
allocated to specified wagons.
• Direct/Indirect loading?
• FEEDERS
(INLAND WATERWAYS)
• Stowage info/planning
• Berth/labour/equipment allocation.
 OPERATIONS
DEPARTMENT
PLANNING

• HUSBANDING SERVICES
• Coordination with Terminal
Operator
• Close contact in order not to
hamper the operation.
• INTERNAL:
• SHIPPLANNING - EXPORT
• Outline Stowage from principal.
(Central Stowage Office - Central
Coordinating Office )
• IMO/Specials appointed slots.
• Operation Plan
• Loading/discharging list -
sequential.
• Shiftlist.
 OPERATIONS
DEPARTMENT
PLANNING

• SHIPPLANNING - EXPORT
• Container Announcing List
• 20/40/45/…48/49/52/53 ??
• Destination
• Weightclass: MT-10-15-20->20t
• Yardposition - loading sequence.
• Max. Stackweight
• Stability/Trim - parameters.
• SHIPPLANNING EXPORT
• Loading List
• Sequential
• Completing Ship’s Stowage Plan
 OPERATIONS
DEPARTMENT
PLANNING
• YARDPLANNING - EXPORT
• 20/40/45/ …48/49/52/53 ????
• Destination
• Weightclass: MT-12-20->20t
• Specials (OH - OW - OL - Flat-beds
• Reefers
• IMO ctrs - IMO segregation as per
vessel regulations (port area’s)
 OPERATIONS
DEPARTMENT
PLANNING

• SHIPPLANNING - IMPORT
• Ship’s Stowage Plan
• Discharging List
• Sequential
• YARDPLANNING - IMPORT
• Outline Planning - T/S per destination
- Line etc.
• Import - truck/rail/CFS - at random -
max.
2-high to prevent excessive shifting.
• RTG stacking:
2 - h: one slot open in top tier
3 - h: two slots open in top tier
 OPERATIONS
DEPARTMENT
PLANNING
• DANGEROUS GOODS
• IMO - Classification
• Separate stacking/stowage
• Water/liquid tight surface.
• Special provisions for leaking cargo
- ability to collect min. contents of
one tanktainer.
• Protective clothing: overalls,
gloves, boots, masks.
• Availability of daily stock- reports
incl. yardposition.
 OPERATIONS
DEPARTMENT
PLANNING
• TOTAL PLANNING
• OPERATIONS PLAN:
• Working times
• Cranes/Gangs per shift
• Crane division - separation
• Longitudinal section
• Discharge - Loading sequence:
Total Vessel
Per Bay
Per Cell
• Terminal Sailing Report (Reporting)
• Electronic Data Interchange (EDI)
• EDI: Structured data and standard
messages.
• United Nations Joint EDIFACT
Board.
 OPERATIONS
DEPARTMENT
PLANNING
• EDIFACT - MESSAGES
• STOWAGE INFORMATION
Bayplan-in
BAPLIE Stowage instructions
MOVINS Bayplan-out
BAPLIE
• DISCHARGE DEEPSEA
Call info CALINF
Ctr. pre-arrival adv.
COPRAR Ctr. arrival info
COARRI
 OPERATIONS
DEPARTMENT
PLANNING
• LOADING DEEPSEA Call
info CALINF
Ctr. pre-dep. Advice
COPRDP Ctr. dep. Confirm
CODEPA
• LANDSIDE OPERATION
(Road/Rail/Barge)
Ctr. release order COREOR
Ctr. pick-up notice COPINO
Ctr. departure conf. CODECO
• LANDSIDE OPERATION
(Road/Rail/Barge)
Ctr. Accept. order COACOR
Ctr. Arrival noticeCOARNO Ctr.
Arrival confirm COARCO
 OPERATIONS
DEPARTMENT
PLANNING
• BERTH ALLOCATION
• WINDOWS as per Long Term
Schedule agreement.
• To be adjusted as required and
possible.
• Flexibility!!
 OPERATIONS
DEPARTMENT
VESSEL OPERATION
• 24 hrs/day - 7 days/week.
• Max. 4 cranes - 4 RTG’s per
vessel.
• Max. Productivity: 100 ctrs/hr.
• Guaranteed productivity:
e.g. 1200 ctrs/24 hrs.
 OPERATIONS
DEPARTMENT
VESSEL OPERATION
• LABOUR/EQUIPMENT
• Gangsize conventional Full
Container Operation.
• 2 Cranedriver/Radioman
• 1 RTG driver
• 4-5 Tugmasters (MTS - 2)
• 2 Checkers
• 3 Lashing men.
• Productivity:
180 - 200 ctrs/shift.
 OPERATIONS
DEPARTMENT
VESSEL OPERATION
• Gangsize (technically) dependent
on phase of automation and vessel
construction. (Near) future??:
• 2 Cranedriver/Radioman
• - AGV
• - ASC/OHBC
• ? Checkers (container
identification?) ?
• Lashing men. (Open Hatch +
Guides “on deck” vessels?)
 OPERATIONS
DEPARTMENT
LANDSIDE OPERATION
• LABOUR/EQUIPMENT
• Receiving/delivery
• 16 hrs/day - 5/6 days/week
• Housekeeping
• 2 RTG drivers
• 2 Checkers
• 2 ECH FLT’s (MT’s)
• 4 Tugmasters
 OPERATIONS
DEPARTMENT
LANDSIDE OPERATION
• LABOUR/EQUIPMENT
• CONTAINER FREIGHT STATION -
CFS
• 8 hrs/day - 5days/week
• Per stuffing/stripping gang:
Palletized: 1 FLT + 2 Lab.
Conventional: 1 FLT + 4 Lab.
 TERMINAL
OPERATIONS
GENERAL ASPECTS
• CONTAINER FREIGHT STATION -
CFS.
• Stuffing/Stripping into/out of
container.
• Re-Stuffing/Consolidation.
• Receiving/delivery LCL cargo
• Platform shed
• FLT’s 2-3 tons cap.
 OPERATIONS
DEPARTMENT
OTHER ACTIVITIES
• AGENCY SERVICES
• MT CONTAINER DEPOT
• TRUCKING
• CONTAINER REPAIR
• FREIGHT FORWARDING
 TERMINAL
MANAGEMENT
• MANAGEMENT BY OBJECTIVES
(BUDGET) COMMUNICATION VIA
OVERLAPPING CIRCLES
• WORKS COUNCIL
• LABOUR MEETINGS
• MORNING PRAYERS
• OPERATIONS TEAM
• (INFO TEAM)
• MANAGEMENT TEAM
 TERMINAL
MANAGEMENT
• WORKS COUNCIL
• Regulated by law
• Right of advise
• Right of approval
• Right of appeal
• Works council meeting - 6/yr
• Consultative meeting - 6/yr
chairman in turn
 TERMINAL
MANAGEMENT
• LABOUR MEETING
• Periodic (weekly)
• Assistent Manager
• Foremen
• Labourers
• Information about running projects
• Evaluation, learning from mistakes
• Information about new projects
• Feed back from labour regarding:
Safety
Production
Better use of equipment
• New ideas
 TERMINAL
MANAGEMENT
• MORNING PRAYERS
• Daily
• Operations Manager - Chairman
Comm. Manager
Assistent Manager TD
Planning employee
• Proceedings/productions last 24 hrs.
• Changes in planning
• Aob.
 TERMINAL
MANAGEMENT
• OPERATIONS TEAM
• Weekly
• Operations Manager - Chairman
• Assistent Managers
• Info ex/to MT
• Operational developments-
Productions
Yard Lay-out
Drastic repairs equipm/site
Significant oper. developm.
 TERMINAL
MANAGEMENT
• (INFO TEAM)
• Monthly
• Managing Director - Chairman
• (Members MT)
• Staffemployees:
Procurement
Claims
Security/Safety
• General Info
 TERMINAL
MANAGEMENT
• MANAGEMENT TEAM
• Weekly
• Managing Director - Chairman
• Dep. Man. Dir. (Comm. Dept.)
• Operations Manager
• Technical Manager
• Human Resources Manager
• Controller
• MANAGEMENT TEAM
• Budget - put together/discuss
• P+L account
• Periodic overviews
• Possisble measures
• Any significant development
 TERMINAL
MANAGEMENT
• BOARD OF COMMISIONERS
• Periodically/Events
• SHAREHOLDER’S MEETING
• Annual
• Approval
• Dividends
TERMINAL OPERATIONS &
MANAGEMENT

• EXAMPLE:
• INTERMODAL SHIPPING
• Europe - Far East v.v.
• 9 VESSELS - 4000 TEU
• PORT: Imp - Exp - T/S
• Window: Weekly -Wednesd.:
00.00 - 16.00
• Productivity Guarantee:
1200 moves/24hr
TERMINAL OPERATIONS &
MANAGEMENT

• Long Term Schedule: Wed.

00.00 - 16.00 hrs
• Oct. 1: Coastwise schedule: Wed.
Oct 14: 01.00 - 16.00 Closing
dates: FCL:
Tue. Oct. 13 - 13.00 LCL:
Mon.Oct. 12 - 17.00
• Booking Informations: From Oct.
1st. daily updated stating export
containers per
destination/size/weight/specials
• Yardplanning: Per
destination/size/weightclass/etc
taking above info into account.
TERMINAL OPERATIONS &
MANAGEMENT

• Oct. 9: Delivery Info. Form.

Planning general outline Import and
T/S containers.
• Total moves:
Import 175
Export 85
T/S 400
Total 650
• Info/communication Truck, Rail and
Feeder Lines.
TERMINAL OPERATIONS &
MANAGEMENT

• Tue. Oct 13: Final ETA: Wed.

Oct.14: 00.00 Pilot - 01.00
Alongside.
• Tue. 13 Oct. 1400: Agreed
Labour/Equipment Planning:
Wed. 00.00 - 08.00 2 Gangs
08.00 - 16.00 2 Gangs
• Tue 13 Oct. 1500:
Container Announcing List.
Loading: 100 ctrs.
TERMINAL OPERATIONS &
MANAGEMENT

• Tue 13 Oct. 1600:

ETA Pilot 14/10 02.00
Alongside 14/10 03.00
• Altered Planning: Wed.
14/10: 00.00
- 08.00 1 Gang 08.00
- 16.00 2 Gangs
TERMINAL OPERATIONS &
MANAGEMENT

• Actual:
• Arrival alongside:
Wed. 13 Oct. 0500 hrs. Moves 775
(Extra MT’s)
• Operation:
05.00 - 08.00 1 Gang
08.00 - 16.00 4 Gangs
• Reporting to Coordinating Office via
Terminal Sailing Report.
TERMINAL OPERATIONS &
MANAGEMENT

• REMARKS:
• Guaranteed Productivity:
05.00 - 16.00 = 11 x 50 = 550
• Actual Productivity: 775
• Idle Time - Waiting for Arrival:
01.00 - 05.00.
To be invoiced: Beyond 2
hours after Final ETA = 2
hours at agreed rate per Gang
as ordered (= 4 Ganghours.)
• IN SPITE OF ALL MODERN
TECHNOLOGY AND
DEVELOPMENTS:
• A SHIP IS NOT A BUS.