PIR 2023 POO Presentation

PROGRAM IMPLEMENTATION
REVIEW 2023
PANTAWID PAMILYANG PILIPINO PROGRAM -
BARMM
PANTAWID PAMILYANG PILIPINO
PROGRAM - BARMM
▪ HOUSEHOLD COVERAGE
▪ STATUS OF CASH CARD DISTRIBUTION
▪ SYSTEMS UPDATES ACCOMPLISHMENTS
A. BDM
B. CVS
C. GRS
▪ GAD
▪ FDS
▪ COVID-19 VACCINATION AMONG PANTAWID
BENEFICIARIES
▪ CASE MANAGEMENT
▪ ESSI
• HUMAN RESOURCE
• ADMIN AND SUPPLY UNIT
• HUMAN CAPITAL DEVELOPMENT
• ISSUES & CONCERN/ACTION TAKEN
PANTAWID PAMILYANG PILIPINO PROGRAM – BARMM
POO-_______________
HOUSEHOLD COVERAGE (Active Status: CS1, CS19)
Present
CCT TYPE 2021 2022 (1st Sem.)
RCCT
MCCT
POO-_______________
HOUSEHOLD COVERAGE (INACTIVE)

Client Present
Status(RCCT& 2021 2022
MCCT)
(1st Sem.)
CS12
CS15
CS 19
POO-_______________
HOUSEHOLD COVERAGE (DELISTED)

Client Present
Status(RCCT& 2021 2022
MCCT)
(1st Sem.)
CS29 N/A
CS14
CS5
CS3
POO-_______________
HAFs Accomplishment (Active HH)

Assessed with submitted Pending/with reason
HAF
Special
Assessment RCCT MCCT RCCT MCCT
Non-Poor for
retention
Unassessed
POO-_______________
HAFs Accomplishment (Inactive HH)

Assessed with submitted Pending/with reason
HAF
Special
Assessment RCCT MCCT RCCT MCCT
Non-Poor for
retention
Unassessed
POO-_________________
HAFs Accomplishment
Issue/Concern Action Taken
Status of Cash Card Distribution
Breakdown of Unclaimed
Municipalit Total Unclaime
Province Cluster y
Claimed For For
EMV d Perforated For Closure
Distribution Replacement
POO-_________________
CASH CARD DISTRUBUTION RCCT & MCCT

POO-________________
PROGRESS REPORT OF CNAS from 2021-2023
2021 2022 Present (1st Sem.)

CNAS TARGET VALIDATED/ PENDING CNAS VALIDATED PENDING CNAS VALIDATED/ PENDING
UPDATED TARGET /UPDATED TARGET UPDATED
100 60 40 100 60 40 100 60 40

POO-__________________
CNAS Validation and Updating

POO-________________
PROGRESS REPORT OF DATA INCON from 2021-2023

Data Incon TARGET VALIDATE PENDIN TARGET VALIDATE PENDIN TARGET VALIDATE PENDING
D/ G D/ G D/
UPDATED UPDATED UPDATED
DECEASED
GRANTEE
MULTIPLE HEAD
NO GRANTEE
NO HEAD
NO
MOTHERSMAIDEN
NAME
POSSIBLE
OVERAGE
GRANTEE
POO-____________________

D/ G D/ G D/
ADVANCE GRADE
LEVEL
EXT NAME
MEMBERS WITH
JRSR IN NAMES
MINOR HEAD
SPOUSE
CHILDINLAW
POSSIBLE
OVERAGE
POSSIBLE
OVERAGE
ATTENDING
POO-__________________

D/ G D/ G D/
POSSIBLE
OVERAGE
PREGNANT
POSSIBLE
UNDERAGE
ATTENDING
POSSIBLE
UNDERAGE
PREGNANT
SPECIAL
CHARACTERS
POO-____________________
Data Inconsistency Validation and Updating

Issues/Concern Action Taken
POO-___________________
Validated HH with Possible Duplicate from 2021-2023

TARGET VALIDATED/ PENDING TARGET VALIDATED/ PENDING TARGET VALIDATED/ PENDING
POO-___________________
HH with possible Duplicate Validation and Updating

Issues/Concern Action Taken
POO-_____________
VALIDATION OF EXITING HOUSEHOLDS VIA NATURAL ATTRITION

2023 TARGET w/ Submitted Update No more Update(for
exit phase)
BARMM
SYSTEMS UPDATES ACCOMPLISHMENTS

▪ Compliance Verification System
• OBTR (2021 - 2022)
For Period 4 of 2021, there is an increase of non-compliance for education due to the transition
of school calendar in public schools and it was automatically tagged by the PPIS.
BARMM

• OBTR (2021 - 2022)
Maguindanao Province
CV FORM OBTR (2021 – 2022)
Period 4 Period 5 Period 6 Period 1 Period 2 Period 3 P4 2022
F2 75,025 1,766 3,650 2,103 1,711 2,283 3,229

F3 9 1 3 20 6 18 53
F4 4,261 2,056 3,256 3,738 3,951 3,681 3,098
BARMM

COMPLIANCE RATE (EDUCATION) (2021 - 2022)

BARMM

COMPLIANCE RATE (2021 - 2022)
AVERAGE COMPLIANCE RATE
NON
Period MONITORED COMPLIANCE (Compliance vs
COMPLIANCE
Submitted/MONITORED)
EDUCATION
P1 87447 85403 2021 98%
P2 85889 85433 456 99%
P3 86456 85493 963 99%
P4 79987 29251 50736 37%
P5 82874 80436 1653 98%
P6 82874 79224 3650 96%
P1 2022 82396 80293 2103 97%
BARMM

COMPLIANCE RATE (Health) (2021 - 2022)
BARMM

AVERAGE COMPLIANCE
RATE
Period MONITORED COMPLIANCE NON COMPLIANCE
(Compliance vs
HEALTH
P1 1077 1058 19 98%
P2 1047 1032 15 99%
P3 1020 1008 12 99%
P4 1001 992 9 99%
P5 989 988 1 100%
P6 987 984 3 100%
BARMM

COMPLIANCE RATE (FDS) (2021 - 2022)
BARMM

AVERAGE COMPLIANCE
RATE
Period MONITORED COMPLIANCE NON COMPLIANCE
(Compliance vs
FDS
P1 130045 124701 5344 96%
P2 127495 124072 3423 97%
P3 127439 122352 5087 96%
P4 119574 115313 4261 96%
P5 117478 115422 2056 98%
P6 116541 113285 3256 97%
P1 2022 117319 113581 3738 97%
BARMM

• LIBRARY OF FACILITIES (2021 TO 2022)
BARMM

• LIBRARY OF FACILITIES (2021 TO 2022)
Maguindanao Province
LIBRARY OF FACILITIES (2021 TO 2022)
CV FORM Period 1 Period 2 Period 3 Period 4 Period 5 Period 6 P1 2022
F2 808 812 809 839 835 847 853
F3 206 200 199 195 198 199 201
F4 528 528 528 527 527 527 550
BARMM

• ZERO COMPLIANT HOUSEHOLD “MC 36” (2021 – 2022).
BARMM

• ZERO COMPLIANT HOUSEHOLD “MC 36” (2021 – 2022).
ZERO COMPLIANT HOUSEHOLD “MC 36” (2021 – 2022)

Province Period 1 Period 2 Period 3 Period 4 Period 5 Period 6 Period 1
Maguindanao 382 376 380 446 339 249 284

BARMM

▪ Grievance Redress System
STATUS 2019 2020 2021 2022 TOTAL
ON-GOING 0 45 1 20 66
RESOLVED 777 692 171 3 1643
NO ACTION 0 0 0 29 29
TOTAL 777 737 172 52 1738

Resolution
Percentage
BARMM

There are 45% reported

grievances for the year 2019,
2020 has 42%, while 2021 has
10%, and for the current year
only 3% from the total received
grievances from 2019 up to
present.
BARMM

RAW DATA REPORT
from 2019-2022
CATEGORY 2019 2020 2021 2022 TOTAL
APPEAL 2 83 52 4 141
DISQUALIFICATION 0 0 12 0 12
INELIGIBILITY 418 3 0 0 421
CARD ISSUE 0 0 2 1 3
PAYMENT ISSUE 167 565 70 5 807
MISBEHAVIOR 176 84 36 0 296
ENTRY MISREP 16 0 0 0 16
INCLUSION REQUEST 0 0 0 42 42
TOTAL 779 735 172 52 1738
BARMM

• There are 47% resolved grievances for the year 2019,

year 2020 has 42% , and 11% for the year 2021.
• There are 68% on-going grievances for the year

2020, year 2022 has 30%, and 2% for the year 2021.
No on-going cases for the year 2019.
• Only 2022 has grievances with no action with a percentage of 100.

BARMM

As of 2019, there are

54% ineligibility,
23% misbehavior,
21% payment issue,
2% entry misrep, and below
1% appeal.
BARMM

As of 2019, all grievances are resolved.

BARMM

As of 2020, there are 77% payment

issue, 12% misbehavior, and 11% are
appeal.
In 2020, there is an increase of

number of Payment Issue due to
transition to Cash Card and Covid-19
Pandemic
BARMM

As of 2020, 94% of
grievances are resolved
and 6% on-going.
BARMM

As of 2021, there are 41%

payment issue, 30% appeal, 21%
misbehavior, 7% disqualification,
and 1% card issue.
BARMM

As of 2021, 99% of grievances

are resolved, and 1% on-going.
BARMM

As of 2022, there are

81% inclusion request,
9% payment issue, 8%
appeal, and 2% card
issue.
BARMM

As of 2022, 56% of
grievances are no
action, 38% on-going,
and 6% resolved.
BARMM
FAMILY DEVELOPMENT SESSION

YEAR TOTAL NUMBER OF TOTAL NUMBER OF RCCT COMPLIANCE RATING
RCCT AND MCCT AND MCCT ATTENDEES
ATTENDEES (MALE) (FEMALE)
*Determine the average from *Determine the average from the *Determine the average from the
2022 the actual monthly attendees actual monthly attendees monthly compliance rate
1st Quarter of *Determine the average from *Determine the average from the *Determine the average from the
2023 the actual monthly attendees actual monthly attendees monthly compliance rate
BARMM
FAMILY DEVELOPMENT SESSION
*Please insert one (1) page collage of the actual

conduct of FDS; indicating the date, venue,
topic/activity conducted and number of participants
on the highlight picture.
BARMM
GULAYAN SA BARANGAY
YEAR NUMBER OF HOUSEHOLDS WITH PERCENTAGE OF
ANY BACKYARD/GARDEN HOUSEHOLDS WITH ANY
BACKYARD/GARDEN
2nd Semester of
2022
1st Semester of
2023
BARMM
GULAYAN SA BARANGAY
*Please insert one (1) page collage of the actual

gardens, or BIG monitoring; indicating the date, areas
visited on the highlight picture.
BARMM
COVID-19 VACCINATION AMONG PANTAWID BENEFICIARIES
NO. OF % OF
NO. OF VACCINATED % OF VACCINATED
CATEGORY TARGET BENEFICIARIES BENEFICIARIES UNVACCINATED UNVACCINATED
BENEFICIARIES BENEFICIARIES
12-17 Y.O 533,567 10,636 1.9% 522,931 98%

18 Y.O AND ABOVE 1,044,715 14,171 1.4% 1,030,544 98%
GRANTEE 358,842 69,373 19.3% 289,469 80%
TOTAL 639,605 94,180 14.7% 545,425 85%
BARMM
CASE MANAGEMENT
CASELOADS
RCCT
TOTAL NUMBER OF NUMBER OF CASES WITH NUMBER OF CASES WITH NUMBER OF ORGANIZED
CASELOADS CASE FOLDERS SOCIAL CASE STUDY REPORT PARENT GROUPS

BARMM
CASE MANAGEMENT
CASELOADS
MCCT
NUMBER OF CASES WITH NUMBER OF CASES WITH NUMBER OF ORGANIZED

NUMBER OF CASELOADS CASE FOLDERS SOCIAL CASE STUDY REPORT PARENT GROUPS

BARMM
CASE MANAGEMENT
PUGAY TAGUMPAY (2022)
TOTAL NO. OF TOTAL NO. OF

TOTAL NO. OF EXITED TOTAL NO. OF NO. OF EXITED
EXITED HOUSEHOLDS PUGAY TAGUMPAY MUNICIPALITIES HOUSEHOLDS
HOUSEHOLDS PARTICIPATED IN CONDUCTED PARTICIPATED TURNED OVER
PUGAY TAGUMPAY TO LGU
BARMM
CASE MANAGEMENT
SWDI (CLIENT STATUS 1)
AS OF OCTOBER 2022-MAY 2023
RCCT
TOTAL NUMBER OF NUMBER OF ACTUAL TOTAL NUMBER OF

TARGET FOR SWDI ADMINISTERED ENCODED IN SWDI-IS
BARMM
CASE MANAGEMENT
SWDI (CLIENT STATUS 1)
AS OF OCTOBER 2022-MAY 2023
MCCT
TOTAL NUMBER OF NUMBER OF ACTUAL TOTAL NUMBER OF

TARGET FOR SWDI ADMINISTERED ENCODED IN SWDI-IS
BARMM
CASE MANAGEMENT
SWDI LOWB (CLIENT STATUS 1)
RCCT
LEVEL 1 LEVEL 2 LEVEL 3

BARMM
CASE MANAGEMENT
SWDI LOWB (CLIENT STATUS 1)
MCCT
LEVEL 1 LEVEL 2 LEVEL 3

BARMM
CASE MANAGEMENT
KILOS UNLAD SOCIAL CASE MANAGEMENT
RCCT
NUMBER OF NUMBER OF
NUMBER OF BENEFICIARIES
BENEFICIARIES (MIDDLE PHASE) BENEFICIARIES
(PHASE IN) (PHASE OUT)
BARMM
CASE MANAGEMENT
KILOS UNLAD SOCIAL CASE MANAGEMENT
MCCT
NUMBER OF NUMBER OF
NUMBER OF BENEFICIARIES
BENEFICIARIES (MIDDLE PHASE) BENEFICIARIES
(PHASE IN) (PHASE OUT)
BARMM
CASE MANAGEMENT
PHASE IN (NEW SETS)
RCCT
TOTAL NO. OF WITH PHASE IN WITH PHASE IN WITH PHASE IN WITH PHASE IN
BENEFICIARIES DOCUMENTS (SET 8) DOCUMENTS (SET 9) DOCUMENTS (SET 10) DOCUMENTS (SET 11)
GIS FRVA SWDI SCSR GIS FRVA SWDI SCSR GIS FRVA SWDI SCSR GIS FRVA SWDI SCSR
BARMM
CASE MANAGEMENT
MIDDLE PHASE (IMPLEMENTATION)

RCCT
TOTAL NO. OF BENEFICIARIES NO. OF BENEFICIARIES WITH MIDDLE PHASE DOCUMENTS

COMMUNITY
SCSR GROUP WORK PROFILE PROGRESS REPORT
BARMM
CASE MANAGEMENT
MIDDLE PHASE (IMPLEMENTATION)

MCCT
TOTAL NO. OF BENEFICIARIES NO. OF BENEFICIARIES WITH MIDDLE PHASE DOCUMENTS

COMMUNITY
SCSR GROUP WORK PROFILE PROGRESS REPORT
BARMM
CASE MANAGEMENT
PHASE OUT (EXITING BENEFICIARIES 2023)
RCCT
NO. OF NO. OF NO. OF

NO. OF EXITING EXITING EXITING EXITING
BENEFICIARIES NO. OF EXITING WITH TRANSITION DOCUMENTS (CS 14) (CS 3) (CS 8)
SWDI, IF
SCSR TRANSITION ASSESSMENT APPLICABLE CASE SUMMARY REPORT
BARMM
CASE MANAGEMENT
PHASE OUT (EXITING BENEFICIARIES 2023)
MCCT
NO. OF NO. OF NO. OF

NO. OF EXITING EXITING EXITING EXITING
BENEFICIARIES NO. OF EXITING WITH TRANSITION DOCUMENTS (CS 14) (CS 3) (CS 8)
SWDI, IF
SCSR TRANSITION ASSESSMENT APPLICABLE CASE SUMMARY REPORT
BARMM
MODIFIED CONDITIONAL CASH TRANSFER

for INDIGENOUS PEOPLE’S
ENHANCED SUPPORT SERVICES INTERVENTION
Variance
Total No. of Total
Total Amount of
No. of Target Submitted
PROVINC ESSI Amount of Submitted
E
Proposed Modalities Proposed and and Total No. of
Total Amount
Projects Approved of not
Project Approved not submitted
submitted
Remarks
ESSI Proposal Proposal
Proposals
Proposal
Note: Please refer to Work and Financial Plan of ESSI prepared by Regional Office and it was cascaded to all provinces.
BARMM
Indigenous Knowledge Systems and Practices

(IKSP)
*Please insert two (2) pages collage of the actual

demonstration and/or practice of IKSP in the ICCs;
indicating the Title and Tribe of the IKSP with
corresponding narrative.
BARMM
Provide at least one (1) short video clip of

success stories of IP beneficiaries.
BARMM
Photo Documentation of IP-related Activities.
*Please insert one (1) page collage; indicating the

date, Location and provide short narrative of the
conducted IP-related activities.
BARMM
Institutional Partnership Development for LGU

1. C/MAC Functionality 2019- May 2023
NO. CONDUCTED AC MEETINGS REGULARLY APPROVED
AC MEETINGS ATTENDED AC MEETINGS PRESIDED
(Schedule: Please specify if monthly, bi-monthly or RESOLUTIONS BY THE
BY LCE BY LCE
quarterly) C/MAC
*Attach atleast 3 photos of C/MAC meetings with details such as date and venue.
2. Programs and Services provided by the LGUS to sustain the gains of the
households even after exiting/graduating from the program.
PROGRAMS AND
PROVINCE NUMBER OF 4PS REMARKS
SERVICES PROVIDED BY
GRADUATES SERVED
LGU
3. Documentation of best practices/ LGU initiatives on Supply Side Assessment
PROVINCE Best practices in Health Best practices in Risk Logs
aspect Education aspect
4. Family Development Session Team/s established in City/Municipality

AREA NO. OF FDS TEAM/S MOV/ (EO/SB RESOLUTION/LAC AGREEMENTS/
ESTSBLISHED ETC.
5. Initial planning for the graduation ceremonial rite of the identified

transitioning/graduating beneficiaries.
PROVINCE NO. OF EXITING/GRADUATING REMARKS
BENEFICIARIES
BARMM
Civil Society Organization Engagement 2019 - May 2023
CSO Involved With Activity (Objective/ Brief Scope (Area or Date Outputs or Issues and
MOA Description of the Location) Results (No. of Concerns
(Y/N) Activity) Beneficiaries
Served/
Attended)
FM 2023 Y Usapang 4Ps Maguindanao January 2021 to 100,000 HH Some

and Cotabato Present Households do
City not have device
to listen to.
*Photo Documentation in 1 slide only for all the CSO (1 picture per CSO is enough)
BARMM
Target CSO as Response to SWDI Result (Gaps)

*At least ten (10) target CSO.
CSO Name Gaps (Refer to the SWDI Result) Program and Services (As
Response to the Gaps)
BARMM
INSTITUTIONAL PARTNERSHIP DEVELOPMENT FOR NGA
PARTNERSHIPS GOVERNMENT LINE NUMBER OF REMARKS

ENGAGEMENT AGENCIES BENEFICIARIES
(Programs and Services
delivered)
BARMM
FUNCTIONALITY OF ADVISORY COMMITTEE

Advisory Committee Date of conduct Issues and concerns Remarks/Status
PAC None None None
November 16, 2021 - Data inconsistencies On-going validation of documents for Landbank forms
November 18, 2021 - COMELEC certificate
- Documents to be presented during validation.
Shortage in providing modular learning material due to the The LGU proposed to disburse funds to purchase material
huge number of learners in Elem & High Schools for printing of modules
The LGU and MAC members committed to give support
Daycare workers have difficulty in printing modules due to
especially on the physical structure of the day care
lack of budget. Their honorarium were also delayed & some
MAC centers. While the Barangay Chairpersons also explained
took their classes in Madrasah or Purok due to flooding
the reasons of the delay of honorarium.
2021 (43 conducted MAC Meetings)
Unavailability of health facilities and medical apparatus in The LGU will include the purchase of the said
some barangays. materials/apparatus for the 2022 budget.
Issued Resolution No. 3, Ordinance No. 20-5, 2021

Schools were lacking of hygiene kits to fight against Covid- (Covid-19 Economic Recovery Program wherein the LGU
19 virus distributed face masks & thermal scanner to ECCD
workers & school heads from Elem. to High School Level
The team is unable to conduct regular MAC meetings due to With the upcoming election, its a challenge to convene
unavailability of the members. MAC members
The LGU was aware on their mandate for the beneficiaries
February 7, 2022 (Pagalungan) Transition of graduating beneficiaries
exiting to the program.
The Municipal Links updated the reasons of the delay of MAC members are well informed that only beneficiaries
MAC
cash card releasing of the beneficiaries with authentic legal documents can release cash cards.
Provision of vaccination site/schedule per barangay &
March 9, 2022 (Shariff Saydona provision of 10 kilos rice from mssd to the pwd, senior
Lower number of person availed covid 19 vaccine
Mustapha) citizen and vulnerable sector for those who will avail covid
19 vaccine
BAC None None
BARMM
HUMAN RESOURCE
No. POSITION APPROVED EXISTING VACANT REQUEST # OF VACCINATED STAFF
Provincial Total 432 406 27 16 309
RCCT 380 355 26 - 260
1 Admin Aide IV( Encoder) 9 7 2 - 6
2 Administrative Assistant II (Cluster) 4 3 1 - 3
3 Administrative Assistant II (Province) 1 1 0 - 1
4 Cluster Beneficiary Data Officer (PDO II) 4 4 0 2 4
5 Cluster Compliance Verification Officer (PDO II) 4 4 0 2 4
6 Cluster Grievance Officer (PDO II) 4 4 0 2 4
7 Monitoring & Evaluation Officer I 1 1 0 - 1
8 Municipal Roving Bookkeeper 31 17 14 - 17
9 Provincial Grievance Officer 1 0 1 - -
10 Provincial Link (SWO IV) 1 1 0 - 1
11 Senior Bookkeeper 1 1 0 - 1
12 Social Welfare Officer III/Cluster Head 4 4 0 2 4
13 Municipal Link 221 222 0 4-1 156
14 Social Welfare Assistant 92 84 8 3 56
15 Utility 1 1 0 - 1
16 Security Guard 1 1 0 1 1
MCCT 50 48 1 - 47
17 Child Psychologist 4 4 0 - 4
18 CF 24 23 1 - 23
19 CFA 22 21 1 - 20
CASE MANAGEMENT 2 2 0 - 2
20 SWO II 1 1 0 1 1
21 SWA/OIC SWO II 1 1 0 - 1

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PROGRAM IMPLEMENTATION

HOUSEHOLD COVERAGE (Active Status: CS1, CS19)

HOUSEHOLD COVERAGE (INACTIVE)

HOUSEHOLD COVERAGE (DELISTED)

HAFs Accomplishment (Active HH)

HAFs Accomplishment (Inactive HH)

CASH CARD DISTRUBUTION RCCT & MCCT

PROGRESS REPORT OF CNAS from 2021-2023

2021 2022 Present (1st Sem.)

100 60 40 100 60 40 100 60 40

CNAS Validation and Updating

PROGRESS REPORT OF DATA INCON from 2021-2023

PROGRESS REPORT OF DATA INCON from 2021-2023

PROGRESS REPORT OF DATA INCON from 2021-2023

Data Inconsistency Validation and Updating

Validated HH with Possible Duplicate from 2021-2023

HH with possible Duplicate Validation and Updating

VALIDATION OF EXITING HOUSEHOLDS VIA NATURAL ATTRITION

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

F2 75,025 1,766 3,650 2,103 1,711 2,283 3,229

SYSTEMS UPDATES ACCOMPLISHMENTS

COMPLIANCE RATE (EDUCATION) (2021 - 2022)

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

ZERO COMPLIANT HOUSEHOLD “MC 36” (2021 – 2022)

Maguindanao 382 376 380 446 339 249 284

SYSTEMS UPDATES ACCOMPLISHMENTS

RESOLVED 777 692 171 3 1643

TOTAL 777 737 172 52 1738

SYSTEMS UPDATES ACCOMPLISHMENTS

There are 45% reported

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

• There are 47% resolved grievances for the year 2019,

• There are 68% on-going grievances for the year

• Only 2022 has grievances with no action with a percentage of 100.

SYSTEMS UPDATES ACCOMPLISHMENTS

As of 2019, there are

SYSTEMS UPDATES ACCOMPLISHMENTS

As of 2019, all grievances are resolved.

SYSTEMS UPDATES ACCOMPLISHMENTS

As of 2020, there are 77% payment

In 2020, there is an increase of

SYSTEMS UPDATES ACCOMPLISHMENTS

SYSTEMS UPDATES ACCOMPLISHMENTS

As of 2021, there are 41%

SYSTEMS UPDATES ACCOMPLISHMENTS

As of 2021, 99% of grievances

SYSTEMS UPDATES ACCOMPLISHMENTS