Motivation process

Concept of PJ and PO
Corporate and HR Strategy
Achieve corporate strategy through Employee Performance
• If a telecom company ZONG wants to deliver the
best quality what this means to their employees?
• Translate company strategy into employee
performance
 EMPLOYEE ENGAGEMENT

Engagement refers to being

psychologically involved in,
connected to, and committed to
getting one’s jobs done.

•Reduce employee turnover

Engagement Survey – employees thoughts

My manager:

Sets a good example.

Treats me fairly.
Is a good coach.
Keeps me informed.
Gives me performance feedback.
Recognizes my achievement.
 Evolution of Job design

• Work Simplification
• Highly specialized repetitive tasks for better quality ..admin tasks, however educated
employees get frustrated

• Job enlargement (horizontal loading)

• Job rotation (skills/knowledge/succession planning)
• Job enrichment (vertical loading empowerment)
• Ergonomics (health and safety /physiological needs)
Collecting Job Analysis Information

Methods for Collecting Job Analysis Information

Interviews Questionnaires Observations Diaries/Logs

OJT
Methods OJT
Job rotation as training method
Coaching (informal method)
Mentoring
Job instruction
Apprenticeship
Team work

Understudy method/ Succession planning

Selective readings
Simulation and games
Training design- to improve performance
https://open.lib.umn.edu/humanresourcemanagement/chapter/8-4-designing-a-training-
program/