MULLER & PHIPPS

EXPRESS LOGISTICS
SAIM FASIH BE-19-38
UZAIR ISHTIAQ BE-19-10
SHAHZAIB ALI BE-19-69
MUHAMMAD YOUSAF BE-19-51
MUHAMMAD NADEEM BE-19-33
MUHAMMAD HAMZA BE-19-05

Office Location we visited: M&P warehouse MA Jinnah Road Multan.

 INTRODUCTION OF THE FIRM

• Incorporated in 23rd of May, 1986.

• CEO: Kamran Nishat.
• Private Firm.
• Approximately 3400 employees
• Headquarter: Karachi, Sindh Pakistan.
• Specializes in courier express, logistics, COD, printing & distribution.
• Access to 1600+ locations in Pakistan & 210 locations globally.
• 750+ courier centers
• 10000+ corporate clients
 MAJOR OPERATIONS

• Transportation
• Logistics
• Supply Chain
• Storage
• Cash on delivery
• Courier
• Third Party Logistics.
 FIRM SHARE IN THE INDUSTRY

• M&P Express Logistics has around 40% of market share in the logistics industry.
• M&P reaches all around the Pakistan to deliver its services.
• M&P offers its quality services in affordable and economical services throughout Pakistan.
• M&P offers its services to consumers and corporate clients.
 TRANSPORTATION & RELATED
STRATEGIES
• Company owned transport vehicles.
• Uses roads as mode of transportation.
• For small volume consignments, uses bikes for delivery
within city.
• For medium, larger volume and fragile consignments
uses four-wheels for delivery within city.
• Air cargo for international consignments.
• Cold chain
 WAREHOUSING & RELATED STRATEGIES

• M&P have warehouses in each city along with their main offices of each
city.
• Medium sized warehouses.
• All the consignments from the whole city get collected on the main office-
warehouse each day.
• M&P offers warehousing services for small quantity consignments.
• For large size and large quantity orders, M&P picks the consignments from
the supplier’s production center or warehouses and delivers directly to the
consignee.
 CUSTOMER SERVICES & RELATED
STRATEGIES
• Offers online portal for corporate clients.
• For walk-in customers, they have to register their
complaints and concerns by physically reaching to the
area office.
• Customers can track and trace their consignments through
website.
• Temperature Controlled Distribution.
• COD
• Corporate COD
• Retail COD
 DEMAND MANAGEMENT & RELATED
STRATEGIES

• It’s a logistic firm so, when the customer books their parcels then the
demand generates.
• M&P sees seasonal demands like in summer mango delivery is on
heights.
• Seasonal demand is forecasted so, it can be pre managed.
• Corporate client’s demand is pre-scheduled.
 FLEET MANAGEMENT

• M&P fleet include;

• Suzuki Ravi
• Suzuki Bolan
• Highroofs
• Truck (14-40 feet)

• Uses Ravi and Bolan for within city services.

• Uses Highroofs and trucks for city to city services.
 ROUTE MANAGEMENT

• For within city services, the delivery personnel reaches the main
office-warehouse in the morning and every delivery boy is given with
parcels according to their predetermined areas.
• Truck uses counter delivery system between cities.
• For example, the truck came from Lahore to Multan region to deliver the
parcels will bring parcels from Multan for Lahore region at return.
 ORDER PROCESSING AND FULFILLMENT

• Customer places order at M&P center.

• Before the placement of order, the company checks the sensitivity of the package or product to
be shipped.
• The software is centralized and conveys messages to the related personnel about order
fulfillment.
• Order fulfillment duration is specified by the customer;
• Overnight
• Regular order
 REVERSE LOGISTICS
• In case of damaged and faulty products, the company brings back these products from the
customer to the supplier
• If the consignee refuses to receive the parcel, the parcel is send back to their courier facility.
 INTERNATIONAL LOGISTICS

• Cover 210+ destinations worldwide.

• International Doc
• International Non-Doc
• Strategic Partner: FedEx
LIST OF KEY SUPPLIERS