Department of Mental Health Nursing

Group -6
Pa-101 to 120
Presenter – Ma Moe Myint War
First year ( B.N.Sc) generic 11/2022
Describe the important of
preparing guideline in therapeutic
communication?
Establishing guidelines are

 To make sure and useful in a certain place, condition, job, etc

 To help clarify searches

 When establish an organization or an activity to find out the

methods that will be useful in the long term.

How to Make a How- to Guide

Understand your target audience

Research your topic thoroughly.
Create a step-by-step outline.
Add useful images and videos.
Approach it from the reader’s point of view.
Link to other resources.
 Why create guidelines

Guidelines make my behavior more consistent

Guidelines let other people know how to interact with
you
Guidelines are a form of remainder of previous
experiences
Guidelines simplify decision making
Guidelines allow me to be aware of my behaviors in a
simple way
Example questions for guidelines

What lead you to find out what was wrong with you?
From the time of your diagnosis, what happened then?
Can you tell me about your hospital experiences?
What happened after discharge?
How do you feel that your illness has impacted on your
family/ significant relationships?
What’s happening in your life now?
Is there anything else you would like to add?
There are 12 guidelines for therapeutic communication that every
nurse should know. The following guidelines can help you
improve your communication with patient

1. Use silence
2. Accepting
3. Affirm desired behaviors
4. Offering self
5. Ask open-ended questions
6. Active listening
7.Seeking clarification
8.Placing the event in time or sequence
9.Share thoughts and observations
10.Read body cues
11.Recognize, acknowledge, and
accept
12.Offering hope and humor
 1.Use silence :Deliberate silence is a communication
technique that can be exactly what is necessary for a stressful
situation .
 2.Accepting: Listening and affirming that you have heard
your patient is necessary for inpatient care.
 3.Affirm desired behaviors :Letting your patients know that
your aware of their efforts and acknowledgement of positive
behaviors can go a long way
 4.Offering self : Hospital stays can be stressful and lonely at
times for patients . Nurses offering up their time shows that
they care and value their patients.
 5.Ask open-ended questions: By asking open-ed questions,
you are able to capture your patient’s thoughts and
perceptions.
 6.Active listening: Active listening is vital for effective
communication.
 7.Seeking clarification-When communication with a patient or
patient’s family is confused , you can ask for clarification . Active
listening is vital to an open line of communication between nurse
and patient.
 8.Placing the event in time sequence : Getting a clearer sense
of event can help with care plan . Putting events in a sequence with
relation others can be very important.
 9.Share thoughts and observations :This proves to your
patient that your are paying attention and encourages patients
to keeping sharing.
 10.Read body cues : Pay attention to the patient body
language.
 11.Recognize,acknowledge and accept : It is vital that patient
feel respected and understood. Allowing patients to feel
empowered can assist in building a positive nurse-client
relationship.
 12.Offering hope and humor : Sharing hope with patients
can preserve a patient’s emotional status . Lighting the mood
with humor can help keep patients in positive state of mind.