COMPLAINING

AND
CRITICIZING
MEETING - 5
 YOU WILL LEARN:
Langunge expression in complaining something
Languange expression in critizing something

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Did you ever complain in any
situations?

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 SNAPSHOT

 Have you ever had any of these complaints? Which ones?

 What would you do in each of these situations?
 What other complaints have you had? 4
 SNAPSHOT

 Have you ever had any of these problems? Which ones?

 What would you do in each of these situations? 5
 What other complaints have you had?
 Complaints on a call-in radio show

Have you ever had similiar complaints? What happened? What did you
do? 6
GRAMMAR FOCUS
(How to describe problems)

With past participles as adjectives With nouns

The jacket lining is torn. It has a tear in it / there’s a hole

The tabletop is damaged.
That vase is chipped.
My pants are stained.
Her sunglasses are a little
scratched.
in it.
There is some damage on the
top.
There is a chip in it.
They have a stain on them.
There are a few scratches on
them.

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Let’s do the exercise!

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 ROLE PLAY – How can I help you?

Student A: You are returning an item to a store. Decide what the item is and explain why
you are returning it.

Student B: You are a salesperson. A customer is returning an item to the store. Ask these
questions:

 What exactly is the problem?

 Can you show it to me?
 Was it like this when you bought it?
 When did you buy it?
 Do you have the receipt?
 Would you like a refund or a store credit?

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10
 Speak
up
time!

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 Imagine that you ordered a product online, but when
you received it, you were unhappy with it. Make a critical
online review. Explain all of the problems with the
product and why you think others shouldn’t buy it.

A critical
review

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THANK YOU !