Presentation

slide about the

report of group
2
Tuan Duong-Dang Duong-Thanh Luong
 P1. Examine, using examples, the terms ‘Business Process’ and
‘Supporting Processes’
1. What is BI?
The term "business An organization can gather data from
intelligence" (BI) refers both internal and external sources
with the aid of BI. The data is then
to the process, tools,
arranged and processed to create
and techniques for
clear reports, dashboards, and
gathering, organizing, infographics that assist users in
analyzing, and understanding and making sense of
presenting business business information. An
information to support organization can gather data from
decision-making inside both internal and external sources
with the aid of BI.
an organization.
For example, a corporation can
utilize BI to gather sales data,
forecast consumer trends, and
assess the effectiveness of
various branches. Managers may
gain a general understanding of
their organization, examine
critical KPIs, and make choices
based on accurate and reliable
information by using BI reports
and dashboards.
 2. Business processes

Business processes are a collection of connected tasks that are
completed in a particular order in order to accomplish the
objectives of an organization. Organizations can generate
goods or services, provide consumers with value, and
accomplish their objectives by organizing and coordinating
their work, resources, and information through the use of
business processes.
A business process typically comprises of predetermined actions and
tasks carried out in a logical order. The identification of consumer
demands, information gathering, data processing, planning,
production, quality control, distribution, and management are a few
examples of these phases. Business procedures are crucial for
improving an organization's productivity and performance,
guaranteeing the supply of goods and services that satisfy customer
needs, and generating profit.

For example, a business process for a company that manufactures a product might include the following steps:

Identify market needs and conduct market research to assess potential and consumer trends. Develop production plans,
including material selection, production process definition and schedule planning. Purchase raw materials and materials
needed for the production process. Producing products according to established processes, checking quality during
production. Pack the product and prepare it for distribution. Distributing products to customers or distribution channels.
 3. Decision support processes
The actions and technologies used in decision support processes are used to gather, process, and analyze business data
to assist decision-making inside an organization. By using this approach, managers and staff can get the data they
require, conduct in-depth research, and come to informed conclusions.

In a company, the decision support process usually includes the

following steps and tasks:
• Information Collection: The Company collects information from various sources such
as internal data, market data, customer data and competitive data.

• Information processing: Information is processed to produce reports, charts,

graphs, and other forms of presentation.

• Data Analysis: Data is analyzed to find patterns, trends, and relationships between
different factors.

• Making decisions: Based on information and data analysis, managers and

employees make strategic decisions and day-to-day decisions within the company.
 P2 Compare the types of support available for business decisionmaking at varying levels within an
organisation
1.What is Power BI?

Microsoft Power BI is a well-known and effective business intelligence (BI) tool that enables users to
connect to and work with a wide range of data sources, develop interactive dashboards, and produce
stunning reports.

Some tools in BI are widely used:

• Tableau: Provides powerful capabilities for data visualization, analysis, and querying.
• QlikView and Qlik Sense: Two Qlik BI products that allow users to build interactive dashboards, charts, and
reports to explore and understand data.
• SAP BusinessObjects: A popular tool in the BI field, SAP BusinessObjects provides features such as data
querying, analysis, reporting, and data visualization.
• MicroStrategy: Provides a comprehensive data analytics platform, including the ability to query, build
reports, and analyze based on real-time data.

These are only a few of the widely used BI tools; given how quickly the technology sector is developing, there
may be many more. The ideal tool for the job will rely on your budget and business needs.
 2.Data visualization
Data visualization is the graphical representation of data and information using visual elements such as
charts, graphs, maps, and other visual formats. It is a powerful way to communicate complex data in a
clear and intuitive manner, allowing users to easily grasp patterns, trends, and insights from the data.

Data visualization serves a number of purposes including :

• Exploration and analysis

• Communication and storytelling
• Identification of trends and patterns
• Data monitoring and real-time tracking
 Some popular data visualization tools include:

• Microsoft Power BI
• QlikView and Qlik Sense
• Google Data Studio
• D3.js (JavaScript library for creating custom visualizations)
• Python libraries like Matplotlib, Seaborn, and Plotly
• R programming language with ggplot2 and shiny packages.

These tools offer a range of features and capabilities for creating interactive and visually appealing data
visualizations. The choice of tool depends on factors such as the complexity of data, the desired level of
interactivity, and the specific requirements of the project or organization.
 3. Type of decision operational, tactical and strategic

Decisions in organizations can be categorized into three main types: operational, tactical, and strategic decisions.
Each type of decision is made at a different level of the organization and serves a specific purpose

Let's look at each type in more detail:

Operational Decisions
Operational decisions are routine, day-to-day decisions that are made to support the daily operations of the
organization. These decisions are typically made by front-line employees and middle-level managers

Main features:

• Frequency: Do it often and repeatedly

• Timeframe: Short-term impact and focus on immediate actions and tasks
• Scope: Solve specific operational problems
• Data and Information: Based on activity data and information related to daily activities
• Examples: Set production schedules, manage inventory levels, assign tasks to employees, handle customer
service issues
 Tactical Decisions:
Tactical decisions are medium-term decisions made by middle-level managers to support the achievement
of organizational goals and strategies.

Main features:
• Frequency: Performed periodically, usually monthly, quarterly or annually
• Timeframe: Medium-term impact and focus on implementation and adjustment of plans and strategies
• Scope: Refers to specific functional areas or parts
• Data and Information: Rely on strategic and operational data to measure performance and make informed
decisions
• Examples: Allocating resources to different projects, adjusting pricing strategies, optimizing supply chain
processes, developing marketing campaigns
 Strategic Decisions:
Strategic decisions are long-term decisions made by top-level executives and leaders to set the overall
direction and vision of the organization.
• Frequency: Done infrequently, usually annually or over a longer period of time
• Timeframe: Long-term impact and focus on the future direction and competitiveness of the organization
• Scope: Affects the entire organization and its strategic position in the market
• Data and Information: Based on internal and external data and information, including market trends,
industry analysis, and competitive intelligence
• Examples: Setting organizational goals and objectives, entering new markets, mergers and acquisitions,
developing new product lines, major investments in technology or infrastructure
 4. Compare the types of support available for business
in your scenario
Business process (BP) and business intelligence (BI) are two key ideas in the field of business support.
Each plays a unique part in delivering information and enhancing an organization's operational success.
Here is an evaluation of BI and BP:
• Target:
Business Processes focuses on optimizing an organization's operational processes for best performance. It emphasizes defining,
organizing, and improving work processes to ensure high efficiency and productivity.

• Limit:
Business Processes focuses on the organization's core processes, including manufacturing processes, customer service processes, financial
processes, and human resource management processes.

• Tools and methods:

Business Processes typically use tools and methods such as Business Process (BP) to define, design, implement, and improve business
processes. Process management technology and systems help organizations track and optimize processes.
Thank You for
listening!

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