Professional Documents
Culture Documents
Longenecker19e PPT Ch02 Final
Longenecker19e PPT Ch02 Final
Longenecker19e PPT Ch02 Final
2
Integrity, Ethics,
and Social
Entrepreneurship
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
LEARNING OBJECTIVES
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2 INTEGRITY AND THE INTERESTS
OF MAJOR STAKEHOLDERS (slide 1 of 3)
• Closely tied to integrity are ethical issues,
which go beyond what is legal or illegal to
include more general questions of right and
wrong.
• A recent Ethics Resource Center survey
indicated that employees witness various
forms of misconduct in their workplaces, with
the most frequently observed offenses
involving abusive behavior and lying to
employees.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2.1 Most Frequently Observed Forms of Workplace Misconduct
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2 INTEGRITY AND THE INTERESTS
OF MAJOR STAKEHOLDERS (slide 2 of 3)
• When making decisions, small business owners guided by
integrity must consider the interests of several different groups:
• Owners.
• Customers.
• Employees.
• The community.
• The government.
• Individuals in these groups are sometimes referred to as
stakeholders.
• Stakeholders – Individuals or groups that either can affect or are
affected by the performance of the company.
• Because the interests of various stakeholder groups sometimes
conflict, decisions can be very difficult to make.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2.2 Four Types of Responsibilities for Small Businesses
Source: Adapted with permission from Archie B. Carroll and Ann. K. Buchholtz,
Business and Society: Ethics, Sustainability, and Stakeholder Management, 9 e
(Mason, OH: Cengage Learning, 2015), p. 35.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2 INTEGRITY AND THE INTERESTS
OF MAJOR STAKEHOLDERS (slide 3 of 3)
• The concerns of important stakeholders are
fundamental to the management of a business.
• If neglected, any one group can use its influence to
negatively affect the performance of the company.
• Therefore, stakeholder interests should be carefully
considered and widely balanced.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2a The “Big Three” Stakeholders—
Owners, Customers, and Employees (slide 1 of 2)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2a The “Big Three” Stakeholders—
Owners, Customers, and Employees (slide 2 of 2)
VALUING EMPLOYEES
• Showing proper appreciation for employees as human beings and
as valuable members of the team is an essential ingredient of
managerial integrity.
• According to recent research, when employees feel that they are
valued and socially connected at work, they tend to be highly
engaged and much more productive.
• Small business owners must give much thought to the standards of
conduct that guide everyday behavior.
• Lapses in integrity are passed down from superiors to subordinates,
replicating like a life-threatening virus that spreads throughout the
organization.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2b Social Responsibility
and Small Business (slide 1 of 2)
• Most people consider an ethical small business to be
one that acts as a good citizen in its community.
• Social responsibilities – A company’s ethical
obligations to the community.
• Companies have increasingly shown commitment to
the communities where they do business.
• Their contribution starts with creating jobs and adding to local
tax revenues, but many entrepreneurs feel a duty to give back
even more to the community in return for the local support
they enjoy—and they usually benefit from increased goodwill
as a result.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2b Social Responsibility
and Small Business (slide 2 of 2)
• Entrepreneurs should think carefully about
their community commitments, because
building a business on a foundation of “doing
good” may add to a small company’s financial
burden.
• Research suggests that most small business
owners exercise great integrity, but some tend
to cut corners when it comes to social
responsibilities if profits will be affected.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-2c Integrity and
Governmental Regulations
• Government regulations encompass workplace safety,
equal employment opportunities, fair pay, clean air, and
safe products, to name a few.
• Entrepreneurs must obey governmental laws and
follow applicable regulations if they want to maintain
their integrity and avoid jail time.
• One glaring example of unethical behavior by small
firm management is fraudulent reporting of income and
expenses for income tax purposes.
• This conduct includes skimming (that is, concealing some
income), as well as improperly claiming personal expenses to
be business-related.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3 THE CHALLENGES AND BENEFITS
OF ACTING WITH INTEGRITY
• Small firms’ limited resources and desire to
succeed make them especially vulnerable to
allowing or engaging in unethical practices.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3a Small Companies and
the Legitimacy Lie (slide 1 of 3)
• Because startups do not have a history and a reputation
to lean on when trying to sell customers on their new
product or service or to impress other important
stakeholders, entrepreneurs often are uniquely tempted
to resort to telling what some researchers call legitimacy
lies.
• That is, they sometimes misrepresent the facts or create false
impressions to mislead others intentionally and earn their
confidence.
• Telling legitimacy lies threatens the reputation of the
business and the trust that goes along with it.
• If (when) the truth is revealed, future sales or support could very
well be compromised.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3a Small Companies and
the Legitimacy Lie (slide 2 of 3)
• Research has shown that customers are less likely to
decide to purchase if they have significant questions
about the product or service that the new venture is
offering, about those who represent and / or run the
business, and about the organization itself.
• These features are called P R O factors—Products,
Representatives, and the Organization—to emphasize that they
can promote firm performance when customers are satisfied
with them.
• Advertising, publicity programs, social media tools, and
other promotional strategies are used to address P R O
factors.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3a Small Companies and
the Legitimacy Lie (slide 3 of 3)
• A small firm’s legitimacy is staked on the reputation of its owner, but
it is important to highlight and honestly bolster the credibility of
anyone who represents the venture.
• It is best to make the credentials (educational background, expertise,
industry experience, etc.) of key employees known, as well as to
encourage those employees to participate in trade, business, and
community organizations where they can build important relationships
and associations.
• The business itself can establish legitimacy by:
• Setting up a high-quality website.
• Insisting on professional behavior from all employees.
• Forming strategic alliances with well-respected partner firms.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3b Integrity and the Internet
(slide 1 of 3)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3b Integrity and the Internet
(slide 3 of 3)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3c Integrity and
Doing Business Abroad
• Cultural differences may complicate ethical decision making for
small firms operating abroad.
• Ethical imperialism – The belief that the ethical standards of
one’s own country can be applied universally.
• The Foreign Corrupt Practices Act makes it illegal for U.S. businesses
to use bribery in their dealings anywhere in the world.
• Ethical relativism – The belief that ethical standards are subject
to local interpretation.
• This implies that anything goes if the local culture accepts it.
• One-time practices may set a pattern for future behaviors.
• Example: Offering a bribe to make a business deal often creates
expectations for more of the same in the future.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3d The Integrity Edge (slide 1 of 2)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-3d The Integrity Edge (slide 2 of 2)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-4 BUILDING A BUSINESS
WITH INTEGRITY
• The goal of a small business owner with
integrity should be to operate honorably in all
areas of practice, which sets the entrepreneur
on a path toward crafting a worthy legacy.
• Those at the top must provide the leadership,
culture, and training that support appropriate
ethical perspectives and proper behavior.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-4a The Foundations of Integrity
(slide 1 of 2)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-4a The Foundations of Integrity
(slide 2 of 2)
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-4b Leading with Integrity
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-4e The Ethical Decision-
Making Process (slide 1 of 3)
STEP 1: DEFINE THE PROBLEM
• How you define the problem is important because this will guide
where you look for solutions.
• Looking for the root of the problem is the best place to start in
your search for a solution to a challenging ethical problem.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-5a Social Entrepreneurship and
the Triple Bottom Line
• Social entrepreneurs focus on an expanded set
of priorities—a triple bottom line, which takes
into account a venture’s impact on people,
profits, and the planet.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-5b Small Business and the
Natural Environment (slide 1 of 3)
• Escalating concern for the environment has
spawned a shift toward sustainable small
businesses.
• Sustainable small businesses – A profitable
company that responds to customers’ needs while
showing reasonable concern for the environment.
• This trend recognizes that a company must be
profitable to stay in business, but it also promotes the
use of eco-friendly practices (careful use of
resources, energy conservation, recycling, etc.)
through all facets of a company’s operations.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-5b Small Business and the
Natural Environment (slide 2 of 3)
SUSTAINABILITY MATTERS
• Environmentalism – The effort to protect and preserve the
environment.
• The commitment to the cause of environmentalism makes financial
sense for many businesses.
• Example: Though more expensive to construct, L E E D-certified
buildings (facilities that have been built to strict standards promoting
energy and water conservation, reduced C O 2 emissions, and improved
indoor air quality) can decrease energy costs from operations by as
much as
20 percent, and healthier workplace environments improve employee
productivity, reduce illness and absences, improve recruitment, and raise
retention—all of which can create a net savings for the company.
• However, some small businesses can be adversely impacted by
environmental protection laws.
• Examples: Fast lube and oil change centers, medical waste disposal
operations, and
© 2020 Cengage Learning . Mayself-service
®
car washes.
not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2-5b Small Business and the
Natural Environment (slide 3 of 3)
• Firms whose products leave minimal environmental impact are
generally preferred by customers over competitors whose products
pollute.
• The Small Business Administration (S B A), the Environmental
Protection Agency (E P A), and other public and private resources
stand ready to help small businesses comply with environmental
regulations.
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Key Terms
code of ethics social entrepreneurship
environmentalism social responsibilities
ethical imperialism stakeholders
ethical relativism sustainable small businesses
integrity underlying values
intellectual property
© 2020 Cengage Learning ®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.