Building a Post Pandemic

Resilient Organization Through

Resilient Leadership and
Resilient Teams
Presenter:
Research Supervisor:
Date:
TABLE OF CONTENTS
 INTRODUCTION
 Few years ago, concepts such as mask mandates,
lockdowns, and social distancing remained known to us.
 Currently, these terms are part of our everyday lives since
the effects of COVID-19 continue to impact lives and
businesses.
 Restrictions established to manage the spread of COVID-
19 strained vulnerable health systems, posing an impact on
the economic growth of nations.
 Reports revealed that the pandemic triggered a significant
global economic crisis, leading to global recession.
 Forecasts reveal that the global economy and its per
capital income shrunk, a factor that pushed businesses to
economic downturns.
Impact of COVID-19 on The Travel and
Tourism Industry
 COVID-19 pandemic had a significant effect on the travel
and tourism industry generally.
 The industry was not immune to the effects of the
pandemic as it was affected significantly by the
pandemic.
 The travel and tourism industry faced a period of
temporal closure that lead to a disruption in its business
operations.
 A reduction in the travel and tourism industry workers
capacity through social distancing lead to a significant
decrease in revenues.
 The industry was further required to implement proper
safety measures in a bid to prevent the significant spread
of the pandemic
Impact of COVID-19 on Gordon
Ramsay Restaurant and the Ledbury
The pandemic resulted in changes in consumer behaviour, a
factor that forced the restaurants to change their business model.
Further, it resulted into disruptions in the organizations supply
chain, a move that significantly affected the firms business
operations.
Economically, the pandemic reduced the disposable incomes of
the workers, an aspect that further affected the worker’s
motivation.
In response to such challenges, Gordon Ramsey and the
Ledbury’s restaurants implemented different strategies.
These strategies encompassed the offering of meal kits, exploring
outdoor dining approaches, launch of new delivery services, and
the adoption of new strategies to mitigate the impact of COVID-19
pandemic.
Transformation of Global Leadership
and Management Following the
Pandemic
The global pandemic brought significant transformation in the
management and leadership of several service entities. The
transformation occurred in several ways that span from:
The Rise of Virtual Teams and Remote Work:
 Following the implementation of lockdowns and social distancing
measures, several service organizations within the tourism industry
such as Gordon Ramsay Restaurant and the Ledbury that were
forced to adapt to virtual teams and remote work.
Adaptability and Agility:
 The global pandemic further forced Gordon Ramsay Restaurant and
the Ledbury to adapt to the changing circumstances to meet their
client’s needs.
Employee Mental Health and Well-Being
 The pandemic further highlighted the importance and essence of
prioritizing on the employees of Gordon Ramsay Restaurant and the
Ledbury’s mental health and well-being.
Transformation of Global Leadership and
Management Following the Pandemic…cont

 Further, the pandemic resulted in the transformation of

global leadership and management by creating:
 Digital Transformation:
 The pandemic further accelerated the demand for digital
systems and transformation of the service entities.
 Decision-Making and Crisis Management
 The pandemic further put service organizations to face
unprecedented challenges during the crisis
 Innovation and Customer Centrality
 The pandemic further forced the organizations to re-
evaluate their approaches to customer offerings through
the use of innovative approaches to meet the changes
in client needs.
Thank you for listening