DATA ANALYSIS 

ON
CLIENT DISPUTES
2020-2021
 Objectives

• To decrease the number of invoice disputes and to reduce

company revenue losses.

• To determine where most of these disputes come from and

which specific companies have the most number of disputes
lost with payment opt-out. 
 Goals for our discussion

2
1 We will be giving you 3
important insights
We will resolve the presented through our We will be giving our
issue on disputes in graphs. These are proposed
which 20% resulted to based on 2020-2021 recommendations
payment opt-out, dispute data which we based on the
leading to an processed in SQL and conclusions/insights
approximate 5% exported in Excel. we have gathered.
annual loss in
revenue.
 Goals for our discussion

1 1. Where are these disputes from?

We will resolve the

issue on disputes in
2. What countries and companies have the most disputes
which 20% resulted to lost that resulted in payment opt-out?
payment opt-out,
leading to an 3. What are the topmost reason on this disputes?
approximate 5%
annual loss in
revenue.
 Invoice Settlement

Average Days Settled

Days Settled Average of Days Settled

24 24
Ave. Days Settled w/o Dispute
26
Ave. Days Settled with Dispute 36
DAYS
Average Days Settled 26 36

Ave. Days Settled w/o Dispute

Ave. Days Settled with Dispute
 Disputes Lost

Disputes L ost Rev en u e L o ss fro m Disp u tes

4.67%
17.69%

82.31% 95.33% Dispute Won

Dispute Won
Dispute Lost
Dispute Lost

Comparison of disputes received

Revenue we loss from the disputes we lost
 P e rc e n ta g e o f Dis p u te L o s t pe r Co u n try
This chart is based 2.97%
on the number of 3.96%
4.95%

disputes that were

lost per country. 12.87%

China
France
Russia
We can see an Spain
United States
overwhelming
number of disputes 75.25%
lost in France.
 Disputes Lost per Country

Revenue Loss by Country

The data shows the $526,264

total invoice amount

per country.

It is limited by the
invoice amount of
disputes that were
lost.
France Russia China United States Spain
This graph is a comparison
of the profit and loss of our
company. It has been sorted
by country.

China and France had the

highest income received and
Spain is the lowest.

France received the highest

revenue loss while Spain
has the lowest.
 PERCENTAGE OF NUMBER OF DISPUTES LOST BY THE COMPANY PER COUNTRY
FRANCE RUSSIA SPAIN CHINA UNITED STATES

COMPANY ID DISPUTES LOST COMPANY ID DISPUTES LOST COMPANY ID DISPUTES LOST COMPANY ID DISPUTES LOST COMPANY ID DISPUTES LOST

3448-OWJOT 15.79% 5613-UHVMG 30.77% 9883-SDWFS 25.00% 1080-NDGAE 40.00% 2026-XLBER 33.33%

9725-EZTEJ 14.47% 5148-SYKLB 15.38% 6296-UKEUZ 25.00% 3569-VJWXS 20.00% 7758-WKLVM 33.33%

7600-OISKG 10.53% 6627-ELFBK 15.38% 1408-OQZUE 25.00% 0379-NEVHP 20.00% 7228-LEPPM 33.33%
 PERCENTAGE OF REVENUE LOSS BY THE COMPANY PER COUNTRY
FRANCE RUSSIA SPAIN CHINA UNITED STATES

COMPANY ID REVENUE LOSS COMPANY ID REVENUE LOSS COMPANY ID REVENUE LOSS COMPANY ID REVENUE LOSS COMPANY ID REVENUE LOSS

9725-EZTEJ 16.75% 5613-UHVMG 28.14% 1408-OQZUE 31.65% 1080-NDGAE 43.55% 2026-XLBER 19.57%

3448-OWJOT 15.54% 6627-ELFBK 18.46% 6177-VTITE 33.00% 0709-LZRJV 19.18% 7228-LEPPM 39.22%

7600-OISKG 9.39% 5148-SYKLB 15.55% 6296-UKEUZ 26.58% 3569-VJWXS 18.84% 7758-WKLVM 41.21%
 Recommendations

⮚ Look thoroughly into France.

⮚ Check the top companies with the most disputes

lost not only in France but also in the other 4
countries.

⮚ Collect more data on the specific reasons on the

disputes and filter it to the reason of those
disputes that were lost.
 Recommendations

⮚ Reduce the average days client settle their

invoice.
▪ Improve a good system for issuing
customer invoices.
▪ Reward clients for early settlement of
invoices.
▪ Empower staff with better training.
 Recommendations

⮚ Review all contracts we have with our clients.

▪ Assemble a ‘Dispute Resolution Team

⮚ Formulate and implement metrics to measure the

success and efficacy of services offered

▪ Create a platform that will show analytics

on the effectiveness of campaigns
 Recommendations

⮚ Conduct investigation among the top companies

that recorded the most number of disputes and
disputes lost.

⮚ Offer another option on the payment opt-out.

⮚ Segregate invoices per service.