NOC,

TRANSMISSION
Monitoring Work
Book

July ,2020
Content
1. Introduction

2. Daily Monitoring Activities

3. TT Follow Up and Procedure

4. Daily Work Starting to End Tasks

5. EMS, FMS, and TT (SPM)

6. Monitoring (PSTN Monitoring)

7. CWDM For RCA (Root Cause Analysis)

8. Bulk SMS

9. TT Follow Up and Procedure

10. Daily Reports

11. Activities Under Delegation

 Objectives:
• The purpose of this work book is to express detail working procedure of Transport
section Transmission monitoring and supervision.
• To succeed the objectives of NOC , Transport section and the company (Ethio
Telecom) mission and vision.
• To Standardize the methods and procedures of our NOC environment for efficient
and prompt response, analysis, documentation, ongoing management and
reporting of incidents.
• To Grow up the visibility and communication of incidents according to business
and Ethio operation sections.
• Quickly response and resolving by communicating incidents when they occur.

Incident and RFC Management activities and priorities with those of the business.
Content
24/7 network monitoring ,TT dispatch to handlers
On time Crisis / critical incident handling.
Supervise preventive maintenance, ensure the network running maintenance
quality.
Maintenance progress follow up and escalation
NOC Organizational structure and operation
Operation
Organization
24/7 network monitoring ,TT dispatch to handlers
On time Crisis / critical incident handling.
NAP Supervise preventive maintenance, ensure the network
running maintenance quality.
Maintenance progress follow up and escalation
Warless

Structure Of NOC /Transmission

Transport
three activity domains, Supervision or Monitoring,
Supervision Support, and Performance. Groups
IT/OSS

P&E

FL NGN
 Daily Monitoring Activity
 To monitor and control all ethio network infrastructure from EMS /FMS.
Give 1st level maintenance remotely To O&M and FAN Teams.
Create TT to the respective O&M Transport section and On time ( < 30 Min)
Discuss with TMC for Advanced level analysis and give solution together.
remote support for the maintenance activity and control the working process.
 IT infrastructures are ( TT ,FMS,EMS,BULK SMS and other servers )
monitoring.
 During working hours , for any major and Critical incidents, call operators
(SMSC During night time), send bulk SMS, follow the case .
Monitor and give live support for network RFC.
 TT Follow Up and Procedure

Create TT to the respective O&M Transport section and On time ( <

30 Min)

Reassign rejected TTs to the correct region/department based on the

rejection reason.
Call and push O&M for TTs not solved on time.
 Escalate to crisis team TTs which are not closed within one week
RCA
Archiving TTs.